Customer reviews of 1001hobbies

The only issue that I had was with the M4A3E8 Sherman Thunderbolt IV. Upon receiving it and opening the box I noticed that one complete Sprue (B Sprue) was missing.

Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.

I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.

I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.

Long waiting time for ordered items 3 months. Problem solving okay.

Nice site but delivery time a bit long. Product conforms.

I didn't place an order because your website has become a gas factory and we don't understand a thing, at least not me personally.

long overdue

I didn't like that the order I placed was supposed to arrive in 2-4 days and it took 10. Because I bought it for a specific date and couldn't give it away in time. If it is a time of many orders and there will be delays, they should put it in.

Took along time from order to shipping! othewise ok

It would be a good idea to check the availability of your products before putting them up for sale, that would avoid the refunds I'm still waiting for. Best regards.

Long lead time

After many mails and much too late my order finally, received.Am actually used to different .

Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^

What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.

A few errors concerning delivery, the proposal of relay points on the site or the parcel is not accepted, moreover in the first parcel there were not all the items ordered, however the people we call in the event of problems are very attentive and are not dishonest.

When ordering it was not indicated that it would take time to arrive ...recu le 24 décembrez !!! That's hot for christmas presents. And when I e-mailed to find out why, I was told only that some items would take a long time to arrive ... without offering to send the ones that were in stock. The result was a lot of stress for me, which I wanted to avoid in the first place!

In the new site, it has become difficult to find static models of 1:43 scale cars

I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.

average

Delivery took quite a long time.

It fits but improve the timing for the Swiss

I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.

On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.

The package arrived damaged a bit too bad

hello, nothing to say about 1001 hobbies but about the carrier, the parcel was complete with several broken parts. these were thrown loose in the box, finally disappointed by this first shipment.

I put 3 stars because shipping costs are high otherwise good site

Order placed on December 1st for a product listed in stock. After 2 emails to the customer service department, I was told that delivery would be impossible for Christmas as I was being restocked. Parcel sent out and returned because wrong address given! Finally delivered on January 8.
The product ordered is nevertheless in order.

The website is very good, they have everything. The bad thing is the shipping times

Delivery too long

Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.

It is a pre-order ... and there the times given are very random .... otherwise once the product returned, everything goes well.

Got a lot of hassle with the order, emailed 5 times to find out when the expected order could be received. Too bad before that I was satisfied.

I have had problems with a slow delivery that has taken weeks to complete. Also, items are not showing as out of stock on the website.

Lots of choice but long waiting times/delivery times

following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else

Shipping takes too long

It's a shame the paints aren't included.

Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?

Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.