Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The waiting time for shipping is somewhat long. Otherwise, everything is perfect
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went perfectly, but we are sorry that the wait time for shipping was long. We will do our best to improve in this aspect. We hope to see you again soon!
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Felix H.
Rating: 4 out of 5
following a purchase from 06/09/2024
Delivery a little longer than expected but ok
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Response from 1001hobbies
Thank you for your understanding! Sometimes lead times can be a bit unexpected, but we do our best to make sure everything arrives quickly. See you soon for your next order!
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Jan K.
Rating: 4 out of 5
following a purchase from 15/10/2024
Lots of choice and neatly delivered.
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you are satisfied with the selection and delivery of your order. We hope to see you again soon for your next purchase!
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Fréderic V.
Rating: 4 out of 5
following a purchase from 09/10/2024
RAS....
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Response from 1001hobbies
Thanks for the quick feedback! That's a good sign! See you soon for other purchases just as simple!
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carlos B.
Rating: 4 out of 5
following a purchase from 01/10/2024
Ok...as expected
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that everything lived up to your expectations, we hope to see you again soon!
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 01/10/2024
a bit of a wait due to a delay in supply, otherwise all's well
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Response from 1001hobbies
Thank you for sharing your experience! We're glad to hear that, despite a slight delay in supply, everything else went smoothly. We are doing our best to improve our lead times. Thank you for your patience and understanding! Don't hesitate to come back for future purchases. We hope to see you soon!
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Carlos L.
Rating: 4 out of 5
following a purchase from 17/08/2024
Delay in delivery of one of the items I ordered, although I think it is a good policy to deliver what you already have.
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that one of your deliveries was late, but we're glad you appreciate our policy of sending what we have available. We will continue to improve to provide you with an even more efficient service.
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Christophe C.
Rating: 4 out of 5
following a purchase from 07/10/2024
Perfect delivery. Very disappointing product, as the barrel cannot be assembled due to a mismatch between the parts that don't fit together, making them unusable and therefore useless. This was my first Hat order.
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Response from 1001hobbies
Thank you for taking the time to share your experience. We are pleased that the delivery was perfect, but we are very sorry to hear that you experienced problems with the barrel assembly. . We encourage you to contact our customer service department to discuss this situation. Your satisfaction is important to us, and we want to help you find a solution. Thanks again for your feedback!
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Jean- pierre G.
Rating: 4 out of 5
following a purchase from 29/09/2024
Despite the delay I have finally received some of my orders. The first order was received this week and the next one the week of the 24th.
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Response from 1001hobbies
Thank you for sharing your experience. We're sorry for the delay in receiving your order, but we're glad to hear that you've finally received some of it. We do our best to ship all orders promptly. Please do not hesitate to contact us if you have any questions or concerns. Thank you for your patience, and we hope your next order arrives soon!
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Umut C.
Rating: 4 out of 5
following a purchase from 19/09/2024
I have had two experiences with this seller, the first was bad and the second was good. I first bought an idea product 10 months ago which was supposed to be available in 2 months, 2 months came and went, 4 months came and went and nothing had happened. after a few complaint emails I could have my money back or have the money as a voucher for their website. I opted for the voucher as I wanted to give the seller a second chance and this time I was not disappointed, everything arrived in good condition and even earlier than expected. My conclusion, criticism, and tip to the seller would be not to buy a pre-order product (and not to offer them Mr. Seller), because in my and many other cases the seller offers products that do not exist and are only speculated. My product was offered and sold to me even though it was not clear if it would ever be made again and after I got my money it turned out that it will indeed never be made again by the manufacturer in the foreseeable future. But as I said, as long as you don't pre-order anything bizarre I can recommend this store with a good heart
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Response from 1001hobbies
Thank you for the detailed feedback on your experience with the seller. It's good to know that your second order was satisfactory and that you ultimately had a positive experience. Your advice about pre-orders is very helpful, especially when other customers have had similar issues. Transparency about product availability is important to maintain customer trust. If you have any further thoughts or recommendations, please share them!
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fernando E.
Rating: 4 out of 5
following a purchase from 05/10/2024
good service and fast arrival
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you were satisfied with our service and delivery speed - see you soon for new experiences with us!
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Frans V.
Rating: 4 out of 5
following a purchase from 30/09/2024
good is good , wish to give no further opinion
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Response from 1001hobbies
Thank you for your feedback! We appreciate you taking the time to let us know that all is well. If you have any questions or comments in the future, we are always here for you!
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RASPAIL L.
Rating: 4 out of 5
following a purchase from 28/09/2024
The order met my expectations.
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Response from 1001hobbies
Thank you for your feedback! We are delighted to hear that your order met your expectations. Your satisfaction is very important to us. Don't hesitate to come back for future purchases! We hope to see you soon!
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Hans L.
Rating: 4 out of 5
following a purchase from 27/09/2024
Order was well taken care of, but shipping took a little too long
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Response from 1001hobbies
We are happy to hear that your order was well taken care of! However, we understand that extended shipping time can be frustrating. We are constantly working to improve our shipping processes to ensure you receive your products faster. Thank you for your understanding!
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pierre V.
Rating: 4 out of 5
following a purchase from 25/09/2024
impeccable models, I can't find a support for these little models
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you find our layouts impeccable. Regarding support for small models, we understand that this can be an important need. Please feel free to browse our site to see if we offer any options, or contact our customer service department for specific recommendations. Your satisfaction is our priority!
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Belen G.
Rating: 4 out of 5
following a purchase from 19/09/2024
Everything arrived perfectly, but it took a long time. The delivery time from the time the order was placed until it was delivered was very long.
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Response from 1001hobbies
We appreciate your feedback and are happy to hear that your order arrived in perfect condition. However, we regret the delay in delivery. We are working to improve our shipping times and ensure that all of our customers receive their orders faster. Your feedback is valuable to us and will help us make improvements, thank you for your understanding and we hope to see you again soon!
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joseph S.
Rating: 4 out of 5
following a purchase from 19/09/2024
Good but a bit expensive
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Response from 1001hobbies
Thank you for your feedback! We're glad you find our products of high quality, even if you find them a little expensive. Your satisfaction is important to us, and we are constantly working to offer good value for money. Please do not hesitate to come back to us if you have any questions or specific requirements.
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Patrick F.
Rating: 4 out of 5
following a purchase from 06/10/2024
Item arrived slightly later than expected given its size (it didn't fit in the worldwide relay locker.) Item conforms to my request. I recommend this site.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that the item arrived and complied with your request, even though it took a little longer due to its size. We appreciate your recommendation and are glad you had a good experience on our site. Your satisfaction is our priority, and we hope to see you again soon for future purchases!
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Vicente S.
Rating: 4 out of 5
following a purchase from 21/09/2024
Everything arrived on schedule.
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Response from 1001hobbies
Thank you very much for your comment! We are glad to hear that everything arrived on schedule. We work hard to meet our delivery times, and your satisfaction is our greatest reward. We hope to see you again soon!
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Toni F.
Rating: 4 out of 5
following a purchase from 20/09/2024
reliable, it arrives when they say it will arrive
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Response from 1001hobbies
Thank you for your positive feedback! We are glad that you found our service reliable and that your orders arrived on time, this motivates us to continue to provide excellent service! Don't hesitate to come back for your future purchases, see you soon!
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Bernard S.
Rating: 4 out of 5
following a purchase from 29/08/2024
As far as I'm concerned (models and figurines 1/72 World War II) very good catalog but many references are missing and are more expensive than other platforms.
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Response from 1001hobbies
Thank you for your constructive feedback! We're glad you're enjoying our catalog of 1/72 World War II models and figures. However, we understand your frustration with the missing references and prices. We're constantly working to expand our range and be competitive. Your feedback is invaluable in helping us to improve. Please let us know if you have any specific references you'd like to see!
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Joaquin A.
Rating: 4 out of 5
following a purchase from 27/09/2024
Everything perfect except the packaging. The bubbles are not enough so that the boxes do not arrive flattened. A pity.
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Response from 1001hobbies
Thank you for your comment! We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived crushed. We take your feedback very seriously and will work to improve the protection of our packaging. If you have any other concerns or suggestions, please let us know - thank you for your understanding!
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J. V.
Rating: 4 out of 5
following a purchase from 06/10/2024
Doing what they need to do
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Response from 1001hobbies
Thank you for your short and sweet feedback! We are happy to hear that everything went to your satisfaction. Your satisfaction is our priority, and we hope to serve you again in the future!
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Boy S.
Rating: 4 out of 5
following a purchase from 01/10/2024
Well clearly indicated, cheap prices only I found the Track & Trace long on "status sent" andamp; it took a week before my package arrived, after I sent an email on Sunday I got almost immediately on Monday morning an email back regarding status package, day after my package was just arrived. Website good Communication good Price low Delivery a bit on the long side Therefore I give you 4 stars! A great review but the delivery time could really be faster in my opinion.
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Response from 1001hobbies
Thank you for your comprehensive feedback! We are happy to hear that you are satisfied with our website, communication and our competitive prices. We understand that the delivery time was a little longer than expected, and we take your comments about this to heart. We are always striving to improve our service, so your input is very valuable to us. We hope to see you again soon for your next order!
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Caine T.
Rating: 4 out of 5
following a purchase from 15/08/2024
Easy to find in search bar
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Response from 1001hobbies
Great to hear that our search bar is so user-friendly! We strive to make your shopping experience as easy as possible. Until next time!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It has arrived within the indicated deadline.
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Response from 1001hobbies
Great! We're glad to hear that your order arrived within the indicated time frame. If you need anything else or have any questions, please don't hesitate to contact us, thanks for your trust!
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Koen A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Neat webside good offer
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you appreciated our website and our offerings. We hope to see you again soon for your next purchase!
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Klaus Dieter F.
Rating: 4 out of 5
following a purchase from 16/09/2024
Unfortunately long delivery time
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the delivery time was longer than expected. We will take your concerns into consideration to improve our service. If you have any further questions or concerns, please let us know!
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 18/09/2024
despite delayed deliveries (due to aircracht) and good communication, the goods are delivered correctly.
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Response from 1001hobbies
Thank you for your understanding and patience! We are glad that communication was good and deliveries finally arrived correctly. Your support is very important to us, and we remain committed to providing you with the best service!
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Carmen C.
Rating: 4 out of 5
following a purchase from 13/08/2024
Always happy with the products chosen. Faithful reproductions of the originals with every detail.
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Response from 1001hobbies
Thank you very much for your kind words! We are glad to hear that you are happy with the products and that you value the fidelity in the reproductions and details. Your satisfaction and loyalty mean a lot to us. If there is anything else you need, don't hesitate to let us know - see you next time!
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SIlvano V.
Rating: 4 out of 5
following a purchase from 06/09/2024
all okay
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Response from 1001hobbies
Thank you for your comment! We are glad that everything went well. If you need us in the future, please don't hesitate to contact us!
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Eric C.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good packaging to be improved
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you found the product well packaged, but we take note of your suggestion to further improve our packaging. Your feedback is valuable and helps us to improve. We look forward to hearing from you!
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Doug J.
Rating: 4 out of 5
following a purchase from 15/08/2024
Ordered and received item.
Response from 1001hobbies
Thank you for your message! We're glad to hear that your order was received. If you have any questions or need further assistance, feel free to reach out. Enjoy your purchase!
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Juan Miguel C.
Rating: 4 out of 5
following a purchase from 11/08/2024
The product is good, the packaging is good but they are very slow and their communication prior to sending the package is non-existent.
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Response from 1001hobbies
We are sorry to hear that you had a mixed experience with us. We appreciate your comments about the quality of the product and packaging, but we understand that the slow shipping and lack of communication is frustrating. We will work on improving our communication and shipping times. Thank you for sharing your feedback as it helps us to improve. We look forward to providing you with better service in the future.
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william H.
Rating: 4 out of 5
following a purchase from 02/09/2024
The site itself is very interesting in the sense that it offers models and photoetched solutions. That said, the material appears to be in stock with an availability of 1 to 2 weeks. Moreover, despite the annual discount linked to the subscriber card advantage, the product is more expensive than the competition.
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you like our selection of mock-ups and photoetched solutions! Regarding lead times and prices, we understand your comment. We do our utmost to offer the best possible conditions, but we take note of your feedback to continue improving. Don't hesitate to take advantage of our regular offers, and thank you for your loyalty with the subscriber card!
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yves B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little surprised by the delivery, bubble wrap...
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the packaging did not live up to your expectations. We take your comments into consideration to improve our services. Don't hesitate to let us know what you need, we're here to help!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It arrived on time.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that your order arrived on time. If you need anything else, don't hesitate to let us know, see you soon!
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steven B.
Rating: 4 out of 5
following a purchase from 20/09/2024
1001 Hobbies has a very good selection of items. I think shipping is good, considering the distance. The items I ordered are packaged well. The only thing negative is the shipping costs are a little high.
Response from 1001hobbies
Thank you for your feedback! We're glad to hear that you found our selection of items to your liking and that your order was packaged well. We appreciate your thoughts on the shipping costs and will take that into consideration for the future. If you have any other suggestions or need assistance, feel free to reach out. Happy shopping!
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Louis B.
Rating: 4 out of 5
following a purchase from 24/09/2024
Everything went well except for the delivery which took place in a center and not at our home!
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that everything went well, except for the delivery. We apologize for the inconvenience. Please do not hesitate to contact us for any assistance regarding future deliveries. Your satisfaction is important to us!
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PASCAL C.
Rating: 4 out of 5
following a purchase from 26/08/2024
a little expensive but reliable site.
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Response from 1001hobbies
Thank you for your feedback! We understand that you find some prices a little high, but we're delighted that you consider our site reliable. Your trust is important to us, and we strive to offer you quality products. Don't hesitate to come back for your next orders!
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