It took over 2 weeks until the figures in stock arrived.

Package sent on time as advertised on the website. However the packaging was too light, I had ordered 30 small pots of paint which were placed loose in a simple bubble envelope. I had also ordered a decal sheet which was placed unprotected in the middle of the pots, so it arrived crumpled. The free poster is crumpled too, and good to go.

Benpas glop! According to Colissimo you didn't pass on my full address - they only had 270 bd de Ste Marguerite 13009... it's the business address of the CHU Ste Marguerite but it was missing the precise place where I work... whereas on the 1st delivery everything went fine.... ??? Pavilon Solaris result => parcel supposedly delivered but I don't know where I called Colissimo ... they're going to try to contact the delivery man to find out where he dropped the parcel off at 6.30pm... what I do know is that the secretary's office was closed! I left at 9.15pm... without my parcel and on vacation for 4 weeks...not glop! Aff

Model ordered in black, arrived in burgundy ...........

I've been waiting for a refund for an order for over 20 days, no communication from 1001 maquettes, no reply to my email, seriousness is not 1001 maquette's strong point.

Enough over the handling and especially the wait of 2 weeks instead of one with a dhl supplement of 1999€ in order to receive normally quickly... Hoping not to be outdone by the new order

I was disappointed when I received my parcel because it was open due to the fact that the scotch tape had been put on incorrectly. Fortunately, it contained everything I needed.

the gift arrived 2 days late. On the other hand, the car circuit is very good and my grandson is happy. You just need to improve your delivery times

Having placed an order for Father's Day, I still haven't received the parcel, which has taken far too long to arrive, a week after I placed the order.

I ordered models on this site and received them fairly quickly. However, I ordered paints and other small items 10 days ago and I still haven't received my order, although it was debited from my bank account 2 days later. So I'm not satisfied with their

Hello very dissatisfied with after sales service I had a problem with varnish I sent 5 emails and no response no better with the phone unreachable sorry but I will no longer order from 1001 maquettes it is p

Fairly average service. Only take products that are in stock, otherwise you will be systematically billed for shipping costs if you accept shipment in several instalments.

Too bad. For substituting one paint for another without being informed. This is the second time. I won't comman

A little thought on the Éle prices

I don't know if 1001 maquettes is responsible but I have a big problem. I received an e-mail from mondial relai telling me that my order had been delivered to the relay point, so I went to pick it up but no luck, it wasn't there. I tried to contact Mondial Relai on Tuesday 9517 but they were out of order. I call again on 10517 and they're still out of order, so I haven't received my order and I'm not happy.

lecolis never arrived at the relay point

Incompetent with no possibility of solving a problem on the fly. Lack of information and interest.

4 to 6 days delivery ??? Delivered in 8 working days!

. Long delivery time......ordered on 03.04. on 10.04. came the shipping confirmation on 21.04. the ordered book is still not there.....the customer service is not available by phone.....hopefully the mail will be answered soon. ....maybe the book will arrive by the end of the month. Never give up...... Dietl....Stahnsdorf DE

Compared to other internet merchants, 1001 maquettes has its shortcomings and refunds for items not supplied are not prompt. So I only go to 1001 maquettes if I can't find it anywhere else. In addition to the slow shipping compared to the prices ordered from you and ordered from rue des maquettes on the same date, your packages usually arrive 45 days after your competitor with the same price.

I did not receive the Humbrol 34 white paint but some kind of unacceptable counterfeit!!!! 2 stars and I'm generous and not rewarded for the diligent customer I am

bsr deçu car j'ai commander en sachant que je pouvais être livré sous 24h l'anniversaire etait le samedi helas helas helas j'ai reçu le colis que ce matin d'ou ma decept

very long delivery times.

Apparently a serious site, but only 2 stars.... as order in progress still undelivered. (Delivery scheduled between 4 and 6 av

The model that I ordered in 1001maquetas I could find it in other web sites choose that one because they offered a. Service 2448 hours received the order. Service that by the way they are charging you for. I placed the order on Sunday March 26th and it arrived on Friday March 31st. They sent me an order confirmation email on Monday March 27th and I filed a claim on Wednesday. The model came perfectly and is not missing any parts or anything. For that part I am happy, for the other part I am not. So the next time I will try another site and I will evaluate the differences. Because if the model ordered on another site is going to arrive just as well and in less time... I'm not going to be happy.

Perfect experience and very good contact with the sales department until shipment: I have not yet received my package thank you for contacting me. 2 reminders from me with no response is unacceptable Thank you for your prompt response I am waiting for my package and I will amend my opinion if necessary.

So after a late delivery I am missing an item in the order. In the parcel there was no information about the missing product. I contacted them a first time after 15 days and still no answer from them. I've just contacted them again. To see for the s

waiting more than two weeks for a 150 gram parcel is too long

I ordered a Jeep Wrangler in Nov 16. First I was told that the product was out of stock, even though it was advertised as being in stock on the site. I then received a discount voucher equivalent to the amount of the purchase so that I could order it at a later date. When it was available again, I realized that the coupon was actually worth 0€... :-( After contacting the customer service department, the problem was solved, but I realized that the coupon didn't count towards the shipping costs, i.e. 7€ for a purchase of 22! Not finding it normal to have to pay postage a second time, I receive a second coupon valid for postage this time. I placed another order and received a free figurine. After making the payment, I realized that the figurine had in fact been billed to me! Totally discouraged, I finally accepted the slight surcharge. I finally received my Jeep in

I still have not received my order and I ordered it on 010317, I have not received any news of this or anything like that. I would just ask to be advised or send a mail of the day the package should ll.

since 21012017 I made an order today 06032017 I'm still waiting!!! um mail of February 15 informs me a delay due to a supplier error and that in three days I would be delivered several emails thereafter remained unanswered today a phone call from my incentive M.Guillaume apologizes again and tells me he had just relaunched the missing item at the supplier I have doubts about the seriousness of this site ... I will come on the continuation of this case. Ps the bank transfer of 81.86 € has been made

my order was made and paid for + 1 week and no news your telephone contact told me that it was perhaps a problem of provider of sending all without knowing anything of the follow-up !!!! for a 1st with you it is not engaging for the continuation .......

Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i

order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.

Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.

For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.

Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.

I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a

After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....

I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.