Customer reviews of 1001hobbies

4,2 /5

Based on 40 679 published reviews

5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

4 star reviews

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Pierre W.

Published on 21/06/2025 à 12h08 following a purchase from 11/06/2025

fast and careful shipping of items in stock - I am eagerly awaiting the balance of my order

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Charpentier D.

Published on 20/06/2025 à 13h06 following a purchase from 11/04/2025

The package was really too big, so the relay near my home refused it and forced me to go pick it up at the Chronopost branch 25 km away.

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Patrick A.

Published on 19/06/2025 à 13h15 following a purchase from 21/05/2025

A one-month delivery time is a bit long

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Myriam B.

Published on 15/06/2025 à 11h36 following a purchase from 27/05/2025

Slightly longer delay than expected but order received well

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Joseph S.

Published on 09/06/2025 à 16h06 following a purchase from 23/05/2025

Quite a lot of choices but it remains expensive on some items

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Response from 1001hobbies Published on 10/06/2025

Sir,

Thank you for your feedback. We are glad that you found a wide selection with us.

We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.

Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.

We hope to serve you again.

Sincerely,
1001hobbies

Serge V.

Published on 08/06/2025 à 20h58 following a purchase from 26/04/2025

Order compliant Correct communication Delivery times much too long

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Eduardo P.

Published on 08/06/2025 à 10h24 following a purchase from 22/05/2025

GOOD SERVICE

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Paul P.

Published on 07/06/2025 à 08h23 following a purchase from 27/05/2025

Delivery is taking a long time and the tracking code hasn't worked for a long time. The package is coming from France.

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Patrice V.

Published on 03/06/2025 à 19h16 following a purchase from 20/05/2025

very well

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Michel B.

Published on 03/06/2025 à 09h40 following a purchase from 22/04/2025

Some delay issues but very satisfied overall

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Pascal L.

Published on 02/06/2025 à 12h24 following a purchase from 07/05/2025

Order respected, lacks a bit of communication when there are supply delays

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Dominique R.

Published on 24/05/2025 à 14h30 following a purchase from 16/05/2025

Received quickly, in good overall condition (one corner of one of the trays is slightly crushed, but it's not bothersome).

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Luca B.

Published on 23/05/2025 à 20h18 following a purchase from 07/05/2025

WAITING FOR DELIVERY A LITTLE LONG

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Alexandre B.

Published on 21/05/2025 à 13h17 following a purchase from 16/04/2025

Delivery times are too long

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Avelino V.

Published on 19/05/2025 à 13h15 following a purchase from 23/04/2025

Good product.

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Daniel C.

Published on 18/05/2025 à 06h29 following a purchase from 29/04/2025

10/10

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Jean B.

Published on 17/05/2025 à 16h19 following a purchase from 05/04/2025

Everything went well, thank you

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Raymond P.

Published on 13/05/2025 à 15h21 following a purchase from 12/04/2025

I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.

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Javier M.

Published on 12/05/2025 à 16h10 following a purchase from 11/04/2025

Good offer, a bit slow in shipping.

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Fabrice G.

Published on 30/04/2025 à 17h33 following a purchase from 16/04/2025

Delivery time a bit long.

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Lionel D.

Published on 25/04/2025 à 06h53 following a purchase from 05/04/2025

Delivery time too long

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Bérénice P.

Published on 20/04/2025 à 14h04 following a purchase from 20/02/2025

Fast shipping but the downside is that the figurines were not protected, luckily the boxes were not dented or anything.

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Dany D.

Published on 20/04/2025 à 13h11 following a purchase from 15/04/2025

Simple and effective

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Antonio D.

Published on 19/04/2025 à 14h50 following a purchase from 03/04/2025

Very good article. Good cast.

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Robert V.

Published on 18/04/2025 à 16h01 following a purchase from 10/04/2025

Perfect service, thank you.

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Jean-Marc T.

Published on 18/04/2025 à 13h05 following a purchase from 30/03/2025

Very good

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Margarita P.

Published on 17/04/2025 à 17h11 following a purchase from 17/03/2025

I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.

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Response from 1001hobbies Published on 22/04/2025

Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies

Peter S.

Published on 17/04/2025 à 09h15 following a purchase from 22/03/2025

The communication is slow, but everything has been received in good order.

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Emmanuel M.

Published on 14/04/2025 à 15h22 following a purchase from 29/03/2025

Delivery was made on the scheduled date, and well protected too.

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Jess R.

Published on 13/04/2025 à 20h53 following a purchase from 25/03/2025

Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess

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Response from 1001hobbies Published on 16/04/2025

Hello dear customer,

Thank you for your feedback and we understand your frustration.

However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.

We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.

Thank you for your understanding and we remain at your disposal for any further information.

Best regards,
1001hobbies

Patrick S.

Published on 06/04/2025 à 14h45 following a purchase from 01/04/2025

The products are of good quality. The orders arrive on time.

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Luc D.

Published on 06/04/2025 à 07h33 following a purchase from 14/03/2025

Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.

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Rene C.

Published on 04/04/2025 à 05h34 following a purchase from 22/03/2025

Very good.

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Rein W.

Published on 03/04/2025 à 11h38 following a purchase from 20/02/2025

Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.

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Cécile M.

Published on 01/04/2025 à 14h28 following a purchase from 08/03/2025

Delivery time too long compared to what was announced 20 days instead of 4

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Pierre A.

Published on 31/03/2025 à 20h02 following a purchase from 21/03/2025

Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)

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Jose V.

Published on 30/03/2025 à 17h02 following a purchase from 15/03/2025

Good service, but a delivery date is set and then it changes, and having an operator who speaks Spanish.

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Gonzalo M.

Published on 30/03/2025 à 08h46 following a purchase from 07/03/2025

The transaction was perfect but I consider the time elapsed between placing the order and shipping to be excessive.

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Vicente P.

Published on 29/03/2025 à 14h27 following a purchase from 17/03/2025

In principle, it's fine, just a small silly thing, why do you cover the labels of the paint cans? They have to be broken to see the code.

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Ricardo B.

Published on 27/03/2025 à 22h53 following a purchase from 08/03/2025

Variety of models and good service

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