You should check order status and take action before the customer does. After 2 weeks after payment, order confirmation was still missing. After the reminder however the order was processed and arrived correctly.

Unfortunately a very long delivery time this time

It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.

Order placed in early December and received a month later...

Very late. But order arrived safely.

Stock information must be kept up to date to avoid surprises for customers waiting for their order.

Too long shipping and delivery.

If the paints are original, if the prices are attractive, the additional re-labeling of the original labeling is no more than brilliant, masking the jar references and colors so that you no longer know what you're dealing with. Zero points

Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.

The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....

Overall pretty good but prices a bit high and delivery too many days.

KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.

Long delivery time

Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).

took a long time

Significantly longer delivery time than stated online

1001hobbies seems to be a Dutch web store, but my order was shipped from France, so it took 10 days (admittedly during the end of year period) for my package to arrive. Otherwise, everything was correct.

Good

PEdí two gundam that have arrived correct but one of the box unstuck and open and the other surrounded with a tape put by hand. The boxes should come more presentable.

The product conforms, but the shipping would be much better with Mondial Relay, for example, which doesn't change the drop-off locations at the last minute, forcing you to travel many kilometers, and the very inadequate packaging means that the box arrives crushed. Can be improved.

I didn't quite understand the quality of the product. And so I thought it was an evocation of leather. The only positive thing is that it's done in a decent way, but on the other hand it doesn't correspond to what I wanted and what was presented to me in seduction.

Shipment corresponds to the order but delivery times are particularly slow!!!!

This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.

The stated delivery time was incorrect: Instead of one week, I had to wait four. However, the customer service and packaging were excellent.

Order received but took more than a week. Packaging was torn but fortunately everything was still in it.

Very difficult to exchange a defective product

For the second order Product conforms order very well on the other hand delivery not fast and sent after complaint too bad

The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.

If you don't, there's no point in lying.

Site navigation is fine but delivery is very slow

It took more than two weeks to receive my order. Website also gives unclear indication of current status.

it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.

Missing a Viet Cong soldier's box

I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you

In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.

Neatly packaged and smooth delivery.

Product was complete, but the package had been opened when I took it out of the box

It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.

expected a kit got only the decals

Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.