Customer reviews of 1001hobbies

I have an order that has been in transit since 03122019. To date I have not received it. In the tracking of the package it says that there is an incident. I talk to an operator and she tells me that she will open an information report. They do not give me any solutions and it is difficult to understand the id.

First purchase great value and speedy delivery. Highly recommended.

²todavia ho receipt the package.....

Were stalled for over 3 weeksthen it was said the package has disappearedon the phone the employee promised us she would take care of it immediately and would call back but she never did! But miracles happen again and again especially at Christmas time today on December 27, 2019! the package arrived! Nevertheless never again!

ORDER ADVERTISED AT 30€ AND INVOICED AT 125€ .DUVOL MANIFESTE. ONE H

I bought a gift on November 27, 2019. It is now December 25 and I still haven't heard anything about it. The only response from 1001maquetas is that they do not know where the package is and that they will tell me something. I have been left without Christmas gift

I ordered a model on December 6 for a Christmas present. Today is the 25th and it has never arrived at the worldwide relay point. I contacted 1001 maquettes and even though the people were very nice, no one was able to tell me where my package was. The Mondial Relay point has been closed for 1 month and I'm still waiting for an answer.

sorry for this counter-opinion, but the advertised prices are more than excessive! I found the P38 model by tamiya in the shops at 6900 euro, offered here at 13900...., so it's not at all competitive.

order made on 1112 and it's now 2512 and still nothing in point relay change the deliveryman quickly because it was a christmas present and now it's useless to have it 3 weeks after the order and don't talk to me about strikes I don't think parcels arrive by train.

Well, the truth at the product level I still do not know if it is good or bad since I made the purchase on December 2nd and on the 24th I am still waiting for it.

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Ordered on December 8 for Christmas. With several items, including 1 that was supposed to be available within 3 to 5 days, the order left very late and will not be delivered for Christmas! Result: 0 gift for my son at the foot of the stairs.

Great servicecommunication and super quick shipping to the United States

Super happy with both the service and the product! Thank you so much!

Still not delivered!!!

Delivery time not respected in spite of the choice of the delivery in 48h already one week of waiting very disappointed for a first and large order The product ordered was tou

I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them. Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailable Can not recommend them Now I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible service Adding insult to injury I've had an email asking me to review the items I've never received

Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Paid by colissimo... delivered 10 days later and not to the right address so still not my co

I was wrongly annoyed when I didn't receive my order for an airplane model that was in stock. I have just received the model and am very pleased with it. However, the delivery was slow, probably because the package had to be delivered to Belgium. I will order again without hesitation in case of need. Best regards

A real catastrophe. 1 finger away from legal proceedings. Bon courag

Purchase made on December 3rd and today the 17th still not received!!!!

Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.

Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.

items not deliveredcould not be contacted by phone

Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.

STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

My first order came earlier than expected!! Thank you!

So far very bad the currier company is unable to delivery to pack . Absolutely you need to find another provider for Portugal . Hope they can find a way to delivery It or very soon I will ask the money back . Black Friday or Xmas not an excuse for so bad service among other things it impossible to contact them by phone or email . BIG Zero as service .

The item sent was not as described, so of no use to me I then had to pay ��6 to return it for a refund Not

I ordered a piece on NOVEMBER 18 at a cost of 29.90 and as charges I PAID 15euro to have it in 3-5 business days to have it right away and STILL TODAY DECEMBER 6 I HAVE NOTHING ARRIVED. I hope it gets to me but NEVER AGAIN will I buy from this site. NEVER AGAIN. Their excuse saying long wait for the part but the cost of fast shipping they took it right away. Not recommended.

Heb easy model besteld binnen 24... Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

Heb easy model besteld binnen 24… Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

After almost 20 days since they say they sent it there is still no news of the order they say they are investigating what has happened but the one who is left without order and without the amount is me now they will say that I have chosen slow shipping and that they have no news about this and that I have not communicated anything next time I will publish all the emails sent asking about the order and the dates.

Good quality and very easy shopping experience! Items are as advertised on website and you receive emails promptly to let you know where your parcels are. Would use again :)

An order placed on November 3rd says according to their website that it will be shipped on the 15th of that month on the 28th I still don't know anything about the shipment since the distributor in Madrid has not arrived in 13 days of travel from France to Spain today it has to be bringing a lame donkey at least I will continue to wait but little hope that this appears. As Gandalf would say ¡¡¡¡ flee foolishly

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