1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Daniele C.
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything can be found, slightly slow shipping could be improved....
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Mark B.
Rating: 4 out of 5
following a purchase from 24/07/2023
The order went well and I received the goods, however I had a delay due to customs. It would be good if you could consider charging the vat from your end then I wouldn't have been charged large extra courier processing charge.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Janssens M.
Rating: 4 out of 5
following a purchase from 01/09/2023
I keep repeating. Perfect handling of my orders.
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Kees K.
Rating: 4 out of 5
following a purchase from 21/08/2023
no complaints
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Cédric G.
Rating: 4 out of 5
following a purchase from 10/09/2023
the customer service is very good.but above all you have a very wide choice and that's the main thing.the only problem is the prices which are sometimes much higher than those of your competitors.but that's apparently a supplier problem.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Vittorio A.
Rating: 4 out of 5
following a purchase from 25/09/2023
Buying Tamiya colors from your store, I noticed that the small bottles have a sticker on the side that covers the color code making it difficult to recognize.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Pierre G.
Rating: 4 out of 5
following a purchase from 16/08/2023
Some supply problems. But you found the right solution. Many thanks
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Joseph S.
Rating: 4 out of 5
following a purchase from 24/09/2023
Nothing to say
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco C.
Rating: 4 out of 5
following a purchase from 27/08/2023
From email received mail sent expected delivery 18/9. After a few days of waiting, I requested information and the package was reported shipped 20/9.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Christian F.
Rating: 4 out of 5
following a purchase from 14/08/2023
Everything is great, except for a small error here I'm still waiting for a response
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jacco V.
Rating: 4 out of 5
following a purchase from 20/09/2023
Clear product description and easy to find. And was delivered quickly and is well informed of when the package arrives.
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Pierre L.
Rating: 4 out of 5
following a purchase from 31/08/2023
much too long at the moment
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Maxence G.
Rating: 4 out of 5
following a purchase from 20/09/2023
Very good service, nothing more to say
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Tijl V.
Rating: 4 out of 5
following a purchase from 28/08/2023
Is a nice site.Received my product a day early myself.Will definitely order from them again.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 06/09/2023
Smooth transaction
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Paul H.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good value, well packaged, just takes a little time to arrive, but worth waiting for.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/08/2023
order delivered on time at the latest, and well protected too.
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Daniel C.
Rating: 4 out of 5
following a purchase from 05/09/2023
difficult to track the order and not very accurate...
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Loic L.
Rating: 4 out of 5
following a purchase from 10/09/2023
The time between purchase and dispatch is relatively long. Apart from that, nothing to say
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Frederic P.
Rating: 4 out of 5
following a purchase from 04/09/2023
Delivery conforms but received with a small delay
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Miguel Ángel V.
Rating: 4 out of 5
following a purchase from 02/09/2023
The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.
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Alessandro M.
Rating: 4 out of 5
following a purchase from 24/08/2023
Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Wayne H.
Rating: 4 out of 5
following a purchase from 23/08/2023
Shipping box could be better
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Janssens M.
Rating: 4 out of 5
following a purchase from 28/08/2023
See my previous reviews. Always have to repeat my same text.
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Gerhard S.
Rating: 4 out of 5
following a purchase from 03/09/2023
Price performance in order. Only the parcel tracking is only in French and cannot be accessed in German.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jaap B.
Rating: 4 out of 5
following a purchase from 07/09/2023
Order went fine. No problems.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/08/2023
Usually everything usually goes well, but in this last order I ordered two units of the same display case. They sent me only one of them in a separate package from the rest of the order and they didn't know anything about the other one. About a month ago I contacted them to see how we could solve it, they told me that the amount would be credited to my account and to this day they still don't know anything.
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André S.
Rating: 4 out of 5
following a purchase from 04/09/2023
Why these systematically announced delays in order preparation?
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Mateusz B.
Rating: 4 out of 5
following a purchase from 14/08/2023
It took a long time to reach me.
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Bart D.
Rating: 4 out of 5
following a purchase from 10/09/2023
Delivered quickly, everything was included only the box of the Gundam kit had some damage.
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Rodolphe W.
Rating: 4 out of 5
following a purchase from 08/09/2023
package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.
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Jacky G.
Rating: 4 out of 5
following a purchase from 01/09/2023
A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Very good site with a wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Too bad a label hides the product number.
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Daniel F.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good deal and Quick sendding
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Geoffrey L.
Rating: 4 out of 5
following a purchase from 29/08/2023
Very good, I recommend
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Lynda B.
Rating: 4 out of 5
following a purchase from 12/08/2023
Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
Fluorescent shades are difficult to apply evenly. Any advice?
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Emmanuel M.
Rating: 4 out of 5
following a purchase from 23/08/2023
Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.
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