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D
Rating: 4 out of 5
Simple and effective
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Very good article. Good cast.
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R
Rating: 4 out of 5
Perfect service, thank you.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.
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Response from 1001hobbies
Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies
P
Rating: 4 out of 5
The communication is slow, but everything has been received in good order.
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E
Rating: 4 out of 5
Delivery was made on the scheduled date, and well protected too.
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J
Rating: 4 out of 5
Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess
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Response from 1001hobbies
Hello dear customer,
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
P
Rating: 4 out of 5
The products are of good quality. The orders arrive on time.
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L
Rating: 4 out of 5
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
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R
Rating: 4 out of 5
Very good.
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R
Rating: 4 out of 5
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
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C
Rating: 4 out of 5
Delivery time too long compared to what was announced 20 days instead of 4
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P
Rating: 4 out of 5
Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)
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J
Rating: 4 out of 5
Good service, but a delivery date is set and then it changes, and having an operator who speaks Spanish.
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G
Rating: 4 out of 5
The transaction was perfect but I consider the time elapsed between placing the order and shipping to be excessive.
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V
Rating: 4 out of 5
In principle, it's fine, just a small silly thing, why do you cover the labels of the paint cans? They have to be broken to see the code.
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R
Rating: 4 out of 5
Variety of models and good service
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A
Rating: 4 out of 5
The package was not well protected and wrapped. The tape was coming off, and we could access what was inside. But the box of my figurine was intact! I am very satisfied with it. However, I received my figurine 2 months later than expected, while I was given false arrival dates.
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A
Rating: 4 out of 5
As an online store, I find it correct, with a good selection and a lot of types of products for those who want to buy that kind of activity and acceptable prices. But the stock situation is not entirely clear; if it is available with same-day shipping, I don't understand why it takes two weeks to ship the purchase. From what I understood, they are distributors, where you place an order and they request it from the stores, which is why it takes time to ship the product. Only once they have everything do they send the product to the buyer, since what I bought was all available with same-day shipping, but still, it took 10 days. I am going to buy again knowing that there will be this delay in time.
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N
Rating: 4 out of 5
Delivery took a bit longer, otherwise everything is good.
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M
Rating: 4 out of 5
good service.
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Y
Rating: 4 out of 5
A bit long delay
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E
Rating: 4 out of 5
Everything is very good
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A
Rating: 4 out of 5
No problems with my order or delivery
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E
Rating: 4 out of 5
the product is magnificent and of high quality; however, delivery was a little complicated in relation to payment by cheque, but I am nevertheless satisfied with my purchase.
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V
Rating: 4 out of 5
Long delivery times
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M
Rating: 4 out of 5
Top
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P
Rating: 4 out of 5
Good service wide choice
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A
Rating: 4 out of 5
It's a shame to add a self-adhesive label to the paint cans, because you can't see the original reference number. I'm sure it's a translation obligation, but it's written so small that it's illegible. So it's useless.
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S
Rating: 4 out of 5
Beautiful
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A
Rating: 4 out of 5
I had to wait on my order because it was not complete. Yet on the website it was described as available. In general I am satisfied with 1001 hobbies and will continue to shop with you. We just need to update the stock.
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J
Rating: 4 out of 5
All good
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M
Rating: 4 out of 5
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
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J
Rating: 4 out of 5
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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V
Rating: 4 out of 5
The first order arrived safely
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V
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
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A
Rating: 4 out of 5
Good prices and fast delivery
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X
Rating: 4 out of 5
Delay a bit lo g
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