Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2012
a part ça comme cela fait 19 jours que j'ai payé ma commande et que je n'ai toujours rien reçu je ne peu di
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2012
package not yet received
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2012
Site correctly made very large choice (model aircraft) no problem packaging material arrives in good condition but almost two weeks to receive an order is too .... to improve. Cordia
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2012
I took the ""express"" option (delivery within 45 days). After a week, I had to email the site again. The parcel took a total of 10 days to arrive. A bank holiday a few days after my order must have disrupted the site's distribution system. Otherwise everything was fine.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 24/04/2012
A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making a order with them the email address I used was compromised and I needed to change passwords. Thankfully it was a email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.
Response from 1001hobbies
Dear Sir, Thank you for your comment. We had some server problems in March/early April, which are solved now. I do not understand your point about your email address, there does not seem to be any problem on our part. We will double check the scales of Airfix kits (some are indeed 1:76 instead of 1:76). Have a great day, 1001modelkits - Customer care
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2012
A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making an order with them the email address I used was compromised and I needed to change passwords. Thankfully it was an email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.
Translated reviews
Response from 1001hobbies
Dear Sir, Thank you for your comment. We had some server problems in March/early April, which are solved now. I do not understand your point about your email address, there does not seem to be any problem on our part. We will double check the scales of Airfix kits (some are indeed 1:76 instead of 1:76). Have a great day, 1001modelkits - Customer care
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2012
Order placed on 2602 Payment by cheque received on 0403 Order processed on 0403 with confirmation email. So far so good.... Having no further news, I left a message on the site on 1403 and received a reply the next day stating that one of the products I had ordered was no longer in stock (although it was on the site at the time of ordering) and that my order would be prepared and partially dispatched. The monetary difference would be the subject of a discount voucher for a future order! On March 29 I sent a message asking for a refund instead of the discount voucher. I sent another reminder this evening, but I wouldn't recommend this site at this stage: Update: The site has finally proceeded with the refund.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2012
the product is faithful to the one seen on the site, no surprises and that's a good point, but you have to plan ahead because the shipping and delivery time is relatively long.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2012
good choice good referenceproduct brand and available big hitch delivery
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2012
even for a colieco delivery I find it a bit long.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2012
1001 models referenced... yeah, if you want, once you've deleted the products that are unavailable, there's not much left... and for the products that are supposedly in stock, you have to wait more than a week to receive them, even if you opt for the 48-hour collissimo service, which adds to the bill. In short, minimum service for a site that's not up to scratch.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2012
order processing may be fast but in total more than a week and a half between the order and arrival at home (compared to 2 weeks for an order placed in japan??) another small remarkfor a shipment of a plate of about 25cmX25cm plus two pilots at148 a box the size of 3 shoeboxes and as much paper to protect you vo
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2012
Hard-to-find model meets my expectations. The only small drawback is the lead time (although specified a little too long) for a disp
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2012
As far as the arrival of the products is concerned, apart from the waiting time, there's nothing to declare. The disadvantage is the additional tax that we pay on receipt of the parcel - around twenty euros for an amount of 80 euros. The high cost of living here is well known.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2012
at the time of my online order there were 6 Ariane V available so I ordered but on delivery I received only 1 copy + 1 e-mail telling me that we were out of stock and delivery would not be for about 20 days (which was not true) so I was disappointed for the first time so I re-ordered and I realized that I was still missing 1 e I finally received my last model but it took me almost 1 month. I am really disappointed because I thought I would receive them all for New Year's Eve at 31122011. My guests who I was supposed to give them a present were disappointed, so that's basically my opinion of this order. Sincerely Mrs DUR
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2012
Unfortunately, I've had two bad experiences with this seller. And both times the delivery was very long. 3 weeks and 1 m
Translated reviews