Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
Response from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
No paint
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/04/2019
Excessive shipping charges. Not clear that the shipment is made from France and therefore with an additional fee of Euro 397 (which adds up to 1194 shipping) in an amount of 24 euros. As for the goods all perfect.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/04/2019
Well you found what you were looking for that is very good for me as a customer and good prices the downside is that you have to wait for my understanding a long time to receive orders but they arrive which is important. No hurry.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2019
not good very expensive delivery 24.48h????
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2019
Wide choice of products and easy selection. But shipping could be quicker (about 1 week).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2019
Very slow I placed the same day an order on a competitor site I had the product the surlende
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The delivery time was correct, but I had chosen a delivery by mondial relay ( 7€ ) and I finally received my parcel in my letter box in a simple envelope with no tracking .... I could have paid less m
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Nothing to say about my order placed on a Thursday and received by colissimo the following Monday. In general, I'd rather rate the 1001 Maquettes site: the advantage of this site is that it offers an absolutely plethoric catalog! Quite simply, are you looking for a particular model? A rare part? A special decal sheet... In short, there's a good chance you'll find it! The problem is that this advantage comes at a high price, which is why I only go to 1001 Maquettes as a last resort when I can't find what I'm looking for elsewhere. Su""classiques"" (like Airfix Revell Tamiya Academy etc...) the prices are well above the competition. On the other hand, navigation on the site is a bit messy, and among the abundance of references it's sometimes rather difficult to sort out. And when you're faced with a product from a Czech brand (for example) that's unknown to the general public, you feel a bit sick to your stomach before clicking""Add to Cart""...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
you do not keep your deadlines it is the case on my last two orders the last announced in 5 days the reality + 15
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
Delivery time too long price not very competitive even too expensive compared to the competition on the net.I think I will not remain a customer of 1001 maquettes. cldt G
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Order took a long time to prepare, about 1 week, but I didn't receive a message to let me know it was available at the poi
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2019
Delivery a bit slow Delivery a bit slow
Response from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2019
a lack of precise information on the articles e.g. the dimensions of the spark plug holder cylinder heads are not shown the bore diameters are not specified
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2019
Delivery a bit slow Delivery a bit slow
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Response from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2019
6 days for delivery is a bit long...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2019
Hello, I placed my first two orders. One arrived and the other was paid for but a message was sent to me AFTERwards telling me that there was no stock and that the supplier had to send you some ..... I have no idea how long it will take now ............C
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/03/2019
the material conforms the price the one agreed upon. Only negative note the delivery far beyond the agreed date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
High shipping costs for small quantities. Out of stock items not always announced at time of order validation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
I was a little disappointed with the time it took to receive my order. According to the website, everything was available, but it took nearly 3 weeks to receive my order. Usually it's much quicker. That's why
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 13/03/2019
Unfortunately almost three weeks delivery time! In addition, the order, which should not be folded, was sent in a padded envelope. Of course the letter carrier folded it and put it in the letterbox. ??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2019
Some products are accompanied on the quote with the mention""Reduced price from 2 copies purchased"". I did not have this advantage with my last order, even though I ordered two copies of the same product.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/03/2019
In the second order instead of sending it to the address you indicated I had to pick it up at the post office.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/03/2019
Inaccurate instructions and manufacturing. ALPHA Jet
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 08/03/2019
The products great the delivery absolutely lacking because the postal service in case of non-delivery notifies you 3 or 4 days later (assuming it is true ) that you have passed and you have to go to pick up the package either on Wednesday or Saturday in a narrow time slot.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/03/2019
Little news on delivery time and route of goods when shipped free of charge for purchases over 60 euros
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/03/2019
I placed two orders on the same day… I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike
Response from 1001hobbies
Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2019
I placed two orders on the same day... I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike
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Response from 1001hobbies
Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 27/02/2019
Long delivery time. Expensive shipping cost. Item arrived damaged.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 27/02/2019
At the time of purchase the delivery date was different from the date I received the product. It took 1 week longer than expected according to what it said on the day I placed the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Hello, thank you for classifying your models in a better way. For boats, no recent racing boats, for example. We're inundated with warships (use more filters).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
bonjour déçu commande passé le 0202 tout était en stock livraison prévue le 0902 arrivé le 1302. So 10 days for an order where everything was supposed to be there. Un pe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
good web store But review your partners zero delivery service ( mondial relais )
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
Bonjour je suis déçu par le délai pour une réception sous 48 heures !! un peu plus d'une semaine et tout cela sans prevenir raté pour un cadeau d'anniversaire mais conforme à mes at
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
4 days late delivery...not great!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
the parcel was not available at the time I was informed that it was available at the collection point
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/02/2019
Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.
Response from 1001hobbies
Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? [email protected] Thank you in advance for your help. Kind regards, Team 1001 Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.
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Response from 1001hobbies
Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? [email protected] Thank you in advance for your help. Kind regards, Team 1001 Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2019
Very high prices (sometimes double compared to other sites). Delivery times spread out (3 weeks). Doesn't necessarily offer more choice. An excellent system
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2019
delivery time of 7 days (a little too long) payment problems.... a higher direct debit was taken from my account I report it the same day I am told ok and I have to insist by 2 mails without answer and one last time by your online system to finally be reimbursed (time 1semain
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