Customer reviews of 1001hobbies

Plenty of choice and fast service

Hello, satisfied with the article ordered and the delivery.

Good site, follow-up assured.

Everything ok as per description! The only flaw is the shipping that despite however a hypothetical delivery is indicated would be useful you could use a more expedited service!

Good site nothing to say

The gift I got my eldest granddaughter arrived after Christmas but it was in perfect condition and my she was here when it arrived. I was pleased with my overall experience with 1001 Hobbies and would order from them again.

Satisfied but a shame not to receive a reply to an e-mail sent.

Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?

....

Matching products only one model is missing, replace immediately by another at my request.

On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.

I am happy with my order received quickly thank you 1001 hobbies

Fast delivery and always informed.

Models corresponding well to the request. Correct delivery time. I can recommend 1001 hobbies without any problems. One drawback, I had asked for gift wrapping, the 2 models were wrapped together, they were for different people and in addition, the gift wrapping arrived torn.

Arrived late, but at the turn of Christmas it fits. The rest all good.

Order delivered quickly to the relay point! But the nearest relay point is still 35 km away for me!

Perfect site

Very good buy.

Corresponds to what is presented on the site. Surprised when I received it that it was not in a cardboard box but in bubble wrap.

This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

Initially, I was very angry and frustrated with this company for the following reasons:
1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours.
2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so.
4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge.
It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

very satisfied

As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...

Difficult to find add-ons and alternatives

The product arrived well packaged and in a timely manner.

quick delivery

Great choose of models, in various scales and prices. Easy use of site, Is possible easly chose the right model.

One of the items arrived crushed, it's for Christmas we haven't opened it but already it's not pretty to offer, might as well buy second hand if the new arrives in bad condition.
The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.

As it was my first order from you, I can only rate it as good. They also responded well to my inquiry when I was unsure about the product. The only thing that could have been a criminal offense was the way the delivery service dropped off the shipment.

you can't choose your delivery address

I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.

Lots of choice

Good shipping OK

accuracy

Very long time between order and delivery. Missed my deadline date. Model looks ok.

Well

Delivery on time good order tracking product corresponds to my request and correct price and delivery grztuite

Easy navigation and wide selection. Good communication. Delay in sending the order but I was warned. Quick response to my emails. On the other hand, delivery by mondial relais sucks. In a bad relay point and too complicated to move it from one relay point to another ... Otherwise I wouldn't have received my order placed on November 23rd for Christmas. In short, I had to go out of my way.

Good responsiveness for ordering and delivery. Small downside, the references are more expensive than the competition. Satisfied nonetheless.

Excellent in all respects except timeliness, as 1001 is in France and I am in Northern California