Customer reviews of 1001hobbies

First of all, contrary to what I had read, this company is not a scam. I had placed a large order and everything was delivered. The only problem is that they are restructuring and response times are longer due to a telephone standard being completely reorganized. But if you contact by email, you get responses and proper follow-up. They exchanged a box for me that the producer was taking an infinite time to provide. I give 4 stars for the absent telephone standard for now.

Package shipped quickly, correct price. However, I bought paint (4 Humbrol oil and 1 Humbrol water it seems.) And the last one was slightly dry. Otherwise, nothing to complain about (4.5/5) I would say.

Already has taken a month, and order hasn't even been shipped.

Almost everything was ok. Except for the fact that an entire month elapsed between asking and receiving

Package shipped on time and arrived regularly.

The models are perfectly finished with very high quality. The problem is that the site shows models that I ordered which are delivered as a construction kit instead of assembled. That is something completely different.

Superb product !!!!!

The package arrived quickly, well packaged, no damage. But I am taking away one star because I had to send a message to remind the site that I had ordered something (almost 3 months since the order was placed).

I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!

Avoid saying it's in stock when it's not, otherwise great

The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.

The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.

Wrong model delivered. Just email contact and still heard nothing.

Hello, I totally appreciated my order and the service provided

Order in accordance with what was requested, the material arrived well preserved

Very good goods, thank you.

Despite a small issue with package tracking at the start, nothing to say for the rest

I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.

Broken brush I sent you an email with a photo

Delivery time not respected at all. I had to change my schedule.

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

Everything was neatly packed in the package, just not on the proposed delivery date, 1 week later. But with that offer and prices, that is not a problem at all.

The kit I purchased is good but incomplete, that is, they only provide 3 of the necessary paints for assembly, but it does not take away from the way 1001 hobbies serves the customer, which is impeccable.

I am happy with the service and products.

A very good company, packages sometimes take a bit longer but I don't mind as long as I receive them

Excellent product model boats and other items and well received the products I am satisfied with 100 Hobbies

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

I did not know 1001 hobbies. I bought on this site because the product I wanted was difficult to find in much more well-known places. The price seemed reasonable enough, the package arrived in a few days and in good condition. I would say it went quite well.

Satisfied with my order and its tracking

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

Shipping was excellent. I'm a little disappointed the product box was opened and in poor condition. What I purchased was rare and an old production however, so that is a tradeoff.

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.

I paid extra for a better shipping box. Very disappointing when it is only wrapped in plastic. The box of the product arrived damaged. Fortunately, the contents are okay.

Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.

Product is good. The delivery was a disappointment

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!