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A
Rating: 2 out of 5
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
2 star reviews
Reset filtersH
Rating: 2 out of 5
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
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M
Rating: 2 out of 5
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
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Response from 1001hobbies
Hello, We apologize for the delay in processing your order. In fact, all the products in your order were in "available, shipped today" status, with the exception of the M5A1 with 4 figures, which was available but needed to be ordered from our supplier. The delay you noted therefore corresponds to the delivery time between our supplier and our logistics depot. We would also like to remind you that there are two concepts to take into account on our site: "Product available": means that the item is referenced on our site but must be ordered from our supplier. "Product available, dispatched today": means that the item is in stock in our logistics warehouse and can be dispatched within 3 days. We apologize for any confusion and remain at your disposal for any further information. Sincerely, 1001hobbies
R
Rating: 2 out of 5
Part of my order is missing
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Response from 1001hobbies
Hello, We regret this notice and apologize for this incident. We would like to inform you that we have encountered a stock problem concerning the reference: World War 2 German Sailor Figurines. As a result, your order has been dispatched without this product, and a refund is being processed for it. We would like to sincerely apologize for this situation and ask you to accept our most sincere apologies. Sincerely, 1001hobbies.
S
Rating: 2 out of 5
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
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D
Rating: 2 out of 5
The order was received. One month later
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F
Rating: 2 out of 5
Delivery dates not as specified. No information on enlargement or new delivery date.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
C
Rating: 2 out of 5
The delivery reached us two months after the announced date!
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
A
Rating: 2 out of 5
When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.
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V
Rating: 2 out of 5
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
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G
Rating: 2 out of 5
So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.
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T
Rating: 2 out of 5
No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.
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B
Rating: 2 out of 5
Very small plate does not correspond to the description Disappointed
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Response from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
D
Rating: 2 out of 5
Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.
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Response from 1001hobbies
Hello, We would like to thank you for your order and apologize for the delay in processing. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. Postage and packing: We inform you that postage and packing are free for all orders over €90. Please do not hesitate to contact us if you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Sincerely, 1001hobbies
O
Rating: 2 out of 5
The delivery time was too long, from December 17 (order) to January 14 (delivery).
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N
Rating: 2 out of 5
Took an awfully long time,had already given up hope that it would be delivered at all....
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R
Rating: 2 out of 5
The product is made of plastic and the return is not free of charge.
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D
Rating: 2 out of 5
Given the delivery time and price, I'd rather order directly from the supplier....
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Response from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, 4 of the products ordered could be shipped immediately. However, the product 516 PCS HC WWII /3110/ DUKW AMPHIBIA required an order lead time of 2 weeks, which explains why your order was delivered at the end of January. Please do not hesitate to contact us if you have any questions, and we thank you for your understanding. Best regards, 1001hobbies
O
Rating: 2 out of 5
Very long delivery times
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Response from 1001hobbies
We apologize for the delay in processing your order. We would like to remind you that there are two types of availability on our site: "Available": these products are ordered specially for you from our supplier. "Available - Shipped today": these products are in stock in our logistics warehouse and can be shipped immediately. As indicated in your order confirmation received on the day of your purchase, one of the products ordered could be shipped immediately. On the other hand, the products Star Wars Guy Boba Fett 20 cm and Star Wars: Obi-Wan Kenobi bust 1/6 Obi-Wan Kenobi 15 cm, although marked as "available", required an order lead time of 2 weeks, which explains why your order was received at the end of January. We remain at your disposal should you have any questions, and thank you for your understanding. Sincerely, 1001hobbies
G
Rating: 2 out of 5
The items purchased were marked as "available", which made me prefer them ( while costing more than elsewhere ) over other sites where they would be "available to order" ( at a lower price.) Once ordered and paid for I then learned that before they would be shipped they would have to be ordered from the supplier, which extended the time. Had I known that the packages were not immediately fisponable I would have ordered elsewhere and spent less.
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
R
Rating: 2 out of 5
Ordered product (mid January) when the site indicated it was in stock, then got email saying it was not deliverable and cancelled the order with money back, however the product was shipped last week anyway and they do not respond to email.
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D
Rating: 2 out of 5
The marker I received is not the one I ordered
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Response from 1001hobbies
Hello, Thank you for taking the time to report this incident. We are sorry for the inconvenience and invite you to contact our customer service ([email protected]), who will be able to find the most appropriate solution to your problem. Sincerely, 1001hobbies
T
Rating: 2 out of 5
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
L
Rating: 2 out of 5
stipulated delivery time 1 to 2 weeks, order received after 3 months!
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F
Rating: 2 out of 5
when you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
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Response from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
G
Rating: 2 out of 5
the webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
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S
Rating: 2 out of 5
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
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Response from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
E
Rating: 2 out of 5
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
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A
Rating: 2 out of 5
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
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Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
R
Rating: 2 out of 5
website is comprehensive and clear
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B
Rating: 2 out of 5
Long lead times if product not in stock.
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Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
C
Rating: 2 out of 5
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
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M
Rating: 2 out of 5
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
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C
Rating: 2 out of 5
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
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M
Rating: 2 out of 5
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
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Response from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
Y
Rating: 2 out of 5
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
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B
Rating: 2 out of 5
will not be ordering from you again anytime soon
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P
Rating: 2 out of 5
Delivery times far too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. Indeed, the products you ordered had to be ordered directly from our supplier in England. The product "Decal Luftwaffe Swastikas" was ordered in England, and unfortunately this supplier is not able to deliver within 4 weeks. We hope you understand our position, and we apologize again for this incident. Sincerely, The Customer Service Team
F
Rating: 2 out of 5
delivery time too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. The products Decal Grumman F-14A Tomcat VF-103 and Decal Lockheed F-117A Chasseur Furtif were ordered directly from our supplier in England. Unfortunately, they cannot be delivered in less than 4 weeks. This information is clearly indicated on each product sheet. We hope you understand our position and apologize once again for this incident. Sincerely, The Customer Service Team
M
Rating: 2 out of 5
The items were well packed and in good condition upon arrival although neither kit was shrink wrapped. The order took almost a month to arrive. I did not realize the kits were coming directly from Europe. The price was not low enough to justify the long lead time. Tracking information from France was vague at best.