Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
M
Marc D.
Rating: 2 out of 5
following a purchase from 03/05/2025
Deadline not respected without explanation
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Response from 1001hobbies
Hello,
Thank you for your message.
We are currently undergoing a logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for some orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Please do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
L
lionel P.
Rating: 5 out of 5
following a purchase from 12/05/2025
Very good item, exactly as ordered, fast shipping and package tracking. I recommend!
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Michel Vincent M.
Rating: 3 out of 5
following a purchase from 20/05/2025
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
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Sergio S.
Rating: 1 out of 5
following a purchase from 29/04/2025
After waiting more than a month for products that were supposedly in stock, they sent me a product I did not order instead of the one I had requested. I have submitted an inquiry to find out how to proceed and no one is responding...
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Response from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
J
Jessica A.
Rating: 1 out of 5
following a purchase from 13/04/2025
1 star because I had to, otherwise it’s not worth it! 1 month delay to receive an order that was for a birthday, can you imagine!!!!! No information or communication, this is the last order with them, I won’t do it again! I do not recommend this site at all which is going downhill 😤 Too bad!
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Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service has explained to you several times, we had to deal with the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
Furthermore, following your dissatisfaction, we remind you that you benefited from a significant commercial gesture on this order.
Finally, you only mention this order while you have placed three orders on our site, all processed without issue.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
A
antonio B.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very good communication and very fast shipping
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Michel S.
Rating: 5 out of 5
following a purchase from 14/05/2025
quick and efficient
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patrice L.
Rating: 5 out of 5
following a purchase from 08/03/2025
I always find what I need there.
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DOMINIQUE R.
Rating: 4 out of 5
following a purchase from 16/05/2025
Received quickly, in good overall condition (one corner of one of the trays is slightly crushed, but it's not bothersome).
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Michel C.
Rating: 1 out of 5
following a purchase from 15/05/2025
Missing items Delivery time of one month. I am still missing one item.
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Response from 1001hobbies
Hello Sir,
We sincerely regret this incident and apologize for the inconvenience caused.
In order not to delay the shipment of your order any further, we have decided to split it. The item "Stainless Steel Paint Mixers" has been refunded, as the order with our supplier has suffered a significant delay.
We preferred to proceed this way so that you can receive the rest of your order without additional delay.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
F
Frederic D.
Rating: 5 out of 5
following a purchase from 13/05/2025
Impeccable. Everything is in accordance and in good condition.
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LUCA B.
Rating: 4 out of 5
following a purchase from 07/05/2025
WAITING FOR DELIVERY A LITTLE LONG
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Franky C.
Rating: 2 out of 5
following a purchase from 29/04/2025
Not shipped by the promised date. Previous package lost by the post, which you cannot do anything about, so I had to reorder which is much more expensive. And no compensation for the new purchase.
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Response from 1001hobbies
Good day,
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team
A
Alexandre T.
Rating: 1 out of 5
following a purchase from 03/05/2025
I bought 5 boxes from the Darkalliance brand, which was indeed "IN STOCK" on the site. I had to call after a week because I had no information or status on my order. A very kind and professional lady informed me of the situation, (your items are on ORDER with the supplier...) I received my package 25 days after my online purchase. I am very disappointed with the service.
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Response from 1001hobbies
Hello Dear Customer,
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
Y
Yoann B.
Rating: 1 out of 5
following a purchase from 28/04/2025
This was my first and will surely be my last purchase on the site. The mentions "available" and "available, shipped today" are misleading, as evidenced by the number of negative reviews mentioning the issue. I placed my order on 04/29 and to this day I have only received half. Email follow-ups result in responses that seem appropriate, but generic. They say they will call you back, but that is not the case. Today my order is marked as delivered while I am still waiting for a package; let's just say I am crossing my fingers that this is just a display option because the delivery has been split in two, but we are so much in waiting and in the blur that we come to doubt. Honestly, there are efforts to be made, starting with a clearer presentation of the availability of items, specifying, as all other sites do, "usually shipped within X days."
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Response from 1001hobbies
Hello Sir,
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
N
Nicolas R.
Rating: 1 out of 5
following a purchase from 17/04/2025
More than a month to receive my order!
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Response from 1001hobbies
Hello,
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
J
jean-bernard P.
Rating: 5 out of 5
following a purchase from 13/05/2025
by post it's a disaster, suggest Mondial Relay, better operation and cheaper. Regards
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PHILIPPE M.
Rating: 1 out of 5
following a purchase from 12/04/2025
An order was placed on April 12 with 3 different shipments. The order was completed on May 22. So many problems with shipping!!! I placed an order for this model on Thursday, May 15. I just received the order. I specify that it is an order paid by check.
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Response from 1001hobbies
Hello,
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
P
Peter A.
Rating: 5 out of 5
following a purchase from 13/05/2025
Good original product at a fair price. Fast shipping.
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Massimo R.
Rating: 2 out of 5
following a purchase from 03/04/2025
The ordered material was listed as available but arrived over a month after the order.
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Response from 1001hobbies
Good morning, thank you for your feedback. We apologize for the delay in delivery. Although the material was indicated as available at the time of the order, an unforeseen delay related to our move unfortunately affected the delivery, which occurred more than a month after the order. We understand the inconvenience caused and will do everything possible to ensure this does not happen again in the future. We remain at your disposal for any questions or further assistance. Best regards,
R
Roberto M.
Rating: 5 out of 5
following a purchase from 14/04/2025
Excellent+++++++++++++++++++
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Juan Carlos J.
Rating: 1 out of 5
following a purchase from 07/05/2025
Very negative
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Response from 1001hobbies
Good morning,
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
A
Alexandre B.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery times are too long
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C
Christophe R.
Rating: 1 out of 5
following a purchase from 07/04/2025
Order received 40 days after the order, for products available on the site, 3 calls to customer service to find out where the order is, incorrect dates are provided, on the last call, I am told that no delivery date has been communicated, I am offered a refund, the refund request is displayed on the site for 12 days, then the package is sent, result 40 days. Terrible site that takes customers for fools.
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Response from 1001hobbies
Hello,
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
P
Patrizia P.
Rating: 2 out of 5
following a purchase from 18/04/2025
To obtain the shipment of the package given the urgency I had, having purchased items that should have already been in stock, I had to write several times to get it shipped. I only recommend it to those who do not have needs and urgencies.
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Response from 1001hobbies
Good morning,
Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies
F
frederic S.
Rating: 1 out of 5
following a purchase from 12/05/2025
Item damaged although the packaging was fine. Requesting replacement of the wooden support if possible, thank you.
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Response from 1001hobbies
Good day,
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
M
myriam D.
Rating: 5 out of 5
following a purchase from 29/04/2025
good products delivery a bit long (I take into account the public holidays in May)
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Arnaud V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Shipping speed
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Udo K.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great selection for hobbyists and well-executed delivery, thank you
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jean marc M.
Rating: 5 out of 5
following a purchase from 20/04/2025
very satisfied overall
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Bryan F.
Rating: 5 out of 5
following a purchase from 13/05/2025
Superb Yamato Why aren't there more beautiful miniatures in 1/700... They only have the Tirpitz, Yamato, Bismarck, Missouri, and Ark Royal... If you can contact Force of Valors for me, tell them to make the Scharnhorst and the Graf Spee...
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AVELINO V.
Rating: 4 out of 5
following a purchase from 23/04/2025
Good product.
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Yassine D.
Rating: 5 out of 5
following a purchase from 10/03/2025
Impeccable, thank you!
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Roger V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Order arrived well
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C
Chester M.
Rating: 2 out of 5
following a purchase from 12/04/2025
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
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Response from 1001hobbies
Hello,
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
R
Rémi D.
Rating: 5 out of 5
following a purchase from 02/05/2025
The delivery information provided by the site is regular and relevant. Package received on the announced day.
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jean-yves V.
Rating: 5 out of 5
following a purchase from 11/04/2025
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
M
Michel M.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great services, thank you!!
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Xavier M.
Rating: 3 out of 5
following a purchase from 30/04/2025
Delivery time much too long
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Joël T.
Rating: 5 out of 5
following a purchase from 09/05/2025
Perfect nothing to report.
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