Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Xavier R.
Rating: 5 out of 5
following a purchase from 10/11/2024
Very happy knowing that I called to find out where my order was and immediately someone answered me on the phone. During the day my figurines were shipped and I received them the very next day. Really efficient, thank you to those who contributed to this. I am even more satisfied because I also know that you have moved, I believe, and that it is difficult for you to meet all your customers' expectations. Nice of you and see you next time.
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Response from 1001hobbies
Hello,
Thank you very much for your message!
We are delighted to hear that your experience has been positive and that our team was able to respond to you quickly and effectively.
Your understanding regarding our recent move particularly touches us. This type of feedback encourages us to continue doing everything we can to satisfy our customers, even during transition periods.
We sincerely thank you for your trust and kindness. We look forward to seeing you again soon on our site!
Best regards,
The 1001HOBBIES team
J
Jerome G.
Rating: 1 out of 5
following a purchase from 10/04/2025
Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.
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Response from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
J
Jose F.
Rating: 5 out of 5
following a purchase from 22/05/2025
They always meet deadlines, prices, and delivery. Thank you.
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pascal F.
Rating: 1 out of 5
following a purchase from 20/04/2025
delivery time to be reviewed
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Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
F
Francis D.
Rating: 5 out of 5
following a purchase from 08/05/2025
Merchant is attentive. Fast shipping and careful packaging. I recommend. Regards
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bertrand C.
Rating: 3 out of 5
following a purchase from 03/05/2025
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
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Philippe N.
Rating: 5 out of 5
following a purchase from 17/05/2025
A very good choice and good service
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yvon D.
Rating: 1 out of 5
following a purchase from 09/04/2025
Order placed on April 9 and despite a reminder, I only received half of my order. I am really disappointed and not ready to place another one.
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Response from 1001hobbies
Hello,
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
J
Jean-Noël T.
Rating: 5 out of 5
following a purchase from 23/05/2025
Order received quickly. A nice model to build (Tamiya). Perfect..
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Wim V.
Rating: 5 out of 5
following a purchase from 23/05/2025
Came faster than expected and everything was as expected. What more do you want?
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Michel K.
Rating: 5 out of 5
following a purchase from 12/05/2025
Super happy to have found the paintings I was looking for
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Sascha H.
Rating: 2 out of 5
following a purchase from 20/04/2025
Too long waiting times
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Response from 1001hobbies
Good day,
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
F
Frédéric S.
Rating: 5 out of 5
following a purchase from 28/04/2025
Always on top
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michel B.
Rating: 5 out of 5
following a purchase from 18/04/2025
Serious house to recommend
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John E.
Rating: 2 out of 5
following a purchase from 12/04/2025
Very long delivery time and then it turns out that 1 brush is broken. A bubble envelope is not a good packaging for fragile products. The products themselves are good.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team
J
Jacques C.
Rating: 5 out of 5
following a purchase from 02/05/2025
Small issue with the expected delivery date, but everything ended well. Very good communication with the seller.
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BRETONNEAU C.
Rating: 5 out of 5
following a purchase from 08/05/2025
Responsive site and quality products. I recommend
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gérard B.
Rating: 3 out of 5
following a purchase from 11/05/2025
delay between order and delivery too long sorry
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Loïck P.
Rating: 1 out of 5
following a purchase from 08/05/2025
2 weeks delay for shipping and missing product. "Delivered today" they say.
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Response from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
B
BERNARD L.
Rating: 3 out of 5
following a purchase from 05/05/2025
Orders take a bit long to arrive
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Riccardo P.
Rating: 5 out of 5
following a purchase from 20/04/2025
great
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Serge S.
Rating: 5 out of 5
following a purchase from 12/04/2025
no problem, everything is fine!
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Christian B.
Rating: 5 out of 5
following a purchase from 06/05/2025
Speed
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Nicolas C.
Rating: 1 out of 5
following a purchase from 02/05/2025
Almost 1 month to send my order indicated as available on the site...
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Response from 1001hobbies
Hello,
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
H
Hervé H.
Rating: 5 out of 5
following a purchase from 06/05/2025
Good service and quality.
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david H.
Rating: 1 out of 5
following a purchase from 24/04/2025
model received 1 month after the order
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Response from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
L
Laurent S.
Rating: 5 out of 5
following a purchase from 25/04/2025
Despite a significant delivery delay, a very respectful availability in response to my concerns. A product in excellent condition perfectly packaged. I will use this business again.
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Response from 1001hobbies
Hello,
Thank you for your message.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused shipping delays on certain orders. We fully understand the inconvenience caused and are doing our utmost to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
S
Sophie B.
Rating: 3 out of 5
following a purchase from 02/05/2025
Shipping times a bit long.
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Cecilia P.
Rating: 1 out of 5
following a purchase from 05/05/2025
The delivery time is way too long. I received my order twice. One item is missing.
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Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
S
Sophie H.
Rating: 1 out of 5
following a purchase from 24/02/2025
Very bad experience. I waited months before receiving my order after numerous follow-ups. The order I received is incomplete.
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Response from 1001hobbies
Hello,
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
C
christian B.
Rating: 5 out of 5
following a purchase from 12/05/2025
No problem with this order. Fully satisfied.
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Arnaud M.
Rating: 5 out of 5
following a purchase from 11/05/2025
ras
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ARACELI C.
Rating: 5 out of 5
following a purchase from 08/05/2025
Everything perfect!!!
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Marc L.
Rating: 5 out of 5
following a purchase from 21/05/2025
Absolutely perfect from order to delivery. Really well done and thank you to the whole team at 1001 hobbies.
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Stéphane C.
Rating: 5 out of 5
following a purchase from 20/05/2025
Perfect
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Georges B.
Rating: 2 out of 5
following a purchase from 02/05/2025
Almost 3 weeks to receive my order
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Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
A
Agnès L.
Rating: 5 out of 5
following a purchase from 05/03/2025
The delivery was long but the product is satisfactory and in good condition
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Aymeric F.
Rating: 3 out of 5
following a purchase from 11/05/2025
The order took a long time to arrive. But everything went well.
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Pierrick L.
Rating: 5 out of 5
following a purchase from 02/05/2025
On 1001 Hobbies, I have no criticisms to make, since the purchased item was in line with my expectations, and especially with the announcement. It is their delivery company, Chronopost, that did not respect my instructions, namely a delivery to a specific relay point. I had to go pick up my purchase in a bar, very poorly frequented and moreover not chosen in my order.
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Response from 1001hobbies
Hello,
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
C
Claudine D.
Rating: 5 out of 5
following a purchase from 10/03/2025
Fast delivery, package in very good condition. Product as described.
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