Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 308 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

5 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
Translated reviews
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I got the item I wanted at a fair and reasonable price. The Gene Cernan Hobby Master figure arrived promptly and was in good condition. Well packaged for the postal journey. Thank you 1001 Modelkits.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
Translated reviews
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/07/2020
Everything worked perfectly!!!
Translated reviews
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/07/2020
Precise punctual and professional
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23 l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27 and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us you will be able to follow his path. Wednesday July 8 Your mail was delivered to the Post Office by the sender. Tuesday July 7 Your mail was delivered to the Post Office by the sender.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast delivery and compliant product. Shipping costs a little high.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast shipping, several choices with fair prices. Overall good site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
It's easy to give 5 stars when everything's going well, but it's a different story when things start going badly, and indeed at the beginning it wasn't easy - I'll skip all the details - but right from the start I had a problem with a customer support person, and if today I'm still giving 5 stars it's precisely because it's when things go badly that you can see how a company treats its customers, and at 1001hobbies (1001maquettes) they know how to handle disputes. Many thanks again to Laure in
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good site for models and very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter... Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
Translated reviews
Response from 1001hobbies
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter… Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
Response from 1001hobbies
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
The package arrived on schedule and was exactly what I ordered.
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
Everything I ordered came and above all very fast. Great service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
your services are almost perfectsbravo!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very nice model for minimu teens
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Correct nothing to complain about fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Excellent site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
very good site model and model making serious staff who will do everything possible to send you your order quickly I recommend their site warmemen
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very nice model and good transaction. I recommend the site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very good very good served
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Very satisfied
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/07/2020
Prompt delivery, real value for money as the model I received was better than expected.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Hello second purchase and still satisfied the package was delivered on time Despite that the package was mishandled I am very happy. Thank you very much.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
Perfect. Great value for money and very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
Very fast beautiful product The only hiccup is that you have to place a second order for the ?? paints They should be offered with Otherwise r
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/07/2020
Item arrived quickly
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/07/2020
I was planning on buying various things from there site but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price and they removed every single item I purchased from their website. Took them a month to let me know they messed up AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/07/2020
Great service, Excellent products.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2020
Hello to all the team excellent establishmentrien to say on this subject there. Very fast shipping (very well packaged and beautiful model). Excellent kindness + email. A bientôt
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2020
Thank you very much
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2020
Perfect! Always satisfied!
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/07/2020
All good no problems at all All good no problems at all
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2020
All good no problems at all All good no problems at all
Translated reviews
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/07/2020
All good no problems at all
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 22/07/2020
fast and correct service Product as described highly recommended
Translated reviews
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 22/07/2020
Highly recommended
Translated reviews
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 22/07/2020
Everything worked out fine.
Translated reviews