Customer reviews of 1001hobbies

Corresponds to what is presented on the site. Surprised when I received it that it was not in a cardboard box but in bubble wrap.

This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

Initially, I was very angry and frustrated with this company for the following reasons:
1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours.
2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so.
4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge.
It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

very satisfied

As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...

Difficult to find add-ons and alternatives

The product arrived well packaged and in a timely manner.

quick delivery

Great choose of models, in various scales and prices. Easy use of site, Is possible easly chose the right model.

One of the items arrived crushed, it's for Christmas we haven't opened it but already it's not pretty to offer, might as well buy second hand if the new arrives in bad condition.
The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.

As it was my first order from you, I can only rate it as good. They also responded well to my inquiry when I was unsure about the product. The only thing that could have been a criminal offense was the way the delivery service dropped off the shipment.

you can't choose your delivery address

I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.

Lots of choice

Good shipping OK

accuracy

Very long time between order and delivery. Missed my deadline date. Model looks ok.

Well

Delivery on time good order tracking product corresponds to my request and correct price and delivery grztuite

Easy navigation and wide selection. Good communication. Delay in sending the order but I was warned. Quick response to my emails. On the other hand, delivery by mondial relais sucks. In a bad relay point and too complicated to move it from one relay point to another ... Otherwise I wouldn't have received my order placed on November 23rd for Christmas. In short, I had to go out of my way.

Good responsiveness for ordering and delivery. Small downside, the references are more expensive than the competition. Satisfied nonetheless.

Excellent in all respects except timeliness, as 1001 is in France and I am in Northern California

Damaged parcel, it's not your fault, but the result is there

Item delivered quickly but model supplied without assembly instructions. Email sent but no reply.

Took a while for it to arrive, but once it was shipped it was there quickly

I am very satisfied with the service provided

Ordered a brass update set. Recieved this order within a few days. France to the UK. Well packaged at a reasonable price. Would not hesitate ordering again.

CORRECT DELIVERY TIME, AS ANNOUNCED

I've been a customer for a few years now, and I've noticed that the delivery time is shorter than usual - great! On the other hand, the condition of the parcel, with the box all dented, gave me a few cold sweats when I picked it up at the post office. Happy holidays to the whole team!

Shipping time a bit long, but nothing serious

Although it took a while to arrive, they finally brought the package. I think they would have to fix the Correos issue because whenever I buy something, they always send me a message because the customs costs have not been paid. In spite of that, in the end, it arrives.

Fast shipping time and conformity of the products with the pictures on the site. Recommended.

bonjour, la commande répond a mon attente, ce kit me rappelle mes début dans le modélisme ,par contre je le modifie en moteur brusless

I am satisfied with the website.

Good service and plenty of items to choose from. Easy and everything arrives correctly

Very good

Everything is clearly divided by type and scale.

Box was damaged WITHIN the packaging. Luckily nothing inside was broken (briefly checked).
Big box and the model is big so nicely done on having that available. Just keep in mind the box packing when ordering.

Super nice offer, fast delivery.

The product met my expectations, but the delivery time information was a bit erratic. But overall, I would recommend it.