Dear, I personally do think it was a long wait for home delivery. The other things went satisfactorily to very well! Kind regards Marc,

I bought a tamiya TT- 02, the box was already opened because the seal was torn

Delays a little long, 3 weeks, although the products were mentioned in stock.

The purchase, payment and delivery went very smoothly. 5 figures and 2 caps were ordered. As a few of them are intended as Christmas presents, I accepted the surprising surcharge for "gift wrapping". The fact that everything was now very badly and without any feeling wrapped in a large wrapping paper (torn, unsuitable, wrinkled) "was also very surprising. At Müller they wrap everything beautifully and tightly, even with mesh, free of charge... This is a service where I like to shop again. The wrapping paper is now in the bin and my money for it is of course gone... Apart from one cap, the goods are fine. The cap in question was full of marks (dirt), disgusting, but wash it once under the shower and it should fit again, otherwise the complaint will be made.
At such a price, with a company where you would expect them to make an effort to offer that little extra, I had hoped for individually packaged, above all beautifully packaged and maybe a little nerd touch. Here I buy, pay, that's it. Impersonal, loveless. Leave out the wrapping paper! Don't expect a bonus. Buy, accept, check.

poor delivery, damaged parcel and poor packaging

Correctly packaged product, but logistics took too long for overseas shipment.

The site said ... item in stock, which is why I ordered it. Afterwards it turned out to be out of stock and I had to wait another 2 weeks.
Had I known that I had ordered it somewhere else

Mostly clear directions although further transfer pages not obvious. Good, but slow, response through French system seemed elaborate.

Products pretty in photo! but limited in quality.

For the second time, the order was not honored on time. A commercial gesture has been made, but a more precise updating of the site should avoid this kind of disappointment.

Overall decent company with fast processing and delivery. -2 stars because they sent one of the wrong items. When I brought it up they offered me a future discount which wasn’t even worth the cost of shipping.

Good product but too long delivery

the part delivered is not the one ordered.

The delivery has already not reached the warehouse on time, okay happens when stocks run out exactly when you order. Still unpleasant. Then there was no feedback for quite a while until the parcel was sent, then there were further delays that were only communicated later, the tracking page didn't update and then the parcel suddenly arrived. However, the notification was also delayed (1 1/2 hours later). Until then the order was in the stairwell.
It has arrived and the parcel itself shows no damage. I suppose that all in all it was stupid coincidences that have little significance about the seller and the supplier, but I could have had it on other sites for a small surcharge with less stress and faster. A real shame.

MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO

Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.

Item noted available on site.
Received several weeks after ordering. Product arrived well packed and as described.

No French instructions! Average material quality.

I think it's a shame that a certain amount is required to use the coupons. I think it's a way of pushing customers to spend more before they can use the coupons. For my part, I think it's more normal to be able to use coupons at any time.

Good responsiveness and competitive prices, but no care was taken with the packaging - books arrived damaged...

Very good site for ordering, despite a supplier problem that delayed my order by 3 weeks, but nothing serious.

perfect products but very long lead times

Trouble shooting ended correctly, after initially difficult communication

Delivery too long

Part from it take a good while & leaving me thinking the order wasn't even coming at this point & the box somewhat almost being burst open that it was shipped in, it was as good as can be. In the end I did get my package, so can't be that much more upset/too upset!!

Great selection of items I've been looking for at fair prices but shipping seems to take an excessive amount of time and my last order took several weeks before I even received notification that the item was shipped.

The package arrived with a considerable delay but otherwise all ok

The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.

High price compared to the other two sites I use

I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.

We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.

Very poor communication and lack of information.

I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.

The order has FINALLY arrived

When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.

Good product, reasonable delivery time, excessive delivery charges.

Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.

Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!

Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.

It took a while to arrive but otherwise, perfect.