Customer reviews of 1001hobbies

In this period of confinement I can not give an opinion since I have not received the product Cordially Stay che

292 euro for a remote-controlled Beetle model that arrives without a motor, battery or remote control seems to me to be an anarchic situation that I can't stand; to find myself with a beautiful model (very expensive) that can't work unless I spend at least another 100 euros to start enjoying it, with the additional purchase of the motor, battery and remote control. Is it really honest to offer us such an opportunity??? Can you improve your ads so that we don't fall into the trap I did? I must admit that I'm looking for other service providers who are more honest in their presentation. I'd like an answer from you.

- Ordered on 08022020. No indication of item availability or delivery date when I placed my order. - Still nothing received on 26022020! No information on the status of delivery despite the delay. I conclude that I was sold an item that was not in stock (which never arrived and which is now reported as unavailable). - I call customer service to cancel my order. The person I spoke to (a nice person, it has to be said) asked me to confirm it in writing and announced that a refund would not be forthcoming for another two weeks. - I write to express my dissatisfaction, saying that I'd been sold an item that wasn't available. I'm told I'm mistaken. What is it then? - I go back to the site today and I see that the order was cancelled on 10022020 !!! Instead of 26022020 (date of my call). - And finally: I've been trying to unsubscribe from the newsletter ever since and I'm still receiving promotional emails! I don't recommend this site!

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

I have not received yet the last 2 models I bought .25.03.2020

Parcel ordered on March 18 still not sent to date (March 25). I know there's an exceptional situation but I've contacted them to get information about the delivery since March 20 and to date there's been no response from the logistics team. In response to the seller's answer ... March 4 is a previous order. How do you receive an order on March 4 that was placed on March 18. What does it mean? Maybe you didn't look carefully? In any case, I must not modify my comments as you advise. By way of information, I sent an e-mail on March 20 and March 23 with a reply from you each time (but without any information about the parcel). Thank you for modifi

Good product selection good Webb site efficient delivery.

Completely disappointed... I don't know if it was a lack of professionalism or what, but thank goodness I didn't buy the product I saw yesterday and I sent them an email to see how long it would take me because they still haven't answered me and that same product and many others are no longer available.

I placed an order and received confirmation that my order and payment had been accepted This is now 8 days ago Since then absolute radio silence and I can't reach anyone either So I fear my order and pennies are lost

Had to wait a very long time for delivery and via mail 1001 hobbies was not really polite 1001 excuses as to why I did not have my delivery yet and it was always my fault according to them too? If I can I avoid any further purchase there and otherwise I only pay upon receipt

Despite this period I can't congratulate you on your delivery times !!!! In confinement the only pleasure to pass the time is building models and making paintings !!!!!!!

I have not received my order and according to avia all deliveries are suspended until further notice. Please cancel my order.

Easy to use and reasonable pricing. They offer kits from a number of manufacturers that are hard to come by in the USA. In the words of the Govenator I'll be back.

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

Do not buy here they force you to spend 70 euros to get free shipping and despite that the shipping has been delayed a lot and about the price on Amazon I have seen the same products with a price difference quite noticeable with one or two days shipping without having to force you to spend that money already elevated.

Parcel delivered after 3 weeks and 6 exchange of mail: lost supposedly delivered . Exécrable et plus j

very disappointed not received the right merchandise and colors and no compensation

I placed my order and paid for it on January 17 and they still haven't sent it to me. I remind you that it is March and they don't answer the emails or send you the tracking of the order.

I have sent an email and still no reply.

Poor customer service and products not in accordance with the description

Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan dit terwijl het product op stock is?

Na 10 dagen nog steeds geen beweging op... Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?

Na 10 dagen nog steeds geen beweging op… Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?

Very bad experience. They sent me the wrong order and it was very difficult to contact them. Resolved that they do not have stock of what I ordered I sent them the wrong package and still waiting for a refund. I will never buy from them again.

ordered before noon... shipped the same day.... I ordered at 11am and my package was shipped 3 days later. unacceptable. advertising.

The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery

franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!

Order takes way too long to be shipped

Among other things, I ordered 2 Revell paints (n°36140 and 36186) at a price of 269€ each. But instead I received 2 Humbrol paints (n°91 and 26) at the price of 229€ each. This replacement was made without my knowledge, and for these Humbrol paints I was charged the same price as for Revell paints, a difference to my detriment. I regret the lack of information, the replacement without validation on my part and the levy at the highest rate and not corresponding to the products delivered. I also regret that 1001 maquettes did not reply to my messages.

avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE. half of the correspondence they send is in French. I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back. RUBBISH!!!!!!!!!!!!!!

I was told a week ago that my order had been shipped and I still haven't received it.

I haven't received my coli

Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!

It's a pity to be taken for a ride when you report that a product appears to be in stock on the site, only to receive an e-mail stating that it's not available.

I did not like the product, very poor quality. I also did not like what they charged for shipping. Grac

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.