Customer reviews of 1001hobbies

Very helpful staff 100% model dispatch and postal service. Thank you

Bonjourje regrette beaucoup d'avoir pris la peinture revell chez vous car les petits pots en carré c'est vraiment pas pratique a ouvrir je n'en reprendirai quelle idée de faire des formes comme ça désolé de ce compromis cordial

delivered later than planned

I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.

Ordered an item on Dec. 16 today Jan. 7 has still not arrived.

In my opinion, you should improve the info for non-professional customers who need support in choosing products

I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.

Great difficulty in meeting delivery deadlines

Fast and good service quality construction box mediocre

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you're going to say"" product delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better handle on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products, as the inevitably negative feedback will damage your image. What's the point? Very cordial

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you will re"" product in delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better grip on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products: the inevitably negative feedback hurts your image, so what's the point? Very cordial

Good condition but delivery time very l

I did not receive the promised poster because of the wait.

Slightly long delivery times

in one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.

Good quality product, price way above market... Delivery dates not respected

impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.

my order was well received with speed but the only drawback was a pile of dust on the packaging boxes I had the impression that it came out of an attic

A choice of products that met my expectations, but the site is more expensive than others for the same products.

I haven't ordered enough to judge the quality, although Tamya no longer has any proof to give. But as far as the shop is concerned, I'm still waiting for an answer to a question I asked two months ago12. And in terms of speed .... package ordered Friday evening It's Tuesday and I still don't have an order tracking system. If you're looking for

Delivery late and packaging damaged but product conforms.

Problems on the website. No list of delivery points but an error message. No possibility to cancel an out-of-stock product line because of a computer error message. You get the feeling that the site isn't finished or badly tested. On the other hand, after a phone call, the responsiveness was very good. I got the products on time

Actually the order went fine the delivery however did far too long almost 4 weeks after the package was delivered Should mi really be within two weeks

On your website promotion you write:"" Our new-generation logistics platform guarantees fast, secure shipping of your orders. This is inaccurate, because I'm on my fourth or fifth order, and I've had to wait much longer than the time indicated when I purchased online. One of these orders even took over a month to arrive. Only one of my orders arrived quickly. As far as I can see, I'm not the only one of your customers to complain about this problem, and you need to improve da

The products delivered correspond to the order. But the delivery was first indicated to me in a place where the parcel was not located... and three days later in a place where the parcel was not located.

Price a little higher than the competition. Website could be improved (search function) Long lead times and lack of information when receiving a return For the rest, nothing to complain about.

15 DAYS FOR 1 ORDER MUCH TOO LONG

long lead time between order and delivery

This is now the third model I have bought from you. Model 1 Le Gladiateur is missing the steering wheel. Model 2 Carthagenian Ship is missing the half moons of the mast tops Model 3 Gallon 1600 there is no thread for the shrouds. I would consider suspending the orders Best regards M.Dohnke from Spremberg

Very long delivery time order for 2810 still undelivered this 5

Some colors looked different and when I received them they were identical I'm disappointed Number 17

last order placed for paint and accessories on 101019 order received on 261019 at the relay point in the meantime no information from 1001 hobbies that my order would be late it was when I phoned that they started to tell me that some products were on another site NORMAL or NOT the least they could have done would have been to warn the customer and not wait for him to call. here's the reason why

Great selection of kits and accessories. Plus fast shipping too!

a 1st sending without problem (in 5 days=perfect) as for the 2nd it is another story (I placed order the 101019 and we are the 221019 it was necessary that I telephone 2 times to have news of my cde you will thus understand my disappointment (always not delivered). I hope to be able to receive my order this week by thanking you p

Quite complicated to find a reference

Very good selection at fair prices. However, delivery leaves something to be desired, with products advertised on the site as available when they have yet to be ordered.

I'm embarrassed because I feel obliged to give it a bad mark. However, I have nothing to reproach 1001 maquettes for, but rather the transport. Indeed, the package arrived extremely damaged (the model box is even torn). Fortunately, no part is missing and nothing seems broken or missing.

Product well packaged but service too long between order and delivery.

delivery problemand no contact in case of product shortage from you. Sincerely