Delivery takes too long (2 weeks)

The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.

Improved packaging

This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.

Delay and problems with delivery. Package all torn.

Shipping was fine. Unfortunately, the product had a flaw, which was a shame.

Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...

The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.

Tattered and ramshackle packaging

The lead time was a little (a lot) too long, except that the items ordered were noted as being in stock (2 weeks)...!

The light infantry of the HAT cataloged in the Napoleonic historical period is incorrect you can read on the edge looking carefully Crimea wear.

I don't usually have problems with my orders from 1001 Hobbies, but this order took 48 days to arrive. I think this is a one-off error that won't happen again and I hope that the missing products from my order will arrive later.

delivery times not respected

The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.

1 month wait and 1 product missing from order

Because I sent an e-mail and got no reply????

Delivery took longer than indicated. When I called, representative was friendly and helpful yet it took still longer than they said on the phone. In the end, I did get my order in good fashion.

I am always satisfied since the beginning of 1001hobies parcel delivered to my home neat and well packaged with cardboard boxes paper aside that 2 days after having especter the miniature I noted a slight default of plastic molding on the arm of the excavator I tell you this is to improve the control service before shipment because I am a customer who likes things that arrive well done and correct I thank you very much answer me my opinion otherwise I do not regret since the beginning I thank you very much for answering my questions, otherwise apart from this I don't regret it since the beginning I'm a happy customer my parcels always arrive at my home no problem with the post office good continuation for the supplier deadlines which is respected during my second order with you and also shipping time which is super fast.

Big delivery problem: products delivered to a relay address that no longer exists when they should have been delivered to my home as specified in my order.

fast delivery.but you're still an expensive site overall for 1/72 figures (compared with other French and foreign sites).

Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.

Package was open on arrival

Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.

Lack of description on box Too much paint missing to buy

I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...

Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.

This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.

Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed

The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.

I found the preparation time for my order very long.

I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best :-) ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.

Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day :D

Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.

Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.

The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.

Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.

Waiting as the Citroën kit is missing a part

TRONE GUARD VEULE - OK Cadian Command Squad - :-[ /!\Not like the first image(new edition)/!\ but the last two(previous edition).

I'd like to see the parcel tracking again, you've accustomed me to better. Otherwise, there's nothing wrong with the product.

Does not match the picture on the box.