English 
J
Rating: 1 out of 5
received an empty package and no response from customer service
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
1 star review
Reset filtersL
Rating: 1 out of 5
I am missing a model of the order, if you can't get it, refund my money.
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S
Rating: 1 out of 5
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
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A
Rating: 1 out of 5
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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D
Rating: 1 out of 5
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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P
Rating: 1 out of 5
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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M
Rating: 1 out of 5
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
I
Rating: 1 out of 5
Missing parts in my order
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P
Rating: 1 out of 5
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
G
Rating: 1 out of 5
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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R
Rating: 1 out of 5
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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D
Rating: 1 out of 5
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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J
Rating: 1 out of 5
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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M
Rating: 1 out of 5
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
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V
Rating: 1 out of 5
incomplete receipt 6 months later
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C
Rating: 1 out of 5
Delivery in 1 month
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J
Rating: 1 out of 5
Order not even available in the catalog
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J
Rating: 1 out of 5
Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.
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X
Rating: 1 out of 5
Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site
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G
Rating: 1 out of 5
I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.
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G
Rating: 1 out of 5
Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
L
Rating: 1 out of 5
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
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C
Rating: 1 out of 5
The order arrived too late
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Y
Rating: 1 out of 5
The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.
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S
Rating: 1 out of 5
Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.
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R
Rating: 1 out of 5
Very long order to arrive. Almost a month.
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M
Rating: 1 out of 5
Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.
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C
Rating: 1 out of 5
Products claimed to be in stock and ultimately that is not the case and we are delivered weeks later. This is not the first time I have had issues with this. Too bad....
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Response from 1001hobbies
Hello,
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
F
Rating: 1 out of 5
Too bad for a first try...!!! More than 40 days to receive an order, and I received a partial order and a commercial gesture at my request. Really unacceptable, when competitors deliver within the week....!!!
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Response from 1001hobbies
Thank you for your feedback and your understanding despite the delay.
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
N
Rating: 1 out of 5
Hello, two orders placed for available items. Once validated, the items go into restocking. After many attempts to contact (call, email...) no news. A second order for available items to keep my son waiting. Same, once validated, the items go into restocking... I finally manage to contact to get at least part of the first order finally available... The others are expected to arrive on June 10. Once these two items arrive, both orders are considered delivered when they are not. Difficult to contact someone... Still waiting for the remaining items... Bad customer experience...
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Response from 1001hobbies
Hello,
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
B
Rating: 1 out of 5
Incredibly slow and...incomplete delivery! B A
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Response from 1001hobbies
Hello,
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
G
Rating: 1 out of 5
I want to return the item and they are not responding. The phone doesn't work, it rings and cuts off and they don't respond to the email.
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Response from 1001hobbies
Good morning,
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
M
Rating: 1 out of 5
Two months waiting for an order. Until I threatened to take legal action, they didn't send it to me, and they said it wouldn't be available until a month and a half later.
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Response from 1001hobbies
Good morning,
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
D
Rating: 1 out of 5
Delivery time announced at order: 2 weeks. Actual delay: 1 month. My package took 1 month to arrive, and the first order was lost.
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Response from 1001hobbies
Hello,
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
J
Rating: 1 out of 5
Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.
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Response from 1001hobbies
Sir,
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
M
Rating: 1 out of 5
Delivery time too long
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
M
Rating: 1 out of 5
The return procedure is terrible. In the email correspondence with customer service, I receive generic replies that do not address the email I sent. My package has been with them for a week now, and I still haven't received my money back, and they do not respond to my emails. Do not buy here!
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Response from 1001hobbies
Hello,
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
We are sorry to hear this and apologize for it. We have sent you an email asking for the return number of the package.
As soon as we receive this number, we will refund you. Due to a change in our logistics depot, returns are not being processed on time, and we deeply regret this. We are waiting for this number and will refund you as soon as possible.
Best regards,
1001hobbies.
P
Rating: 1 out of 5
HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT
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Response from 1001hobbies
Good morning,
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
S
Rating: 1 out of 5
Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness
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Response from 1001hobbies
Hello Dear Customer,
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
P
Rating: 1 out of 5
Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.
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Response from 1001hobbies
Hello Dear Customer,
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team