Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/03/2022 à 21h31 following a purchase from 14/02/2022

Too small and not at all practical to assemble

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Verified Buyer

Rating: 1 out of 5

Published on 09/03/2022 à 14h22 following a purchase from 26/02/2022

So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

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Comprador Verificado

Rating: 1 out of 5

Published on 09/03/2022 à 13h00 following a purchase from 28/01/2022

Lousy experience. Despite repeated requests to stop sending me Spam from your company, they continue to do so.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 09/03/2022 à 10h18 following a purchase from 18/01/2022

Wrong product delivered after 4 weeks delivery time

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/03/2022 à 20h14 following a purchase from 20/01/2022

What a lack of professionalism! After returning a product, the site clearly shows that the refund request has been taken into account, but it's now been over a month that, despite several reminders, I haven't seen a thing... My future purchases on this site are compromised, too bad!

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Verifizierter Käufer

Rating: 1 out of 5

Published on 08/03/2022 à 14h19 following a purchase from 25/02/2022

Never again

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Acheteur Vérifié

Rating: 1 out of 5

Published on 02/03/2022 à 21h12 following a purchase from 15/02/2022

nil! delivery, customer service ... nil!

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Comprador Verificado

Rating: 1 out of 5

Published on 02/03/2022 à 16h35 following a purchase from 17/02/2022

The TAMIYA X50 color on your website does not correspond to reality. I wanted a light blue color and what I got is a dark blue color. I consider myself deceived because if I had known this I would have ordered a lighter color.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 28/02/2022 à 15h10 following a purchase from 11/02/2022

Order spent almost 2 weeks in "processing" and then delivery was also delayed.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 26/02/2022 à 18h55 following a purchase from 20/01/2022

Defective product delivered late...

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/02/2022 à 21h16 following a purchase from 31/01/2022

More than unpleasant experience. We are literally taken for fools by the people in charge (who, by the way, lie to us in their rare communication emails).

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Comprador Verificado

Rating: 1 out of 5

Published on 24/02/2022 à 16h50 following a purchase from 28/01/2022

Despite requesting that they stop sending me messages on a daily basis, they continue to do so. They don't care about the consumer protection law.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/02/2022 à 11h29 following a purchase from 16/02/2022

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

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Verified Buyer

Rating: 1 out of 5

Published on 22/02/2022 à 21h44 following a purchase from 18/01/2022

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

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Acquirente Verificato

Rating: 1 out of 5

Published on 22/02/2022 à 20h03 following a purchase from 09/02/2022

I did not receive the item--how could I express myself with a 5-star opinion?

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/02/2022 à 02h24 following a purchase from 30/01/2022

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

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Comprador Verificado

Rating: 1 out of 5

Published on 20/02/2022 à 20h15 following a purchase from 20/01/2022

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/02/2022 à 17h46 following a purchase from 01/02/2022

Extremely complicated communication Very clumsy and poorly organized salesperson.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/02/2022 à 17h44 following a purchase from 10/02/2022

Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.

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Acquirente Verificato

Rating: 1 out of 5

Published on 20/02/2022 à 16h30 following a purchase from 14/12/2021

AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.

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Acquirente Verificato

Rating: 1 out of 5

Published on 19/02/2022 à 17h28 following a purchase from 19/01/2022

almost a month to get the goods, unacceptable

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Verified Buyer

Rating: 1 out of 5

Published on 19/02/2022 à 00h45 following a purchase from 23/01/2022

The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/02/2022 à 21h52 following a purchase from 03/02/2022

delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/02/2022 à 19h16 following a purchase from 11/02/2022

The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!

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Acquirente Verificato

Rating: 1 out of 5

Published on 18/02/2022 à 12h44 following a purchase from 16/01/2022

Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 17/02/2022 à 16h37 following a purchase from 09/02/2022

Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!

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Response from 1001hobbies Published on 22/02/2022

Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/02/2022 à 13h22 following a purchase from 05/02/2022

Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 14/02/2022 à 13h51 following a purchase from 10/12/2021

Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/02/2022 à 12h08 following a purchase from 09/02/2022

Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/02/2022 à 11h50 following a purchase from 15/01/2022

I did not receive the product!

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Comprador Verificado

Rating: 1 out of 5

Published on 14/02/2022 à 07h08 following a purchase from 31/12/2021

After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 12/02/2022 à 17h12 following a purchase from 30/01/2022

Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/02/2022 à 12h42 following a purchase from 09/02/2022

More than a month to receive my order. Site to avoid

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/02/2022 à 13h56 following a purchase from 03/02/2022

Completely absent customer service, random stock management.
Very bad experience

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/02/2022 à 09h16 following a purchase from 17/01/2022

A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/02/2022 à 12h09 following a purchase from 27/01/2022

I ordered a model as a gift, then you forced me to buy paint and accessories. And finally you don't have the model in stock and tell me 10 days after the purchase. I'm very disappointed and feel ripped off. I'd like a refund because you won't honour the order. What's more, you can't be contacted and that's infuriating!

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Verified Buyer

Rating: 1 out of 5

Published on 10/02/2022 à 05h26 following a purchase from 25/01/2022

I received wrong part sent pictures of my purchase still haven’t heard back

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Geverifieerde Koper

Rating: 1 out of 5

Published on 08/02/2022 à 14h57 following a purchase from 17/01/2022

It is a portal site, i.e. the supplier is not Dutch. It took 2 months for it to be shipped. Once it arrived it turns out not to be the product I thought I ordered. This can be traced to the poor description of articles.

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Bruno A.

Rating: 1 out of 5

Published on 07/02/2022 à 08h24 following a purchase from 25/01/2022

Received my order, correct container, but incorrect contents (Bristol Britannia model in the box of a Constellation C121). No response to my contact requests, not even an acknowledgement of receipt.

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LAURENCE T.

Rating: 1 out of 5

Published on 06/02/2022 à 21h45 following a purchase from 30/01/2022

They totally ignored my message to them on their contact page, will not use them again,