Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
5 25,4k 63% 4 6 442 16% 3 2 770 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

4 star reviews

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/08/2022
Correct attention and follow-up
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Average site navigation, as the search engine is a little too inclined to reply that no items match. You have to go through all the motorcycle miniatures to check. Then the Q / P ratio is not the best on the market when a close European competitor offers the same item for €40 while 1001 sells it for €50! The same goes for delivery costs... Otherwise, delivery times are too long: 2 weeks are advertised, which is already a long time, but the item is finally delivered 3 weeks after the order ... That's a lot of room for improvement, good luck to you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2022
Fast delivery and good value for money
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Several orders to date, the delivery times correspond to what was announced to me at the time of these orders. As far as the site is concerned, so far I've been able to find my way around it, which is essential for me. A badly organized site will see me pass by but not come back. So for the time being, I'll continue to follow you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/07/2022
Order easy to follow
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I did not need any assistance,because everything went smoothly and the delivery,which I could follow with tracking, was on time
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
well received the parcel but with delay with mondial relay cordialement
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/08/2022
THE BLISTER OF THE FIGURINES HAS ARRIVED BENT BUT WITHOUT DAMAGE TO THEM. THE PACKAGING IS A BIT MORE RIGID, THAT'S WHY I HAVEN'T GIVEN 5 STARS. OTHERWISE EVERYTHING IS FINE
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
Very good service
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/09/2022
no opinion good side
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Easy to use
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I was excited about the 1001 hobbies site because I found some Heller kits there that I thought were now unavailable. With the help of my son (he much more practical especially for forms of payment while I only use ATM) I placed the order which was delivered a few days in advance of the date communicated to me. For all this I have to give a positive review. Thank you and see you next time.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/08/2022
Good quality products at a reasonable price. To say they come from France I'm surprised they take so long to deliver.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Fast delivery (ordered on Thursday afternoon, received the following Monday), well packaged and respectful of the order. One star less for the shipping costs, which represent 1 third of my order, but I'm delighted to have gone through 1001hobbies.fr, and I'll repeat the experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Interesting choice ....but too bad about the delivery time...other sites go faster....We're not all perfect, let's face it...:-))
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Conforms. Exorbitant shipping costs for overseas !!!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/08/2022
I have purchased from 1001 hobbies previously and they have impressed me with their prices, choice of products and speed of dispatch and communication. Once again, they have been a pleasure to buy from. I would however say that my item (a Trumpeter 1/32 Su-27) was wrapped in bubble wrap for shipping, on opening the packaging the box was damaged in a number of places and I was concerned the kit was damaged. On checking, this was not the case, but the box did look like it had been beaten up. That's the only reason they've not earned the full five stars from me on this occasion.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/08/2022
It took a little longer than expected but everything arrived perfectly.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
not enough brilliant colors in paint
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/08/2022
very good
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Coli quickly arrive Ras
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/08/2022
I am very satisfied. and good material.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Model arrived earlier than expected A little disappointed, but that's my fault, miscalculation of scale, truck too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
COULD PROVIDE DOCUMENTATION IN FRENCH FOR THE PRICE
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/08/2022
Good. I liked it because the products I ordered are not easy to locate.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Hassle-free ordering and shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Disappointed with the cutter
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Failure of Mondial relay and not 1001, hobbies
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
The service is getting better every year, and great progress has been made in terms of customer communication, bravo.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Very good!
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
We have received the first parcel but have been debited twice for a parcel supposedly already delivered on August 17 or 18, 2022 but not arrived Reason for the double debit: a bug at the time of payment which was displayed invalid, which created a second phantom order Would it be possible to refund the 49, xx euros debited for this phantom parcel?
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/08/2022
Fast delivery good quality
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2022
It's a pity that my last parcel took so long to be delivered. What's more, the parcel was completely ripped off.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
I'm delighted with the carpet, but there's just one problem with the delivery: it's just bubble wrap around the box, which isn't very discreet and could encourage theft by a delivery driver who might be interested in the parcel.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast and efficient service, great assortment of products and accessories, decent site navigability
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2022
Very good reactivity for sending packages. See to build customer loyalty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
My only regret is that I couldn't find a way to make the 5 euro discount count. The software isn't very practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Order taken and good respect for the items delivered. The only downside was that it was impossible to use the promotional code when ordering. The code was valid but the site blocked the next step. As a result, I gave up the €5 discount. What a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Slightly long delivery times
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