Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The products arrived as ordered Too bad it took a month to receive them and it was not specified when ordering (04.12-23.12) It was also not specified that the products were not in stock
Translated reviews
J
Jose F.
Rating: 2 out of 5
following a purchase from 26/11/2024
Very good everything. Unbeatable treatment and good products
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
J
Juan José C.
Rating: 2 out of 5
following a purchase from 11/12/2024
They made a mistake with the order...
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
V
Vassilis M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Order 29/11, still to be delivered (23/12). Not exactly speedy...
Translated reviews
Response from 1001hobbies
Hello, We sincerely regret your experience and apologize for the delay. It is important to note that our site distinguishes between two types of availability: "Available - Shipped today": These products are in stock on our site and ready for immediate shipment. "Available": These products are in stock with our supplier and require a prior order before being dispatched. In busy periods, lead times for these products may be extended. We thank you for your understanding and remain at your disposal for any further questions or assistance. Yours faithfully The Customer Service Team
D
DAVID E.
Rating: 2 out of 5
following a purchase from 07/12/2024
Product arrived broken in package
Translated reviews
Response from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
G
Gregory V.
Rating: 2 out of 5
following a purchase from 29/11/2024
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
Translated reviews
Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
J
Jean Marc G.
Rating: 2 out of 5
following a purchase from 24/11/2024
2 models of the commane missing and no explanation ????
Translated reviews
Response from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
J
John V.
Rating: 2 out of 5
following a purchase from 01/12/2024
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
Translated reviews
N
nut N.
Rating: 2 out of 5
following a purchase from 24/11/2024
For a simple order, it all takes a long time. Also too little info on when to ship
Translated reviews
L
Luca D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Online availability should be updated abruptly, so that people's time would not be wasted.
Translated reviews
F
franck G.
Rating: 2 out of 5
following a purchase from 12/11/2024
received without paint, glue or brushes
Translated reviews
Response from 1001hobbies
Hello, thank you for your feedback. Please note that models are never sold with glue, and brushes are not included with these products. This information is clearly indicated on our website. We remain at your disposal for any further questions and wish you an excellent day. Best regards, 1001hobbies
P
Pieter K.
Rating: 2 out of 5
following a purchase from 04/11/2024
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
E
eric D.
Rating: 2 out of 5
following a purchase from 09/10/2024
three-month wait for delivery
Translated reviews
Response from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
A
ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
Translated reviews
Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
O
O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
Translated reviews
Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
S
Simon B.
Rating: 2 out of 5
following a purchase from 30/10/2024
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
Translated reviews
Response from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
P
Philippe D.
Rating: 2 out of 5
following a purchase from 29/10/2024
Another order that takes over a month to arrive...
Translated reviews
Response from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
M
Michel H.
Rating: 2 out of 5
following a purchase from 17/10/2024
Significantly more expensive than other suppliers, longer delivery times.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
S
Séverine M.
Rating: 2 out of 5
following a purchase from 30/09/2024
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
Translated reviews
Response from 1001hobbies
We apologize for the delay in the delivery of your order. We understand your frustration, especially when it comes to gifting a product to a loved one. Please be assured that we are doing our utmost to improve our delivery times and avoid such inconveniences in the future. If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and patience.
R
roberto T.
Rating: 2 out of 5
following a purchase from 05/11/2024
Products shipped without concern for readability of color codes. You should provide s change the packaging
Translated reviews
Response from 1001hobbies
We apologize for the inconvenience. We take note of your suggestion and will work to improve the packaging and visibility of the color codes so that they are easy to read. Thank you for sharing your feedback, it is important for us to improve the service.
A
Antonio Q.
Rating: 2 out of 5
following a purchase from 30/10/2024
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
Translated reviews
Response from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
M
MIGUEL C.
Rating: 2 out of 5
following a purchase from 15/10/2024
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
Translated reviews
Response from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
J
Jean-Luc I.
Rating: 2 out of 5
following a purchase from 12/10/2024
It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! Indeed, for some products like the ones you ordered, the instructions are only available in other languages. We understand that this complicates assembly, and we're taking your comment into account as we work with our suppliers to improve this point. Please don't hesitate to contact us if you need any further assistance!
M
Michel G.
Rating: 2 out of 5
following a purchase from 22/10/2024
I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.
Translated reviews
Response from 1001hobbies
Thank you for your feedback, and we're sorry for the experience. Colis Privé is indeed our home delivery option. For your next order, you can also choose Mondial Relay if that suits you better. We hope to be able to satisfy you fully in the future!
R
Ronny G.
Rating: 2 out of 5
following a purchase from 29/09/2024
My orders became a huge mess! The order is still not complete!
Translated reviews
Response from 1001hobbies
We are sorry to hear that there has been an inconvenience with your order. One order is still being processed and we are doing everything we can to obtain the missing products as quickly as possible. Thank you for your patience and understanding!
J
Johann P.
Rating: 2 out of 5
following a purchase from 08/08/2024
I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you had to wait so long for your order and that not all products were delivered. We understand how frustrating this can be and appreciate your patience. We're glad you were happy with our customer service! ️ We take your feedback on pricing seriously and will work to improve our offering. Thank you for your feedback and we hope we can provide you with a better experience next time!
C
Carolina J.
Rating: 2 out of 5
following a purchase from 28/09/2024
It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. We are sorry that the delivery took longer than expected and that the refund process is taking time. Please be assured that we will endeavor to process your refund as soon as possible. If there is anything else we can help you with, please let us know, we hope you find the car your husband wanted in your next purchase!
W
WILLIAM M.
Rating: 2 out of 5
following a purchase from 24/06/2024
It took too long and several angry emails before I received anything
Response from 1001hobbies
Thank you for your feedback, and we sincerely apologize for the delay and any frustration it caused. We appreciate your patience as we worked through the issue, and we are glad to inform you that your order has been delivered. Unfortunately, we were unable to provide all the products you ordered. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Thank you for understanding!
H
Henri L.
Rating: 2 out of 5
following a purchase from 11/10/2024
Delivery time too long
Translated reviews
Response from 1001hobbies
Thank you for sharing your feedback. We are sorry to hear that the delivery time was too long for you. We understand how frustrating this can be and are constantly working to improve our turnaround times. Your patience is much appreciated. Thank you again for your feedback!
D
Daan V.
Rating: 2 out of 5
following a purchase from 26/08/2024
They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you find our selection and prices interesting. We apologize for the delay with your kit and understand that it can be frustrating. We do our best to meet delivery deadlines, but some items may be delayed due to stock availability. Please be assured that we are actively working to improve our communication on delivery times. Please do not hesitate to contact us if you need help or more information about your order.
E
Elise V.
Rating: 2 out of 5
following a purchase from 04/06/2024
Very late delivery, poor communication
Translated reviews
Response from 1001hobbies
We are sorry to hear that the delivery took longer than expected and that communication was not satisfactory. We take your feedback seriously and will do our best to improve these issues in the future. Thank you for your patience!
F
Felix G.
Rating: 2 out of 5
following a purchase from 27/08/2024
Unfortunately long delivery time without communication. Calling up delivery status via link did not work.
Translated reviews
Response from 1001hobbies
We are sorry to hear that you experienced a long delivery time without proper communication and that the delivery status retrieval did not work. We appreciate your feedback and will use it to improve our service. Please do not hesitate to contact our customer service if you need further assistance.
B
Brewen L.
Rating: 2 out of 5
following a purchase from 24/09/2024
Some pieces were broken in the box
Translated reviews
Response from 1001hobbies
We're very sorry to hear that some parts were broken in your box. Please do not hesitate to contact our customer service department about this matter, and we will do our best to find a solution quickly! Thank you for your understanding.
T
Thorsten T.
Rating: 2 out of 5
following a purchase from 29/08/2024
The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.
Translated reviews
Response from 1001hobbies
We are sorry to hear that your goods arrived damaged and the communication did not meet your expectations. Your experience is important to us and we will use your feedback to improve our packaging and customer service. If you require further assistance or would like to clarify your concern, please do not hesitate to contact us. Thank you for letting us know
K
Kenneth H.
Rating: 2 out of 5
following a purchase from 31/08/2024
Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected
Response from 1001hobbies
Thank you for bringing this to our attention. We’re really sorry to hear that your product arrived damaged and that the delivery took longer than expected. Your experience is important to us, and we’d like to resolve this issue. Please reach out to our customer service team so we can assist you further. We appreciate your understanding!
J
Jean-Paul T.
Rating: 2 out of 5
following a purchase from 05/08/2024
Lack of fluidity, with banners that open inopportunely masking the reading experience.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that you've been experiencing fluidity problems on our site, particularly with the banners that disrupt reading. Your experience is very important to us, and we will take your comments into account to improve our interface. Thank you for your understanding, and we look forward to providing you with a better experience in the future!
E
Erk S.
Rating: 2 out of 5
following a purchase from 23/08/2024
Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that there were problems with the account number and that you had additional costs with the bank as a result. We also apologize for the long delivery time of three weeks. Your comment about the language barrier is valuable and we will work to improve our customer service. Thank you for your patience and understanding! If you have any further questions or concerns, please do not hesitate to contact us. Merci
E
erik G.
Rating: 2 out of 5
following a purchase from 30/08/2024
I would like to receive all my paid goods !
Translated reviews
Response from 1001hobbies
Thank you for taking the time to share your feedback. We have received your request and apologize for the inconvenience you experienced with your order. We will investigate your situation carefully and promise to resolve the issue as soon as possible. You will receive an update on the missing items.
A
alain C.
Rating: 2 out of 5
following a purchase from 02/09/2024
Delivery time too long
Translated reviews
Response from 1001hobbies
We are sorry to hear that the delivery time was too long. Your feedback is important to us! Please do not hesitate to contact us if you need any further assistance or information. We will do our best to improve this point in the future. Thank you for your understanding!
P
Pieter C.
Rating: 2 out of 5
following a purchase from 04/09/2024
After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.
Translated reviews
Response from 1001hobbies
We are sorry to hear that your order did not arrive in full and is taking longer than expected. We understand how frustrating this can be. We will do our best to make sure the missing half is shipped as soon as possible. Please contact us if you have any further questions.
We use cookies for audience measurement and improving user experience.
English 