English 
G
Rating: 3 out of 5
delivery rather late (more than a week), order itself also somewhat disappointed
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Out of date, wrong order, excessive price!
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G
Rating: 3 out of 5
Expensive shipping costs nr Netherlands
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A
Rating: 3 out of 5
Fine, but I made two orders a day apart, and the sum of the two gave me free delivery.... One was sent to my address and the other by mondial relais , with both delivery charges.... Go figure. Too bad.
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A
Rating: 3 out of 5
Hello, I had ordered the DS 19 for the 60 years of citroen, included in the box the convertible ref: 80795. In your quote it is still there and you have sent the ref;1000567950 hardtop, too bad I want the convertible.
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C
Rating: 3 out of 5
The products were as ordered, but it took a week to arrive, one package came perfect and the other completely dented.
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V
Rating: 3 out of 5
Used your website I clearly selected the item I desired but unfortunately there is a mistake with the website so very disappointed this has happened. I also think the website should have a language selection I like France but too much French language on website. More language friendly please!!!
A
Rating: 3 out of 5
Shipping and timing are good, but i find some products completely overpriced!....having chosen an item at the time on the market "out-of stock" I paid, in my opinion, dearly for the exclusivity.....Naturally all with my own knowledge.
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C
Rating: 3 out of 5
I bought a model for more than 60€ and it leaves something to be desired for the price it cost. I paid 6€ for shipping and about 3€ for it to come gift wrapped, and it took longer than estimated (when at the time of purchase no one warned about it or put it on the website, then already put it in the item description), and the wrapping was a crappy wrapping paper with nothing else.
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A
Rating: 3 out of 5
very badly precut figurine.quite disappointed this time
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A
Rating: 3 out of 5
I took the gift wrap option because I'm not the best at making them, but honestly I would have done better!
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A
Rating: 3 out of 5
note on your site when items are not available immediately
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A
Rating: 3 out of 5
I had to wait far too long (almost a month) for my order to be dispatched, even though the product was supposed to be in stock (marked as available)... What's more, the prices weren't very competitive. The main advantage of this site is the wide range of products on offer, which you can't necessarily find elsewhere.
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A
Rating: 3 out of 5
I ordered two pots of model paint, one of which was fine, but the other contained paint with a strange texture that was impossible to mix, resulting in a lumpy, non-flowing mass that could not be used.
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A
Rating: 3 out of 5
navigation difficult and not intuitive, everything else ok!
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A
Rating: 3 out of 5
Long waiting period and truck smaller than expected.
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C
Rating: 3 out of 5
I think it is a good place to buy, my first experience has had some problems but I think they were exceptional and quickly solved when I reported the problem.
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A
Rating: 3 out of 5
Unfortunately very late delivery , after calling customer service they tell me they had not been restocked and could not ship it to me on time . Ok however at least they could have warned with an email about the delay . When they sent it to me it arrived quickly , I hope it does not happen to others .
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Response from 1001hobbies
Hello, Thank you for your email. We apologize for this incident and sorry for the delay. Some products are in stock at our supplier, but unfortunately the destocking time is longer than usual.
Sincerely, Laure
Sincerely, Laure
V
Rating: 3 out of 5
I didn’t receive an order confirmation email and had to chase for it. Products did arrive but there was an error with it. Asked for a refund and it was one. I would use them again bearing in mind these issues.0
A
Rating: 3 out of 5
Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS
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G
Rating: 3 out of 5
Delivery took too long, search engine does not work well
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V
Rating: 3 out of 5
Very mixed in this review. Ordered 4 items:
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
A
Rating: 3 out of 5
I was a little disappointed with the quality of the models. The parts are smaller than I expected and some don't fit together well. 2 out of 3 paints were dry. I had to add a little water to try and make them usable, but it wasn't very good. I think it's expensive for what it is.
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A
Rating: 3 out of 5
The site is very comprehensive, with lots of references.
Easy navigation.
Only drawback: delivery times are a little long.
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Easy navigation.
Only drawback: delivery times are a little long.
A
Rating: 3 out of 5
no worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
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A
Rating: 3 out of 5
I've had no news for two weeks and I've had a piece that isn't from !!!!
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A
Rating: 3 out of 5
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
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V
Rating: 3 out of 5
Navigation on the page and when searching for an article is confusing.
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A
Rating: 3 out of 5
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
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On the other hand, the model (fortunately) was in good condition.
V
Rating: 3 out of 5
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
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V
Rating: 3 out of 5
Again with manufacturing defects! Rework required.
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V
Rating: 3 out of 5
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
V
Rating: 3 out of 5
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
A
Rating: 3 out of 5
Long delay, but on the other hand the person on the phone was very kind.
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A
Rating: 3 out of 5
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
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G
Rating: 3 out of 5
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
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A
Rating: 3 out of 5
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
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G
Rating: 3 out of 5
The website is not always clear on the scale of the product.
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G
Rating: 3 out of 5
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
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A
Rating: 3 out of 5
Good overall
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