Customer reviews of 1001hobbies

Very long delivery time, everything else ok.

Last order a bit long because of lack of a product but I was warned.

Product ok as described but eternal delivery...more than 20 days....

One of the best on line hobby stores I have ever used. Even with all that's going on today I Received my orders in a timely manner with NO issues. Keep up the good work.

It takes a long time for the merchandise you ordered to arrive. Otherwise fine

The order arrived in good condition but took a long time to arrive.

Hello The pluses: - plenty of choice - very friendly and responsive staff on the phone. The -: - you are expensive. - 4 orders and (very) long delivery times (despite materials in stock). I had to call back each time...COVID? Sincerely JC H

Almost a month to receive the order! I thought I was buying from a store in Madrid and in reality the shipment arrived from Paris. All correct and in perfect condition. But if you would let us know in advance we would appreciate it. Because this is not a ""slight delay"" due to the coronavirus. Let them give an approximate delivery date and if you are interested you go and buy and if not then not.

just the invoice where there's obviously more ink, so it's illegible

the deliveries went wellthe only thing I didn't appreciate was the invoicing for 3 shipments and I don't know what charges? even though I sent an e-mail telling you to group the 3 orders together precisely to avoid these shipments which, in my opinion, are excessive for shipping 80 kms from parisI apologize for being a little direct but you're asking for the truth to be told. best regards herve chauvet

Given the criticality of the moment that the whole world is experiencing I would say to disregard these evaluations waiting to make a judgment when things have settled down and everyone can work at their best Greetings Visconti

Although the parquet is in good condition we have a few small problems. The paint colors don't match. The glue is dry! Not a drop

Good product but chronopost delivery 20 euros received 10 days after ordering

long lead times and incomplete deliveries lack of reliable information from the customer

But who delivered it orderedou Not to the addressee Strange?

Hello. Even if it's not your fault, the delivery time was really short.

quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl

quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

Very disappointed with delivery time

Assembly instructions in English only

you don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.

Excellent communication and easy to order/ship overseas. Very pleased even during this pandemic w/all the restrictions in place my item arrived in a timely manner and in excellent condition! Thank you Definitely recommend!

Sending the M706 commando model in a simple bubble envelope meant that the box was crushed and therefore damaged. Fortunately, the model was not damaged.

This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.

I am going to give 3 stars for the following reasons: - In mid-April I placed an order on the website they have a great catalog of many models at affordable prices. - All good in regards to payment report invoice etc. Knowing the situation that the world is going through in general for the CoVid19 I was patient and knew that the shipment would take a little longer to arrive and more having selected the Eco option (although they charge you 10€ shipping but good). -Now comes the problem when I asked for shipping information they replied that the item was not in stock with what I was very surprised because it had been 2 weeks and they told me that now it was not in stock (which would violate their own terms of sale where it specifies that if there is no stock of a product they must notify you within 48 hours). -Well, seeing this setback I asked for a refund because if there is no stock the logical thing to do is to cancel the order. I did not receive a reply. - But to my surprise today I receive the shipment (in perfect condition) later than ever. As a conclusion I understand that we are going through a difficult situation for companies and transports but as a customer opinion I think that the communication between buyer and seller should be improved and above all improve the logistics, why do they tell me that it is not in stock and 5 days later I suddenly receive my order? They could have warned me about it and saved me the worry of not knowing if I would receive my product or the money in case of refund. PS: The 1350 scale model ship is very successful and I will be able to enjoy it.

bonjour 3 étoiles pour signaler quelques disfonctionnements. quelques erreurs de numérotation sur la notice. 2 paint pots out of 6 arrived unusable (se

My order was placed on March 25 and arrived today, May 4. Among other things, I had ordered an avro lancaster model and the pack with the 8 paints. None of the paints match the model. I'm still giving it three stars, as the site is generally very well rated and I'm aware of the difficulties associated with containment, but from a personal point of view I'm very disappointed.

It's been April 1 and I still haven't received anything.

Out of 12 pots ordered, 2 do not conform. I ordered a steel red and received a steel red pot with dark grey inside. The delivery time was very long, but in a complicated health period, no blame can be laid. Decu on the other hand of these errors for which I'll have to make a new order.

I ordered a TRX4 CHASSIS KIT on 23032020 with mode in 3 payments. The package is supposed to have been shipped on 11042020. To date? A (bleep). Sent several emails with always the same answer: ""will arrive shortly!"" I'll tell you what will arrive shortly na nice complaint complete with compensation!!! But for what (bleep) reason do you give availability if you do not have the goods in stock? Poiho paid an extra fee for shipping with tracking but the site (courier used by you) does not show me the location of the package having as message : the package will be delivered there shortly!!! Can you explain to me then why it is showing as SHIPPED? I give you maximum next week as time then starts the communication by legal way!!!!! PS: I can't give more than 3 stars sorry! The central problem was first securing the sale and then calmly sending the kit once they had it in stock! Unprofessional..... I recommend you to change supplier and courier.

It's now been 16 days since I placed an order for Colissimo delivery 10 days since the parcel was supposedly dispatched but on the post office website my parcel has still not been entrusted Dessus for a first order.... I'm waiting to see in.

In spite of the problems of sending parcels I have received them all (2 small items of paint) in view of the many people who also have problems try other sites and do not buy on this site. Update 23042020: Parcel received, nothing to say about postal delivery. Update 22042020: I FINALLY have the tracking of the post it is on the way. I add a star for that. Update 21042020: I had @lisalaposte on twitter the post office does not have the package in its system. the support answers me today. Support (1001maquettes) Apr 21, 19:04 CEST Hello Don't worry, your order has been shipped. However, due to a reduced number of staff and a heavier workload, Colissimo only processes parcels 3 days a week. Your parcel may not have been scanned when it was received by Colissimo. It will be traceable again at the next delivery stage. Please be assured that the entire 1001hobbies team is mobilized to deliver your order as quickly as possible. Our hearts go out to you! Sincerely The 1001hobbies team In short, I'm still waiting. Order placed on 13042020 on 2 items of tamiya paint order prepared during the day on 13042020 package shipped via colissimo on 15042020 I receive this email to give my opinion the package v""Your Colissimo will soon be entrusted to us! It is being prepared by your exp"" at 19042020 I don't have my parcel yet.

delivery times very lo

Extremely disappointed I made two orders for about 300euros. The orders were both scheduled between the 14th and the 15th. Today is the 20th and still

Customer service was not responsive and did not follow the instructions given at the time of c

It took a little while to ship...but with this situation it is normal.

a little disappointed with this model of châteautroprice for what it is

Top of glue bottle was not secured half of the contents where lost in transit.

One of the things I ordered does not correspond to the picture on the page: 49606 it was soldiers with mortars and mortar shells and in this box there is nothing like it.