Customer reviews of 1001hobbies

Very long delivery for a fast delivery more than 2 weeks to be delivered

Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.

I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended

I never received anything there is no response to the mail. Very bad

Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!

I have not received it since January 19, 3022

I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.

I have written to you numerous times to dehydrate the order, but you have not read and responded to my emails. The phone number does not work and neither does the text messages.

I ordered on December 22, 2021 and to date I have received nothing. Today is February 2, 2022. If you can't deliver, I'd like my money back as soon as possible.

I will not buy again, merchandise arrives from france with biblical time 13 gg for goods in stock.another order missing a color to be found who knows when and if it will arrive.they refuse to take charge of the right of withdrawal moreover for just cause, they do not respond to emails they lie about the goods in stock, with me they lost a lot of money they are bad.

Item unavailable after 2 months and future availability unknown. As a result, I was offered a voucher and not a refund. Totally unacceptable.

Order placed on 5/01/2022, still not shipped even though all products were available in stock with immediate shipment.

Order not received in full, still waiting for balance to be paid

I ordered on 3.9 and nothing has arrived so far and my email has not been answered for 1 month 1001hobbies has cheated me of 65 euros 1001hobbies is a French site and not a German one I can no longer get my money because I have transferred it I have been very stupid, you are just not and definitely do not order anything here

I did not get my order nor did I get a refund

PD I MAKED AN ORDER A MONTH AGO AND I STILL HAVE NOT RECEIVED IT, PLUS ASK FOR AN EXPLANATION, WRITE TO THE CONTACT, AND STILL HAVE NOT REPLYED TRUFFLE? BO I WILL FIND OUT

3 months after my order, I'm still waiting for my parcel with no reply or explanation !!!!

Stock item ready for immediate shipment took 1.5 weeks. Packaging of the model was torn and taped. From the manufacturer it comes normally shrink-wrapped.

Six days from the order to send the order, total 18 days to receive. two items one of them wrong and the solution they give is that the customer send the wrong item and then they will send the correct one, this is how they treat customers. Never again with them.

I'm still waiting for my order, originally it was for Christmas when I ordered, there was one copy left when I validated my order everything was good and a few days later I'm told that there is a stock shortage ?????? I'm offered a credit note, but as it is certain that I will never recommend this site I refuse it.

I placed an order on 12/5 for a Christmas gift. Having received no status updates, I called the following week and left a voice mail. Having still received no response, I emailed on 12/22 and finally heard on 12/23 that my order was awaiting delivery, but instead I was going to be reimbursed (no other option was offered). I was in fact reimbursed on 1/16, but that was obviously of no use to me in purchasing the Christmas gift and I wound up having to find another hobby shop.

order placed on 04/11/21 with three items in stock after a week an email informs me that the product is in reorder so not in stock as indicated after a month without news I ask by mail where my order is answer product will not be restocked I am offered either a refund or a credit or take another product with a small discount which I do by looking that it is in stock product with a small discount, which I did, checking that it was in stock, I was told by e-mail that the order would be dispatched on December 23 at the beginning of January and with no news, I sent another e-mail to find out the answer: we're waiting for the supplier to deliver the product, so it wasn't in stock, and I was told that the order would be dispatched on January 17, on january 12 an e-mail from collisimo informs me that my parcel will be delivered on january 14 but not an e-mail from 1001 hobbies so two months to obtain an order no information for the customer and the products are not in stock as indicated and much more expensive than the competitors this is not serious as an indication it was my first order on this site but also the last Patrick

As I never received the order and they couldn't give me any tracking information, I'm stuck with the loss because I can't make an inquiry without this information. Very poor service!

I still haven't received my order.

Say items in stock but aren't. No reply that it's out of stock after waiting a month. Canceled my order and there saying 14 days for refund. Would not recommend

I placed an order in November for Christmas and I am still waiting for January 25, 2022.

now 4 weeks still ger. Order because 1 of the items was not available and probably never again they are waiting until next year or so after several times expressed via email that I want to cancel the order no response really a shitty company

They let me order a product that was out of stock then only offered store credit. Had to demand a refund.

Still nothing received and did pay..... Looks a bit like fraud.....

Items advertised as available at time of order and then out of stock. Do not keep informed. Not very responsive to emails. When the order finally arrived, one item was missing. I had to file a claim to get a reply telling me I would be reimbursed because the item was unavailable. If I hadn't complained, I wonder if I would have had a refund, which to this day hasn't happened! They were gifts for Christmas... I will never order from this site again.

I have NOT received my order yet and it has been a month since it was shipped, when will it arrive? I have sent emails asking for an explanation, replied despite this survey and no one has contacted me Can you give me an explanation Thank you.

Order never received

Not a very serious company.

No communication during order process, nobody returning emails whilst trying to contact customer services. Be careful of measurements for things on the site aswel as I bought the wife a purse after reading the measurements and it ended up been a good 3cm bigger than stated.

My set never arrived, I am now really disappointed in this store

Order made on 5/01 and still not received. The site does not respond to email or phone. This is my first order and certainly my last.

I ordered 11 jars of model paint, paid and received only 2 jars!!!
After trying to get in touch on the phone with the lines still busy, I sent an e-mail to which I hope to get an answer...

My shipment was lost and after 8 messages and 45 days they have informed me that they will refund my money.

Ordered early December, still nothing received

Order never received, no one answers emails or phone calls.