Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it
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Steve B.
Rating: 3 out of 5
following a purchase from 20/12/2025
Ok product, but terrible customer service :-( Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it :-(
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Lisa P.
Rating: 3 out of 5
following a purchase from 25/12/2025
Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier
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jean michel V.
Rating: 2 out of 5
following a purchase from 18/12/2025
paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders
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Steven N.
Rating: 3 out of 5
following a purchase from 24/10/2025
2 months of waiting but it's normal the product was rare
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NICOLA B.
Rating: 2 out of 5
following a purchase from 13/12/2025
The shipment is extremely delayed
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Cindy C.
Rating: 2 out of 5
following a purchase from 27/08/2025
Delay of 4 months to receive my order! No response on the phone, responses by email made by a bot! Honestly, I do not recommend at all
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Ana M.
Rating: 3 out of 5
following a purchase from 20/12/2025
I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th
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Anne B.
Rating: 3 out of 5
following a purchase from 21/12/2025
information
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Maria P.
Rating: 2 out of 5
following a purchase from 19/12/2025
The car comes with scratches as if it were not new. Disappointed by what it cost... I am not returning it because it is the child's gift and I won't receive another unit in time.
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Antonio D.
Rating: 3 out of 5
following a purchase from 05/12/2025
discreet
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Bertrand F.
Rating: 3 out of 5
following a purchase from 02/12/2025
Delivery becomes long
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Pascal D.
Rating: 3 out of 5
following a purchase from 23/11/2025
Promise of delivery deadline not met
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Conni K.
Rating: 2 out of 5
following a purchase from 14/12/2025
Delivery arrived a week later than stated on the website. During the Christmas season, this is a no-go.
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didier R.
Rating: 2 out of 5
following a purchase from 07/12/2025
Products available at the time of order, then, once paid, some products were no longer available. Not very customer-friendly...
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Almudena R.
Rating: 2 out of 5
following a purchase from 03/12/2025
The order took a long time.
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Fabio M.
Rating: 2 out of 5
following a purchase from 19/12/2025
The package was supposed to arrive on the 23rd, then today, and it still hasn't arrived
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amanda C.
Rating: 2 out of 5
following a purchase from 10/12/2025
The package has not arrived
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Philippe B.
Rating: 3 out of 5
following a purchase from 05/12/2025
You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)
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Vincent L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Cardboard packaging too fragile, 2 items broken
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MICHAEL D.
Rating: 2 out of 5
following a purchase from 30/11/2025
What was my surprise to find the same kit from another seller for almost 20€ less (I can accept a few euros, but here it's almost a 40% price difference) Not sure I will recommend anytime soon.
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Enrique T.
Rating: 3 out of 5
following a purchase from 19/11/2025
It takes a long time from Belgium to Spain.
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Stan B.
Rating: 2 out of 5
following a purchase from 28/11/2025
The article is way too expensive compared to other providers. Ridiculously high shipping costs. Long wait for the order and no response to questions about the status of the package.
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Patrick D.
Rating: 3 out of 5
following a purchase from 27/11/2025
There were missing pages in the assembly instructions regarding the Spitfire, Revell 1/32, I have already informed you about it, but no response from you?? .
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M R.
Rating: 2 out of 5
following a purchase from 10/12/2025
I can't see where my order is and when it will be delivered.
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Andre C.
Rating: 2 out of 5
following a purchase from 19/06/2025
After 8 months, I have not received my entire first order! My second order has not been taken into account! I am waiting for its cost, not evaluated, to this day !!!!! What to do????????
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Caroline B.
Rating: 2 out of 5
following a purchase from 07/12/2025
Order placed on 07/12 On 12/12 I receive a notice that the order has been shipped On 15/12 I receive an email saying that my order has not yet been shipped due to a delay in preparation On the site, marked as shipped on 12/12 Shipped? Not shipped? Not very serious all that
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Julio R.
Rating: 2 out of 5
following a purchase from 26/11/2025
The last order, one item is missing, I sent an email, I am waiting for a response, this is the second time this has happened to me
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Philippe G.
Rating: 2 out of 5
following a purchase from 29/11/2025
Delivery takes a lot of time.
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Isabel E.
Rating: 2 out of 5
following a purchase from 28/11/2025
THEY SENT ME A SIMILAR PRODUCT BUT IT WAS NOT THE ONE I BOUGHT.
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Dorothée D.
Rating: 2 out of 5
following a purchase from 05/12/2025
the box arrived damaged ...a rigid envelope would have avoided this! too bad I wanted to give it for Christmas but now it feels like it was used
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Michelle M.
Rating: 2 out of 5
following a purchase from 29/11/2025
The selection is nice, but I was delivered the wrong item and no one is responding to my inquiry about it. Am I just supposed to be stuck with it? That can't be right.
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David D.
Rating: 2 out of 5
following a purchase from 03/12/2025
Hello, as this is a gift, I would have appreciated not receiving crushed boxes! The packaging cardboard being of poor quality (too thin and the padding insufficient), this explains that...
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ludovic D.
Rating: 2 out of 5
following a purchase from 26/11/2025
Delivery times too long. Does not handle comments by email. Impossible to reach by phone.
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Frédéric M.
Rating: 2 out of 5
following a purchase from 05/10/2025
Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.
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Eric D.
Rating: 2 out of 5
following a purchase from 25/11/2025
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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Camille R.
Rating: 2 out of 5
following a purchase from 20/10/2025
The received product was defective and I have been waiting since November 27 for a response from customer service.
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Chiara F.
Rating: 2 out of 5
following a purchase from 17/11/2025
The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.
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Bernd J.
Rating: 2 out of 5
following a purchase from 24/10/2025
Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John
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Sebastiaan P.
Rating: 2 out of 5
following a purchase from 19/06/2025
Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.
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