Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
the model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/02/2017
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
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Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2017
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2017
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2017
Ordered on 2612, received on 401. Mondial Relay presents the parcel at the shop a few minutes before opening time on a Saturday and decides to eat""later"" i.e. the following Wednesday! The site's return policy is a deterrent
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2016
Poor quality model arrived broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2016
Prices more expensive than on another site. Gift wrapping neither done nor to do...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2016
Lack of contact for the follow-up of my order after several calls company on leave ... strange for a company model my order n 94035 delivered in relay point ... not
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2016
When I placed my order, a figurine was supposedly offered, but I later realized that this figurine had been invoiced, despite a message sent to this effect. This figurine, which I had not ordered, was not removed, but was indeed invoiced.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/12/2016
If I hadn't paid via PayPal, I would probably still be waiting for my shipment. Order dated 06.12.2016. No response to my emails either. Only after contacting PayPal did I receive a response. The shipment (letter) was delivered on 22.12.2016.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 23/12/2016
After ten days since payment. I have not received my first order. This does not encourage me to continue shopping.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2016
Delivery time too long for basic items
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 11/12/2016
Even after the second request for a few articles, there has been no response to date. LNF is not a common abbreviation in model making... not even outside Germany! The descriptions of the articles are extremely poor. It would be important to me if I knew what I was buying... Describing a Microflyer as unequipped when probably only the transmitter is missing is extremely clumsy! Sorry, I am also used to German quality in the description...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2016
Order placed on 91116. After 3 weeks, your order is in progress. I send an email via the 1001 website. No reply. I phone a week later. I haven't received my email... Error""référenceme""... Why didn't you realize that the order was blocked? The parcel is delivered to the relay after a month... I haven't opened the box, it's for a gift but it's not much for 6.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
The model I ordered was exactly what I expected. However, the package was not sufficiently protected. The cardboard box arrived totally crushed and the model slightly damaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2016
Delivery times are often too long. Last order not yet received Salutati
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 29/11/2016
I received a delivery and the packaging, which was not damaged, contained only air. There is also no contact person at the company, you always have to address the company as 1001 modellbau. You have to pay in advance and then you only get air, the EU has come a long way in Europe, something that didn't exist 30 years ago. I can do without such a Europe. I paid over 30 EURO for air from France. Now I have received the same model in Germany with postage for 1495 euros. I will never order anything from abroad again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2016
After ordering products with a delay of 4 to 6 days I waited more than 12 days for delivery without excuse or commercial gesture Price not particularly advantageous sufficient behavior and impossible to phone I wait for a gesture but do not dream
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2016
Delivered incomplete, lacking nylonfixing root screws, oxidized metal parts, instructions? did you say instructions? And what's more, the fuselage is broken. Site contacted reacted within a day and returned the goods. A box
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/11/2016
The paints are out of date, they are all dry and unusable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2016
Very good model. The problem was that we had ordered in advance for a birthday and on the day the package had still not arrived. It arrived 5 days later than the initial deadline.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2016
I ordered 2 airplane models for 121 euros but when I received them they were small. I wasn't expecting that given the relatively low price.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 02/11/2016
Slow Delivery Overcharged Postage !! NOT delivered by DHL. but by normal postman.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2016
Slow Delivery Overcharged Postage ! NOT delivered by DHL. but by normal postman.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/11/2016
Order placed on 1610. Delivery estimated between 1710 and 2010 according to the site. Some of the items in my order were mentioned as having a 10 to 12 day lead time. Today is 111, a public holiday, but the 12 working days have passed and despite 2 reminders by e-mail, no response. No news of the order. Good choice of products but not serious about delivery times and customer information. And from reading the various reviews, I'm far from being a good customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2016
Hello I ordered a Jouef starter set on this site and now some parts are missing from the box. I contacted them and found young people who know absolutely nothing about model railroading. I don't think I'd recommend this site to anyone or that I'd order it myself.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/10/2016
I cannot evaluate because I have not received anything I have purchased.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2016
Delivery too long to wait
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 02/10/2016
Of the two orders I have placed on this site have been delayed at least one week longer than I had chosen with the shipping costs.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2016
Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 21/08/2016
Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/08/2016
Very long delivery time no response to emails (only after a few days)
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/07/2016
A Complaint Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any +++ whatsoever concerning this transaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2016
A Complaint Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any +++ whatsoever concerning this transaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/07/2016
Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.
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Response from 1001hobbies
Dear customer, Apparently there is a problem with DHL, we are currently investigating the issue. We will contact you again as soon as we have more information. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/07/2016
Where are my decals? It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.
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Response from 1001hobbies
Dear customer, You should have received your order by now. If there is any issue, please contact us directly at: [email protected] Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/07/2016
Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.
Response from 1001hobbies
Dear customer, Apparently there is a problem with DHL, we are currently investigating the issue. We will contact you again as soon as we have more information. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/07/2016
Where are my decals? It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.
Response from 1001hobbies
Dear customer, You should have received your order by now. If there is any issue, please contact us directly at: [email protected] Best regards, Customer service 1001modelkits
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