Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The product was just as advertised and arrived with minimal damage. The model is detailed and complete. I will order again from this vendor.
Response from 1001hobbies
Thank you so much for your wonderful feedback! We're thrilled to hear that the product met your expectations and that it arrived with minimal damage. It's great to know you appreciate the detail and completeness of the model. We look forward to serving you again soon! Happy shopping!
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Francisco A.
Rating: 4 out of 5
following a purchase from 18/09/2024
It has an interesting and accessible website, the contact and the procedures are easy, a good service, perhaps the delivery time is a bit longer but overall satisfied with the company ..... The product, very good, no more and no less than I expected. Greetings!
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Response from 1001hobbies
Hello! Thank you very much for your comment. We're glad to hear that you found our website interesting and accessible, and that the contact process was easy. We appreciate your feedback on the delivery time and will work to improve it, we are happy that the product met your expectations! Thank you for trusting us, best regards and see you soon!
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Robert L.
Rating: 4 out of 5
following a purchase from 10/09/2024
Great selection, fast processing
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you appreciate our great selection and fast processing. Your satisfaction means a lot to us! We look forward to welcoming you back soon!
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Pascal A.
Rating: 4 out of 5
following a purchase from 13/09/2024
Good order tracking. But the crate containing my order was open and torn. It was too big for the contents and couldn't bear the weight of the boxes on top.... Too bad it cost you 1 star .
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Response from 1001hobbies
Thank you for taking the time to share your experience. We are delighted that the tracking of your order was up to scratch, but we are very sorry to hear that the packaging of your parcel was damaged. Your feedback is valuable and we will work to improve this to prevent it happening again. We look forward to providing you with a better experience with your next order!
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Gabriel R.
Rating: 4 out of 5
following a purchase from 19/08/2024
R.A.S ... except that everything was correct in every respect; very good.
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Response from 1001hobbies
Great feedback! We love knowing that everything was top notch for you. It's our goal to give you the perfect experience every time. Thank you for being part of our adventure! See you soon for new discoveries!
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Yanis M.
Rating: 4 out of 5
following a purchase from 03/09/2024
Good quality product, received in good condition and complete. I won't hesitate to use 1001 hobbies again.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you are satisfied with the quality of the product and the delivery. We look forward to welcoming you back for future purchases at 1001 Hobbies!
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Bram V.
Rating: 4 out of 5
following a purchase from 17/09/2024
Fast shipping
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear that shipping was fast! We hope to see you again soon!
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marc H.
Rating: 4 out of 5
following a purchase from 19/09/2024
good
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Response from 1001hobbies
Awesome! Thank you for your feedback! We are glad that you are satisfied. We look forward to serving you again soon!
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Florian T.
Rating: 4 out of 5
following a purchase from 21/08/2024
The product range is very extensive and well sorted. The order overview provides all the necessary information at a glance. The website is available in several languages. When ordering, the telephone number is mandatory, which is why one star is deducted.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you find our product range comprehensive and well sorted and that the order overview provides you with all the information you need. We are constantly working to improve our service. Your comment about the telephone number being mandatory is valuable and we will discuss this internally. Thank you for your comment! If you have any further questions or suggestions, please do not hesitate to contact us.
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Dany C.
Rating: 4 out of 5
following a purchase from 09/09/2024
Thank you very much
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Response from 1001hobbies
Great news! We're delighted that everything arrived safely. Thank you and see you soon for your next orders!
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Cyrille L.
Rating: 4 out of 5
following a purchase from 28/08/2024
Fine
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Response from 1001hobbies
Thanks for your feedback! If you have any further suggestions or comments, please don't hesitate to share them.
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jean I.
Rating: 4 out of 5
following a purchase from 04/09/2024
navigation on the site is pleasant on the whole... I found all the products. Too bad the delivery takes so long.
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Response from 1001hobbies
Thank you for your positive feedback on our website! We are delighted that you have found all the products you were looking for. We have taken note of your comment about delivery and are working to improve it. See you soon for your next order!
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Harald N.
Rating: 4 out of 5
following a purchase from 09/09/2024
Processing is top, only delivery (parcel service) took a little longer.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you are satisfied with the processing. We apologize for the delay with the parcel service and are working to further improve the delivery service.
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Jean Paul B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little long to return the order
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Response from 1001hobbies
Thank you for your feedback! We're sorry that processing your order took longer than expected. We do our best to improve our turnaround times and your experience. If you have any questions, please don't hesitate to contact us!
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Russ O.
Rating: 4 out of 5
following a purchase from 04/07/2024
You have the best variety of 1/72 aircraft kits of any site I've come across online. I normally prefer not to deal with overseas companies because of past issues elsewhere with shipping, costs, and items not showing up but decided to try 1001Hobbies. Understanding that it takes time for you to get the product from the manufacturer and process the order, I'm not sure that the 10 weeks it took for my latest purchase to arrive will be acceptable as a regular practice.
Response from 1001hobbies
Thank you for your feedback! We're delighted to hear that you appreciate our variety of 1/72 aircraft kits. We understand that shipping times can be a concern, especially for international orders. While we strive to deliver quality products, we’re continuously working to improve our shipping times. Your patience and understanding are greatly appreciated, and we hope to provide you with a smoother experience in the future. If you have any further questions or concerns, feel free to reach out!
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Marc K.
Rating: 4 out of 5
following a purchase from 08/09/2024
All is ok
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted to hear that everything is in order. If you need anything else, please let us know. We hope to see you soon!
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Jason K.
Rating: 4 out of 5
following a purchase from 20/08/2024
Large selection at good prices, descriptions of some items could be better with e.g. more detailed pictures of the items.
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Response from 1001hobbies
Thank you for your comment! We are pleased that you appreciate our selection and prices. We will endeavor to improve the item descriptions with more accurate pictures and more details to make the shopping experience even more enjoyable. Your feedback helps us to continue to provide a good service!
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Rick K.
Rating: 4 out of 5
following a purchase from 30/08/2024
Everything was well packed and as described, Did have to send a message as a reminder for shipping
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Response from 1001hobbies
We are sorry to hear that you had to send a shipping reminder. We strive to improve communication about your order. We are glad that everything arrived well packaged and as described. Thank you for your feedback!
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Anne-Claude C.
Rating: 4 out of 5
following a purchase from 11/09/2024
Due to a stock problem, everything possible was done to ensure that my son received part of his birthday present on time, with the rest to follow a few days later. Thank you 1001 hobbies!
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Response from 1001hobbies
Thank you for your feedback! We are delighted that we were able to ensure that your son received his gift on time. The rest arrived promptly as promised! See you soon for another order!
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Jean-Michel G.
Rating: 4 out of 5
following a purchase from 07/09/2024
no more problems, order delivered a little late.
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Response from 1001hobbies
Thank you for your understanding! Even with a slight delay, we're glad everything arrived safely. We'll do our best to make it even quicker next time!
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Francisco P.
Rating: 4 out of 5
following a purchase from 10/07/2024
The order with the perfect products. Delivery date does not correspond to what they publish on the web, it arrives later.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that the products arrived in perfect condition. We are sorry to hear about the discrepancy in delivery date and understand how frustrating it can be. We are working to improve the accuracy of our estimates. If you need more information about your order, please don't hesitate to contact us - we appreciate your understanding!
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Steve L.
Rating: 4 out of 5
following a purchase from 14/08/2024
A very good service, however, there was a period where I was left wondering if my order was on the way. Apart from that, very good.
Response from 1001hobbies
Thank you for your feedback! We're glad to hear you were satisfied with our service overall. We apologize for the uncertainty regarding your order's status; we appreciate your patience during that time. If you have any further questions or need assistance, don’t hesitate to reach out. We're here to help!
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John Phillip T.
Rating: 4 out of 5
following a purchase from 04/08/2024
Very satisfied, the company kept me informed of the status of the order. The only thing was that the order took a little longer to arrive than I expected. As there are not many hobby stores in Spain, it is a very useful website to get anything related to the hobby. In general, no problems.
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Response from 1001hobbies
We're glad to hear you're very satisfied with the service! We appreciate your comments about the communication and we are sorry that the delivery took a little longer than expected, we will keep working to improve! We love being your choice for the hobby in Spain. If you need anything else, don't hesitate to let us know, thanks for your support!
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Luc M.
Rating: 4 out of 5
following a purchase from 29/08/2024
Very satisfied
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Response from 1001hobbies
Thank you for your positive feedback! We are glad that you are satisfied. If you have any further questions or comments, please do not hesitate to contact us.
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Marc D.
Rating: 4 out of 5
following a purchase from 06/07/2024
The website itself is excellent, a very nice wide selection. The only problem is the French transport company that brings the order from the French warehouse to the Netherlands. I have had bad experiences with this in the past. Regarding this purchase, let me suffice to say that it should not take weeks for something coming from France to reach a destination in the Netherlands.
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Response from 1001hobbies
Thank you for your feedback! We are glad that you are satisfied with our offerings and website, but we are sorry to hear that you experienced problems with shipping. We will definitely consider your comments about the shipping company as we are constantly working to improve our service. We hope your next experience will be faster and hassle-free!
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maarten T.
Rating: 4 out of 5
following a purchase from 17/07/2024
smoothly
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Response from 1001hobbies
Glad to hear it went smoothly! If there is anything else I can help with, feel free to let me know.
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Herman D.
Rating: 4 out of 5
following a purchase from 22/07/2024
Search goes on your own input.
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Response from 1001hobbies
Thank you for your comment! We appreciate your input and are glad you appreciate our search function. If you have specific suggestions to make the search even better, we'd love to hear them!
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David S.
Rating: 4 out of 5
following a purchase from 18/08/2024
I was happy to receive this model. My grandson is all for Airbus and all for Thai Airlines. After opening the shipping box i took a Quick Look at the model box and saw no damage. I surely couldn’t understand why you didn’t put an packing material around the model box to ensure that it arrived safely.
Response from 1001hobbies
Thank you for your feedback! We're glad to hear that the model arrived undamaged and that your grandson is excited about it. We appreciate your suggestion regarding packing materials, and we’ll definitely take it into consideration to ensure even safer deliveries in the future. If you have any other comments or questions, feel free to reach out! ️
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 28/08/2024
Delivered in perfect condition. Good communication.
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Response from 1001hobbies
Thank you for your positive feedback! We are happy to hear that your order was delivered in perfect condition and that communication was good. If you have any questions or would like to order more in the future, we are always here for you!
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Giuseppe P.
Rating: 4 out of 5
following a purchase from 03/09/2024
Reliable store, no difficulties in ordering , fast shipping and the item exceeded expectations.
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Response from 1001hobbies
Thank you for your positive review! We are happy to hear that you had such a satisfactory experience with us. If you need additional products or assistance in the future, please feel free to contact us!
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Lorenzo M.
Rating: 4 out of 5
following a purchase from 17/08/2024
Smooth
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Response from 1001hobbies
Thank you for your review! Glad to hear that everything went smoothly. We hope to be of service to you again soon!
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Shane B.
Rating: 4 out of 5
following a purchase from 28/06/2024
They don't have stock--they pull from their suppliers and mail to you. Slow...but can't beat some of the prices. If you can afford to wait, these guys may be a great option for your hobby needs
Response from 1001hobbies
Thank you for sharing your experience! We understand that our process can take a bit longer since we source directly from our suppliers, but we strive to offer competitive prices for our customers. If you can be patient, we’re glad you find us to be a great option for your hobby needs! If you have any questions or need assistance with future orders, feel free to reach out.
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James W.
Rating: 4 out of 5
following a purchase from 26/05/2024
Excellent selection, reasonable prices, and good communication regarding delays in filling my order. Took much longer than expected, but was worth the wait.
Response from 1001hobbies
Thank you for your kind words! We're glad you enjoyed our selection and found our prices reasonable. We appreciate your understanding regarding the delays, and we're thrilled to hear that it was worth the wait. Your feedback helps us continue to improve our service. If you need anything else or have more orders in the future, don’t hesitate to reach out!
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Massimo D.
Rating: 4 out of 5
following a purchase from 23/07/2024
No doubt a choice is based on experience. Nothing to object to, and the four stars are well deserved. Why not five? To leave room for more and more improvement.
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Response from 1001hobbies
Thank you so much for your feedback! We are happy to hear that your experience was positive and that you gave us four stars. We appreciate your willingness to see us improve further and will strive to do so. If you have specific suggestions on how we can improve, please feel free to share them!
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Paloma M.
Rating: 4 out of 5
following a purchase from 06/07/2024
It was a bit exciting because it took two weeks to arrive, and just when it was due to arrive the national postal service of Spain sent me messages that the address was nonexistent and that the package was going to be returned and I had no way to communicate with anyone because the address was correct ....
(I imagined 2 weeks of return to France and 2 weeks back to Spain, while my son could not make the model and kept asking when the paints arrived) But come on, it's all because of the delivery service, maybe another logistics provider would not have had so much trouble. The product is phenomenal.
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Response from 1001hobbies
Wow, what an exciting experience! We understand how frustrating it must have been with the address issues and waiting for the package, especially with your son asking about the paints. We are sorry for the inconvenience caused by the delivery service and thank you for your patience. Sometimes the courier service can complicate things, but we're glad the product arrived safely and that everything worked out well in the end - we hope your son enjoys the model very much!
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Francis B.
Rating: 4 out of 5
following a purchase from 24/08/2024
Quality products, sometimes hard to find. Great, but delivery times are long, especially for my latest orders. I'm still waiting for an order I placed several weeks ago.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the quality of the products. We understand that delivery times can be frustrating, especially when they are longer than expected. Please don't hesitate to contact us at the address given to track your current order. We do our best to improve this service!
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Bernard B.
Rating: 4 out of 5
following a purchase from 05/09/2024
Good reactivity following a delivery error
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Response from 1001hobbies
Thank you for your feedback! We're pleased that our responsiveness was able to resolve your delivery issue. If you need any further assistance, please don't hesitate to contact us!
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frédéric L.
Rating: 4 out of 5
following a purchase from 11/09/2024
performance as expected
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Response from 1001hobbies
Great! Glad to hear everything turned out the way you wanted. If you have any other projects in mind, don't hesitate to come back to us!
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Thierry T.
Rating: 4 out of 5
following a purchase from 17/08/2024
It's a pity that the safety instructions are stuck on the paint can references.
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Response from 1001hobbies
We understand your frustration with the safety instructions on the paint cans. Thank you for bringing this to our attention, and please know that we will take your feedback into account to improve our service. Your satisfaction is important to us!
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Alarcon C.
Rating: 4 out of 5
following a purchase from 20/08/2024
nothing more to say than that it's great and easy to navigate. What I regret is that I can't find any of your models when they're available from your competitors. I hope it's possible to order them. Many thanks
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you found it easy to navigate. If you can't find the model you're looking for, please contact us to see if it's available. We do our best to expand our selection. Thanks again and see you soon!
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