Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/02/2023 à 17h34 following a purchase from 14/01/2023

I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/02/2023 à 17h03 following a purchase from 04/02/2023

Order delivery too long, almost 2 weeks for express delivery !!!!

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Geverifieerde Koper

Rating: 3 out of 5

Published on 18/02/2023 à 12h45 following a purchase from 20/01/2023

The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 15/02/2023 à 16h53 following a purchase from 05/02/2023

Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/02/2023 à 19h29 following a purchase from 17/01/2023

I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/02/2023 à 16h32 following a purchase from 04/02/2023

order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad

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Acquirente Verificato

Rating: 3 out of 5

Published on 12/02/2023 à 15h19 following a purchase from 30/01/2023

the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/02/2023 à 15h18 following a purchase from 23/12/2022

Nothing special to report about the site. On the other hand, delivery took too long.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/02/2023 à 16h12 following a purchase from 09/12/2022

Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.

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Verified Buyer

Rating: 3 out of 5

Published on 06/02/2023 à 16h26 following a purchase from 06/01/2023

Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 05/02/2023 à 16h07 following a purchase from 17/01/2023

The order went all the way but after a phone call from my it did work out.

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Verified Buyer

Rating: 3 out of 5

Published on 03/02/2023 à 17h27 following a purchase from 16/01/2023

Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 02/02/2023 à 15h23 following a purchase from 19/01/2023

the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer

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Verifizierter Käufer

Rating: 3 out of 5

Published on 02/02/2023 à 15h09 following a purchase from 10/01/2023

Delivery time too long

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Geverifieerde Koper

Rating: 3 out of 5

Published on 02/02/2023 à 08h37 following a purchase from 20/12/2022

had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA

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Comprador Verificado

Rating: 3 out of 5

Published on 30/01/2023 à 07h10 following a purchase from 10/01/2023

The product is very good and the service too, but the delivery time is too long.

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Verified Buyer

Rating: 3 out of 5

Published on 29/01/2023 à 17h48 following a purchase from 20/01/2023

Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 29/01/2023 à 12h34 following a purchase from 30/12/2022

had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times

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Acquirente Verificato

Rating: 3 out of 5

Published on 26/01/2023 à 11h17 following a purchase from 23/12/2022

I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/01/2023 à 19h19 following a purchase from 19/01/2023

the glue proved unusable, apparently due to low-temperature exposure on delivery

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Comprador Verificado

Rating: 3 out of 5

Published on 24/01/2023 à 17h50 following a purchase from 13/01/2023

Delivery times are too long.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 23/01/2023 à 16h44 following a purchase from 15/12/2022

All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/01/2023 à 10h48 following a purchase from 16/01/2023

My last delivery did not correspond to my order.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/01/2023 à 16h24 following a purchase from 04/01/2023

Unfortunately, the delivery time was a bit long and 2 paints were unusable,

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Comprador Verificado

Rating: 3 out of 5

Published on 22/01/2023 à 13h56 following a purchase from 27/12/2022

Almost a month of waiting seems too long to me.

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 22h42 following a purchase from 06/01/2023

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

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Verified Buyer

Rating: 3 out of 5

Published on 19/01/2023 à 20h38 following a purchase from 04/12/2022

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

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Comprador Verificado

Rating: 3 out of 5

Published on 19/01/2023 à 16h36 following a purchase from 29/12/2022

Late delivery

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Acquirente Verificato

Rating: 3 out of 5

Published on 18/01/2023 à 15h39 following a purchase from 09/01/2023

No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.

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Comprador Verificado

Rating: 3 out of 5

Published on 18/01/2023 à 14h34 following a purchase from 01/01/2023

It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 13/01/2023 à 09h21 following a purchase from 14/12/2022

Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/01/2023 à 18h57 following a purchase from 02/12/2022

As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/01/2023 à 14h18 following a purchase from 09/11/2022

I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 08/01/2023 à 17h14 following a purchase from 18/12/2022

Was very disappointed with the article.

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Acquirente Verificato

Rating: 3 out of 5

Published on 07/01/2023 à 15h41 following a purchase from 04/12/2022

Purchasing the products is very easy. I was not comfortable with the package tracking service.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 06/01/2023 à 22h27 following a purchase from 15/12/2022

Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/01/2023 à 07h48 following a purchase from 01/12/2022

It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/01/2023 à 22h07 following a purchase from 27/11/2022

Long delivery times

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/01/2023 à 15h07 following a purchase from 08/12/2022

Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).

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Verified Buyer

Rating: 3 out of 5

Published on 02/01/2023 à 14h09 following a purchase from 29/11/2022

Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.