bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.

I order paints with references and when I receive them there are no references on the pots.

Apart from the fact that the parcel arrived in a sorry state (crushed cardboard), even though I'd expected careful packaging after a 17-day wait, a "maquette", strangely offered without a photo (which struck me as suspicious and warranted a phone call), the so-called "maquette" of the Iliouchine Il-76 is very disconcerting: there's no box, the parts are very rough, non-individualized mouldings in the "rough" style, with no interlocking system, and in rather soft plastic, so difficult to work with! So I don't know if I could do anything with them, despite 35 years' experience in model making; they weren't worth €150! I'd have liked to add some photos to the commentary, that would be more eloquent.

Lots of hassle and no updates on order

There have been errors in the last two orders I have placed, I have emailed two différant depts to get resolved and have not even had a response to any emails, very disappointing, won’t use again which is a shame as the range and price is very good but they don’t get orders right and don’t respond or try to resolve,

Poor service.

the site does not provide good information for non French residents and i had not been informed of the unacceptable delay of forwarding (although through an expensive express provider : more than 3 weeks for Dubai !!! (still pending)

the canisters arrived half dry. less than half of them

Good product

Lots of choice but clunky site, long shipping times and unclear communication

Delivery time not respected.

There's no French translation, so it's unusable. Despite my e-mail, no response.
Too bad

part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely

Postage more expensive than item

Legitimate product, but delivery very delayed (2 weeks late), and no answer to my question.

Yours is the MOST confusing hobby site I've ever visited. It just POORLY organized. THERE IS NO LOGICAL METHOD WHEN IDENTIFYING A PRODUCT.

I have not received a refund for the product paid for and not received, only a credit note! Does this mean that I have to purchase again?

Received in over 2 weeks although everything was in stock. Disappointing first order.

accepts orders without stock.

I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.

Packaging not complete with the necessary coloring as described in the product presentation

Perfect delivery, but the product is not very efficient and fragile. I would not use it again.

Wrong driver and 1 parcel missing

There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.

The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.

After-sales service not really responsive for me

1 month delivery or almost ...

I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.

Answered queries quite quickly but did resolve issue to my liking

Bad company

Hello, I'm very unhappy with my last 3 paint purchases, why? there's too much thinner in the paint pots which makes the paint too liquid and does a poor job. the worst is the enamel brown gloss 80 pot which contains 2/3 thinner. I'm thinking of changing paint brands. Best regards. M.GUILBON.

there are no detailed french assembly instructions inside, nor any other assembly instructions, very disappointed for a first order.

I ordered a red car and a blue one arrived!!! I sent you a message ...No answer!!!!! Not a very serious shop!!!!!

Delivery takes a long time - incorrect status updates

This is my 2nd order with 1001 Hobbies. The first one went smoothly, but for the last order, an item was missing from my package. On my account, the missing item was supposed to be in the parcel (no separate shipment or later notification) and no note in the parcel. The same day I sent an e-mail to the website address and to this day I still have no reply from them (parcel received on 09/08 and it's now 13/08). I don't know why my item was missing from my parcel, nor whether it will be delivered soon or not... I still have no answer even though my order has been paid in full! I'm disappointed with the after-sales service! I haven't even received an acknowledgement of receipt, after sending my query by e-mail, stating that my request had been processed. Will I get my money back? Will I finally receive my parcel? I'm still in the dark and I don't think this is right and professional.

Too long. One week to process an order before shipping. Buying from France is fine, but ordering from abroad is quicker...

Today, August 11, I am still waiting for my order, which was scheduled for delivery on August 1. According to what they tell me, as I chose the untracked shipping option, if I don't receive it in about a month from the due date, I will contact them again. What does the fact that you choose the untracked shipping option have to do with the fact that the order will arrive on time? Please clarify this for me, the order is paid for.

I ordered 2 items. I only received 1 of the items and was charged for both items.

Received a wet and ripped package, damaged decals and instructions, and support has had 36 hours now and no reply, so i'm left not happy at all. I have paid 11,5 euros for the delivery special of it being brought through the carwash on the way to me, so how am i to feel other than disgusted, was excited to build my F-8 crusader, but now, i man... meh. the delivery having ruined it has kinda ruined it for me as well.