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P
Rating: 2 out of 5
Delivery takes a lot of time.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
2 star reviews
Reset filtersI
Rating: 2 out of 5
THEY SENT ME A SIMILAR PRODUCT BUT IT WAS NOT THE ONE I BOUGHT.
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D
Rating: 2 out of 5
the box arrived damaged ...a rigid envelope would have avoided this! too bad I wanted to give it for Christmas but now it feels like it was used
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M
Rating: 2 out of 5
The selection is nice, but I was delivered the wrong item and no one is responding to my inquiry about it. Am I just supposed to be stuck with it? That can't be right.
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D
Rating: 2 out of 5
Hello, as this is a gift, I would have appreciated not receiving crushed boxes! The packaging cardboard being of poor quality (too thin and the padding insufficient), this explains that...
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L
Rating: 2 out of 5
Delivery times too long. Does not handle comments by email. Impossible to reach by phone.
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F
Rating: 2 out of 5
Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.
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E
Rating: 2 out of 5
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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C
Rating: 2 out of 5
The received product was defective and I have been waiting since November 27 for a response from customer service.
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C
Rating: 2 out of 5
The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.
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B
Rating: 2 out of 5
Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John
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S
Rating: 2 out of 5
Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.
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M
Rating: 2 out of 5
Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later
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M
Rating: 2 out of 5
The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.
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W
Rating: 2 out of 5
It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.
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T
Rating: 2 out of 5
1 week of delay is really too long
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A
Rating: 2 out of 5
Failure to respect the announced delivery time upon receipt of the order...
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A
Rating: 2 out of 5
1 month for delivery is way too long
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A
Rating: 2 out of 5
I did not receive the correct ordered reference. And I have no feedback from customer service at the moment
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J
Rating: 2 out of 5
Delivery date was a lot later than advertised. On the delivery date there was only a message that the package was damaged. A few days later a message that delivery date was cancelled or changed by me (though I did not do that). Eventually package arrived. I had to look up the changes myself, I did not get updates. Also I did not get any replies on my mails to customer service.
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D
Rating: 2 out of 5
It arrived after 20 days, late compared to when I needed it.
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A
Rating: 2 out of 5
Two stars because the price remains the most interesting I could find... However, out of 4 products, only 3 were received and no information on the missing product... despite follow-up emails, no response... I will initiate a refund procedure via PayPal, no doubt I will hear back quickly.
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C
Rating: 2 out of 5
Hello Rather disappointed, missing items refund in the form of a voucher which does not interest me. Package cobbled together from a not-so-great cardboard, also poorly protected the products were placed and they were moving around in the box.
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F
Rating: 2 out of 5
The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.
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J
Rating: 2 out of 5
Delivery too long
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G
Rating: 2 out of 5
Too long delays between order and receipt
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G
Rating: 2 out of 5
Package received with a release date pushed back by 6 weeks without notification and no response from customer service
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D
Rating: 2 out of 5
3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards
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P
Rating: 2 out of 5
Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards
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M
Rating: 2 out of 5
Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.
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J
Rating: 2 out of 5
I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.
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T
Rating: 2 out of 5
I thought I was ordering a model but I only received some elements for this model (poorly explained).
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M
Rating: 2 out of 5
Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.
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O
Rating: 2 out of 5
Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....
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F
Rating: 2 out of 5
I received my package which was open, via the Carrefour relay point even though I had requested another relay point.
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A
Rating: 2 out of 5
I am still waiting for the refund for my other pre-order for info.....
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R
Rating: 2 out of 5
Delay in delivery
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P
Rating: 2 out of 5
delay in delivery
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A
Rating: 2 out of 5
The order arrived very late and defective (it was missing a base for the model of the plane sent
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P
Rating: 2 out of 5
Cancellations are almost never possible and orders take forever to be shipped.
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