Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

4 star reviews

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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
My order came a view Davy’s after i… My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.
Response from 1001hobbies
Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
Everything was perfect. It took a little longer than expected but fine.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
I don't give you 5 stars because I think the shipping costs are expensive. Thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
Web catalog very complete in model airplanes. Easy to manage orders and very simple payment. The delivery time of the purchase should be improved. The delivery information is very good and allows you to know the exact time of delivery.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
I liked the wide catalog of model cars 1:18 very fast deliveries and in excellent condition everything I received in perfect condition I regret that in the section ""showcases"" there is no more stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
My order came a view Davy's after i... My order came a view Davy's after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.
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Response from 1001hobbies
Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent quality Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach
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Response from 1001hobbies
Dear Mr. Hartmann, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
They have always been at the top of their game for my orders. I only give them 4 stars because their prices are a little too high... But otherwise nothing to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Many products in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
I would have appreciated finding all the paint references and a faster shipping time. Cordia
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Order delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Fast delivery, well packaged. If you buy a model to build, is it supplied as a kit (paint, glue, etc.) or do you have to place a second order to obtain these supplies?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
correct order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Easy ordering, fast delivery, compliant products.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
This is one of the very few online… This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner. One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.
Response from 1001hobbies
Dear Mr. Perkins, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
long delivery times and inconvenient timetables the model is great
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent quality Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach
Response from 1001hobbies
Dear Mr. Hartmann, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Had a delivery that was damaged on… Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!
Response from 1001hobbies
Dear Mr. Baker, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
This is one of the very few online... This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner. One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.
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Response from 1001hobbies
Dear Mr. Perkins, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
I give you 4 stars if not 5 stars if it had not had this delay to the first order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
very good despite the fact that the package arrived very ab
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Had a delivery that was damaged on... Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!
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Response from 1001hobbies
Dear Mr. Baker, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent quality. Great delivery given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Despite having received a confirmation that my item was delivered I still have not received my item. I�ve reached out via email and am awaiting a response.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent service prompt turnaround. Great communication. Faultless purchase thank you.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
well I made a mistake when ordering wanted the english copy of blackstone fortress escalation clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-( Partly my fault part customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2021
Shipment was pretty quick (Within a… Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.
Response from 1001hobbies
Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Shipment was pretty quick (Within a... Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.
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Response from 1001hobbies
Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/01/2021
Great product the shipping could be better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
For a first experience, it's easy to build the model. I recommend
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/01/2021
Lots of choice delivered on time Sometimes French mail that language I do not speak so minus point Otherwise very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Many models unfortunately too much delay but good always had my comman
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/01/2021
No comment really. Product is fine, mail was a bit slow but not a problem.(perhaps my product came from overseas?)
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/01/2021
Fast and trouble-free shipping in a timely manner
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/01/2021
The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/01/2021
Perfect for gifts and very punctual
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/01/2021
Great service!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/01/2021
pretty good supplies from here ands… pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.
Response from 1001hobbies
Dear Mr. Jason, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/01/2021
Good service only the information to track the package was in French too bad
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/01/2021
Am a regular customer at 1001 Modelkits They have an excellent assortment also for the 1:72 enthusiasts Fast and correct delivery
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