English 
D
Rating: 4 out of 5
10/10
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
A
Rating: 2 out of 5
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
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Response from 1001hobbies
Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
L
Rating: 5 out of 5
nickel thanks a lot
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J
Rating: 4 out of 5
Everything went well, thank you
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S
Rating: 5 out of 5
despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
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A
Rating: 2 out of 5
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
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Response from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
T
Rating: 5 out of 5
Order as expected. Deadline respected. Well packaged.
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A
Rating: 5 out of 5
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
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E
Rating: 1 out of 5
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
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Response from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
R
Rating: 4 out of 5
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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A
Rating: 5 out of 5
Product conforms to my order. Delivery without problems. Perfect.
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O
Rating: 3 out of 5
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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D
Rating: 1 out of 5
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
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Response from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
K
Rating: 5 out of 5
efficient & fast
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C
Rating: 5 out of 5
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
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J
Rating: 4 out of 5
Good offer, a bit slow in shipping.
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J
Rating: 5 out of 5
Compliance, security, and transparency.
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D
Rating: 3 out of 5
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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S
Rating: 5 out of 5
super
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J
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
fast shipping, what was put on sale corresponds to what was purchased
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A
Rating: 5 out of 5
He reached his destination well and the monitoring of shipments was useful.
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O
Rating: 2 out of 5
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
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Response from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
I
Rating: 1 out of 5
Order placed on April 19. 3 items mentioned available shipped today and one item mentioned available. Received 1 month later. Not satisfied at all. Stock status misleading. Stocks are scattered across several sites and then regrouped for shipping, so not available, even less shipped on the day of the order.
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Response from 1001hobbies
Hello Sir,
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
L
Rating: 5 out of 5
Quality merchandise at reasonable price Fast shipping Great communication Will buy from again
M
Rating: 5 out of 5
Very good
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H
Rating: 5 out of 5
well packaged and fast delivery. price quality of the car model is excellent.
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F
Rating: 3 out of 5
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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J
Rating: 3 out of 5
I have a pending claim for lack of material.
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N
Rating: 5 out of 5
Superb products, I am delighted to highly recommend, super quality!
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Y
Rating: 5 out of 5
Nothing to complain about, it was perfect
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G
Rating: 5 out of 5
Small incom
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F
Rating: 5 out of 5
Fast delivery. The package arrived on the agreed date.
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J
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
very good
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H
Rating: 5 out of 5
Kind responses, fast delivery
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G
Rating: 1 out of 5
Products all good, odering process easy. Does take more time coming from UK, so allow for that.
Response from 1001hobbies
Hello,
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
M
Rating: 5 out of 5
Great service! It took a while for the shipping, but they were hard-to-find items at a great price!
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M
Rating: 5 out of 5
Unbeatable
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G
Rating: 1 out of 5
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
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Response from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies