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Barbara S.

Published on 05/01/2024 à 20h41 following a purchase from 08/12/2023

I never got a refund.
Very bad products, not matching the photos

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Solène F.

Published on 05/01/2024 à 18h03 following a purchase from 03/12/2023

The order I received did not correspond to the purchase I had made. Following my complaint, I never received a return.

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Kain D.

Published on 01/01/2024 à 09h55 following a purchase from 20/12/2023

Not once received a complete order and certainly not within 2 weeks as indicated, make it 2 months. Don't fall for it you can just whistle for your stuff or money! If you don't go after it yourself mail.

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Patrick M.

Published on 01/01/2024 à 07h10 following a purchase from 13/12/2023

I did not receive the item I ordered. Poor customer service.

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Josep Vicent G.

Published on 31/12/2023 à 20h01 following a purchase from 12/12/2023

I asked them to cancel the order before it was shipped and they would not cancel it claiming it was already shipped. Two days later I got a notification that the order had just shipped. I did not send it back because of the high shipping costs.

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Kelly P.

Published on 28/12/2023 à 18h43 following a purchase from 04/12/2023

Order shipped 1 1/2 weeks later, and after having to threaten to file a dispute with PayPal. Order received with the wrong paint color. It was for a birthday, so not only did I not get it on time, I also got the wrong color. Unpleasant greeting and open paypal dispute, they're getting away with it, but I paid for a product I didn't order and ended up giving a gift without being able to paint the figurines. This is obviously a recurring problem with the site, and I should have checked the reviews first. I would never recommend this site, nor would I recommend it to you.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Laurence G.

Published on 26/12/2023 à 09h44 following a purchase from 12/12/2023

You still can't figure out that I've picked up my package!

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Gilles L.

Published on 24/12/2023 à 19h09 following a purchase from 20/12/2023

One brush (N°1) arrived broken. Poor packaging. Very disappointed.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Cindy L.

Published on 23/12/2023 à 18h35 following a purchase from 08/12/2023

I placed an order that never arrived but was debited from my account. I had to call back several times to finally be told clearly that there had been a bug with my order and that I should place it again immediately! And of course with a commercial gesture! I finally received my order more than 1 month later, but of course I didn't even get an apology or a commercial gesture, even though they had told me on the phone!
In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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laurent B.

Published on 22/12/2023 à 15h08 following a purchase from 03/12/2023

received only 2 out of 3 articles, and not the most important ones

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Eduard C.

Published on 20/12/2023 à 10h15 following a purchase from 11/12/2023

I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.

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Ireneusz G.

Published on 19/12/2023 à 17h23 following a purchase from 05/12/2023

the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted

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'Pascale' D.

Published on 18/12/2023 à 13h56 following a purchase from 29/11/2023

Order placed on November 29 and still not shipped. No reply to my email request for information about the availability of my products and impossible to contact them by phone. In short, I probably won't get my order for Christmas... even though it's paid for. I don't recommend this seller.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Manfred P.

Published on 17/12/2023 à 09h40 following a purchase from 11/11/2023

Delivery time stated as 1 week, in the end it was 6 weeks. Put off again and again, no response to inquiries. Not again.
At least the order has now arrived - lucky me...

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Jan R.

Published on 16/12/2023 à 22h34 following a purchase from 06/12/2023

I find that when I order something I get to hear signs that you have not completed that I did. I find that very annoying and it takes too long for me to get my order. I find that a pity of 1001 hobbies my point is a 5.

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Krzysztof Z.

Published on 16/12/2023 à 21h44 following a purchase from 20/11/2023

Package send 3 weeks after time promised in description. Box came incomplete - you forgot to put one item in. You then said you cant do refund for the one item that I didn't receive, so you need to send me it again. So here I am waiting, again. I won't buy here ever again unless I will be desperate to do so.

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Christophe S.

Published on 16/12/2023 à 19h04 following a purchase from 07/12/2023

Order error. Wrong site info. Wrong product info by phone. And no solution or commercial gesture proposed. For an order of almost 160e

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Kelly P.

Published on 16/12/2023 à 18h17 following a purchase from 25/11/2023

If I could put less than 1 star, I would... More than a week and a half to send my order and still I had to write to activate things by threatening to put a dispute paypal. I ordered for a birthday, result I have nothing more offer the day and receiving my order surprise paintings ordered did not match. Sav not only acted in bad faith, but was also unpleasant and told me they didn't know about it, although I have a screenshot proving otherwise... I will never recommend this site again and advise you to do the same. I should have consulted the reviews beforehand, as the problem is obviously recurrent.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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CHRISTOPHE L.

Published on 16/12/2023 à 13h08 following a purchase from 27/11/2023

Item arrived completely broken and unusable.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Frederic B.

Published on 09/12/2023 à 17h36 following a purchase from 17/11/2023

7 display cases for model cars ordered. Put in a cardboard box without any protection. Results: 3 out of 7 broken. Discussions in progress for reimbursement and I'm asked for photos again even though I had already sent them with my first email. On top of that I have to pay 22 CHF in customs fees. Really disappointing and more.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Fernando E.

Published on 02/12/2023 à 11h54 following a purchase from 08/11/2023

I requested an item in the 1/24 scale catalog and when I received it it was 1/32, I requested documentation for the return and the received was wrong, I paid the difference to purchase another item and they claimed me several times the payment that was already made, as they recognized in telephone conversation, I received although late that item but then they claimed me several times the payment of the first order that they sent me wrong. It is not to be minimally happy, it was a failure after another and it is a pity because they have items that interest me but with this experience I will look elsewhere.

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Patrick P.

Published on 27/11/2023 à 12h20 following a purchase from 01/11/2023

I placed two orders with you and both times I received a color name ordered instead of one ordered. So not too satisfied

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Jorge A.

Published on 24/11/2023 à 08h02 following a purchase from 30/10/2023

It took too long to arrive, I needed it for a fair and it arrived after it was over.

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Response from 1001hobbies Published on 29/12/2023

Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.

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Paul H.

Published on 21/11/2023 à 21h11 following a purchase from 07/10/2023

Contacting customer services via email weeks ago and still awaiting for youto come back to me. Charged twice

Response from 1001hobbies Published on 29/12/2023

Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/

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Joep J.

Published on 19/11/2023 à 20h01 following a purchase from 03/10/2023

Delivery was very slow, about three weeks.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.

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Nicolas L.

Published on 13/11/2023 à 21h42 following a purchase from 08/11/2023

Unfortunately, the photo was misleading, and I received the wrong product. I thought it was the old cultists that were on sale, and I got the new ones I already had. Perhaps the photo should be updated.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Eric C.

Published on 11/11/2023 à 16h46 following a purchase from 05/10/2023

I would never order from this store again. I never received my item and am still waiting for my money today!

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.

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Jean pierre R.

Published on 10/11/2023 à 20h12 following a purchase from 26/07/2023

I still haven't received my full order.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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chevron J.

Published on 10/11/2023 à 13h47 following a purchase from 05/10/2023

I don't recommend manipulative liars Just there to take your money nothing in stock half of the order never received but paid I have just opened a procedure against 1001 hobbies for fraudulent sale pass your way and buy from a real pro I wanted to try and well never again from them

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Thierry R.

Published on 09/11/2023 à 12h21 following a purchase from 12/10/2023

Product indicated as being available on the site, after validating my order and waiting several days, I was informed that the product was being restocked... I asked to cancel my order as the product would arrive too late, but I received no reply. In short, the product arrived after four weeks, my son's birthday had passed and everyone was disappointed. Not to mention the 10-euro fee I have to pay, which is not indicated in the item description. I'll never order from this site again!

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Alexander H.

Published on 08/11/2023 à 16h34 following a purchase from 29/09/2023

I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again

Response from 1001hobbies Published on 29/12/2023

Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service

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Delphine V.

Published on 08/11/2023 à 12h56 following a purchase from 29/08/2023

my order took over a month to arrive. Delivery time too long!

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Domenic B.

Published on 07/11/2023 à 22h10 following a purchase from 08/10/2023

Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.

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Response from 1001hobbies Published on 29/12/2023

Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.

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francesco P.

Published on 30/10/2023 à 20h28 following a purchase from 07/10/2023

I am still waiting to hear about the FIAT G50, which I have not received.

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Sandrine Z.

Published on 23/10/2023 à 15h02 following a purchase from 04/10/2023

I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.

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Response from 1001hobbies Published on 14/11/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Sutthiphong A.

Published on 22/10/2023 à 17h54 following a purchase from 18/09/2023

Not received

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Philippe T.

Published on 21/10/2023 à 17h26 following a purchase from 22/09/2023

Your description and void

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Response from 1001hobbies Published on 14/11/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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claudio B.

Published on 20/10/2023 à 06h30 following a purchase from 30/08/2023

I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.

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Christopher P.

Published on 19/10/2023 à 15h37 following a purchase from 04/10/2023

Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.

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Nina E.

Published on 10/10/2023 à 21h37 following a purchase from 19/09/2023

Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.

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Customer reviews of 1001hobbies

Summary of reviews

1 star review