Customer reviews of 1001hobbies

I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....

Rather long delivery time of 11 days. Received several emails in French.

The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.

Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.

Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.

Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.

Delivery took a little, long 2 weeks

Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.

Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz

The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....

The order took a very long time to arrive, arrived too late for parcel night unfortunately.

the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely

We're going to place a new order... being patient...

Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.

Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.

Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.

Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.

Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.

Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however

Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/

You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.

Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.

Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !

The time was a little long between the order and delivery, almost 3 weeks. Best regards.

Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.

Incorrect order reception

Actually I am still waiting for my order from over a month ago, how much longer do I have to wait ??

Only 3 stars because the delivery took a little too long for my liking (and I didn't hear from 1001hobbies during that time) and although the cardboard packaging was undamaged, the box containing the model was damaged, but fortunately the contents were unharmed.

I placed an order on the 8th November, and one on the 9th November. One arrived quite quickly the other took over a fortnight to arrive

I am very satisfied with the service but not at all with the delivery time (25 days!).

the parcel was what I expected but the restocking took a long time

delivery leaves something to be desired

Following an order placed on 18/10, I have only received part of my order and I am still waiting for the other part on 22/11. On the other hand, the full amount of the order was debited from my account on 19/10. No information until I contacted them by phone.

All products are very nice. Only thing is the HB-AO06167 is showing as die cast on the website. This is actually a model kit :-( Also, when I sent an email to inquire about the scale of the item HB-AO06167, I never received a response back.

Failure to meet delivery date

dommage il pourrait avoir une notice traduite en francais

On the product itself, it's OK, except that it was a return from a customer, so it's not new! It's OK, so we'll pass.... On the other hand, the advert to sell it stipulated, promo!! Free shipping, but in reality I had to pay €20 more..... And that's not glop !!!

Product was good, price was good. Delay in shipping ( due to current circumstances) ok, the bad part is the tracking process and there is no good contact customer service.

Generally ok but received an unexpected delivery cost of £68:51 which was not mentioned when i ordered. Also, USP demanded payment before handing over parcel, but they wouldn't accept a cheque (still legal tender) i don't do online banking and so had to find cash. pretty annoyed by both extra cost and UPS.

Finally delivered yesterday (long delay due to UPS and the broker in the UK messing about AFTER it had cleared customs. 1001 hobbies had already CHARGED me to use PayPal! Never had that before, from any supplier anywhere!! Then, on top of the VAT charged in France, I also got a massive import charge. So my order ended up being over £500+. I have to assume/hope the item will be 100% OK…not opened as it is a Christmas present. I don’t know if I could have ordered this anywhere else…but if I could have I would. Will never buy again from a seller that uses UPS, they let you down BADLY, so the whole experience was a bad one. Have never had so much messing about, and I ship from all over the world.