Customer reviews of 1001hobbies

Lack of clarity on delivery, takes way too long to know if order is approved....

I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.

Having to pay when you use PayPal is not good then you wait ages for the goods. I will only use you if I can't find the model else where..sorry I do expect a slightly better service .and service is very slow ....SORRY

Over a month to deliver and no reply to my reminder email!

On 04/27/2021 the order was placed and the payment was made. I picked up the package at the post office on 05/14/2021, after 18 days. It seems to me that this is quite a long delay for what most on-line orders take nowadays.

warning ! 25% tax to add if over £150.UK tax plus UPS fee.cost me £48.not fault of this company but worth knowing.will only order from UK from now on

Order placed 22/4/ 2021 , goods received 03/05/2021. too many 13 days to receive the goods,and then the tracking number I received it 4 days before I received the goods.

I put this note for the packing which leaves to be desired the cardboard of the model is completely crushed following transport another packing would have been better if not order received with all the products for the remainder ras

disappointed by this order . Contrary to what's written on the box, there are no detailed assembly instructions in French inside. What's more, I had to go and find the color references on the Net!

THEY ARE EXPENSIVE, ONE OF THE ITEMS I BOUGHT I HAVE SEEN LATER ON ANOTHER WEBSITE AT HALF THE PRICE THEY DO, SAME ITEM AND SAME BRAND, AND THEY ALSO HAVE TO IMPROVE THE LOGISTICS BECAUSE THE DELIVERY OF THE ORDER HAS TAKEN A LONG TIME, I HAD TO CLAIM IT AND THAT WAS WHEN THEY SENT IT TO ME. I AM NOT HAPPY WITH THEM, I WILL CERTAINLY NOT BUY FROM THEM AGAIN.

I find the shipping costs high for a delivery in a relay point, a competitor for a little cheaper delivers at home and then a shower of mail that I find useless.

Thought I ordered a wooden reel about a meter in diameter.
Apparently I misread the size. Bit of a shame

Order dated 24/03/2021 received on 29/04/2021-Italian mail is much more efficient, and anyway, having already finished the model, I no longer needed the requested goods

The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.

Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.

I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.

I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.

Products delivered in conformity and functional, but the times announced on the site are largely exceeded. Batteries ("in stock, delivery 5 to 7 days") ordered on 03/31 were delivered to me on 04/30. The mention "IN STOCK" and the recall of 2 French warehouses should be modified, since the products are stored in China!

Hello Extremely long delivery time: almost 3 weeks to slip 2 bottles of thinner into an envelope.
They need to review their logistics

Very good response to order

This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.

I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!

Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......

Quite disappointed with my order. I ordered a product that I had ordered before from 1001hobbies but what I received was different from the previous time. I recommended the correct product from a competitor's site, too bad.

At first I was afraid it was a fake website and I could whistle for my ordered stuff. I did not receive an order confirmation and the items remained in my store manager after payment. Important tip: pay with credit card then you are always insured. It is difficult to get in touch. I only received an email confirmation of my order after about 2 weeks. From then on everything went fine. I got a nice mail with track and trace and a message when the goods had arrived in the Netherlands. The goods are shipped from France so it takes a while before you receive it. My order looked neat and was shipped fine. Really important to pay by credit card because the bank withdraws your money the moment you don't receive the goods. Paying via iDeal at such a time means that you simply lose your money if your order does not arrive. It put my mind at ease. However, I will think twice before ordering here again given the lousy communication.

I received 1 hu118 mat + 1hu 186 mat + 1 gloss 15 + 1 hu 65 mat , instead of 2 hu118 mat and 2 hu 186 mat , see the mail I sent you on your mail . (Error on your part)

The reference of certain products is not in conformity with delivery of another product.

it wasn't clear if it was an airplane to glue together, but this was more like a legoding

Website is reasonable. Do not find everything easy to find. Only a lot of choice.

I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.

I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.

Because of the wrong first delivery (Australia) I only give a three.

In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.

the miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.

Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.

The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).

Delivery time too long

Slow

Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed

The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.