Customer reviews of 1001hobbies

Order Wasn't Even Processed I placed an order on November 25, 2016 and paid for it in full the same day. As of January 8, 2017 the order has yet to be processed and shipped. No response from Customer Service after 2 emails.

I ordered an item on December 4th and paid via Pay Pal. On my request on Dec. 24th I got the note that the request would be forwarded to customer service - I am still waiting for the goods or a reaction or any feedback from customer service

Order Wasn't Even Processed I placed an order on November 25, 2016 and paid for it in full the same day. As of January 8, 2017 the order has yet to be processed and shipped. No response from Customer Service after 2 emails.

Ich bestellte am 4.12.16 einen Artikel und habe direkt per Pay Pal bezahlt. Auf meine Anfrage am 24.12. wann ich denn Endlich die Lieferung bekäme erhielt ich die Info mein Anliegen werde an den Kundenservice weitergeleitet.... ich warte immernoch vergebens auf ein Feedback bzw. eine Reaktion oder bestenfalls auf die Lieferung......Ich kann die guten Bewertungen über diese Firma nicht nachvollziehen. Einmal und nie wieder... ANHANG.... RESULTAT NACH ÜBER SECHS WOCHEN: In KW32017 erhielt ich eine e-mail des Kundenservice O-To""anscheinend"" sei der Artikel vergriffen und man überweist den Rechnungsbetrag zurück. Und für diese Erkenntnis braucht es über 1.12 Monate??!! Für mich nicht nachvollziehbar

a shame... an order placed more than a month ago... phone messages and emails with no response... ==I'm going to file a complaint for fraud

Site very poorly managed in terms of stock and shipping twice I made an order with them on products supposedly in stock and each time one or more products were missing I know other site that are much more professional site to avoid if you do not find yourself with credit and shipping costs each order

Order never arrived (shipped via DHL according to the site but without any tracking number - a first with DHL if this is indeed the case) nearly 2 months ago and NO response from after-sales service unacceptable.... more than 300 € gone in

Order never arrived (shipped via DHL according to the site but without any tracking number - a first with DHL if this is indeed the case) nearly 2 months ago and NO response from after-sales service unacceptable.... more than 300 € gone in

I placed an order N° 94285 and I have never been

I paid the maximum price (8990 euros!) for fast delivery by DHL. Unfortunately, contrary to what is advertised on the site, the delivery time is the same as if I had paid for normal delivery. I feel cheated and

Order made on 231216 noted in expedition 48h ouvrée. Payment debited the next day but 15 days later still no order or response to my email complaint..!! I would not let me

Despite the display, the order never left. I would like to be reimbursed for this order and never have to deal with this site again. I'm used to ordering on the internet and I've never seen so much contempt for the customer.

I am not satisfied because I was promised a delivery before Christmas and still nothing the package has not even left their company. more impossible to reach them !!!!!!!! I am very disappointed!

Ordered and paid six weeks ago. To date, no reply to my e-mail, no telephone contact possible and, of course, no goods received. This company does not even respond to a negative review. So either this store is out to defraud from the start or the behavior of pocketing money without delivering anything in return and then pretending to be completely dead could also indicate that the store is bankrupt. Really the very last thing!

Ordered on December 17, it was supposed to arrive for Christmas and I got nothing to put under the tree. In addition, there was no way to reach customer service.

I wanted to order a model of Star Trek for Christmas for my father the first time I do not receive the right package to 5 days of Christmas Eve nor wrapped and nor with the word as I had checked when ordering (extra charge) so I call I fall on Guillaume very friendly salesman who makes me a commercial gesture I then order another ship the box is then tr

I placed an order on 07122016 no orders received for values of 51.90e scam tracking number does not exist on mondial-relais entreprise fact

I have never had such a bad company. Delivery took 10 days. Returns just as long. And I've been waiting 5 weeks for my money. Last week I was in the live chat with an employee and went through all the data again and NOTHING happens. When I send a message NOTHING happens. Never again with 1001 Modellbau. Simply catastrophic.

I received all the items I had ordered but did not receive any reply or information after sending an e-mail. So I received the goods after about 14 days of anxiety. The selection of products is great but the information and delivery time cannot be estimated. I am therefore somewhat dissatisfied with the service for further orders. Unfortunately not comprehensible for me. I pay by bank transfer and unfortunately also had a bad experience. Greetings Wittig

your best choice would be not to order on this site.....refusal to deliver an order already cashed.....product available on the site.....no response to 1 e.mail after a week of waiting.....after cashing the payment you are asked to take something else.....I do not want it if I went through them it was for this product....a reported the model that I paid has also increased in price so if I want it I must again spit in the bassinet.......very mafia com

Site not recommended. My requests for a return remain unanswered

Site to be proscribed and banned. Out of 4 orders, 3 had supply and lead time problems (whereas on the site the material was ""in stock"" or available within 6 days). My last order, which I had the misfortune to place, was dated November 08, 2016 (the equipment was available, so there was no delay) ..... Parcel still not delivered and no news from 1001 maquettes despite several reminders. Thank you 1001 Maquettes for your long lead times and for not following up our orders.

Ordered on December 5 for a birthday present on December 20 (wooden boat to build). I only saw the negative reviews afterwards and crossed my fingers to avoid them. Missed! I got there early to avoid any problems and it was a failure, I had to make another purchase elsewhere... Parcel delivered and to my great surprise the package is super light and not very bulky... I opened it and was astonished to find only a box of fittings. I call customer service, which answers with great difficulty after X attempts, and I'm told that the package will be reshipped as soon as possible by Collissimo and that I'll be sent a confirmation e-mail so that I can have everything as soon as possible. No e-mail received, no sound, no image, I have a fittings box that cost me an arm and a leg (180€).

I am still waiting for reimbursements on orders not obtained but with debits on my account made them without problem I am promised to make the transfer to my bank account and then I am informed that it will be by check the time already passes a week I have the impression that they take me for a pi

How can I give an assessment when I haven't yet received my order (n°92077) placed on 041216 and I've been debited for the amount. What's more, it's impossible to reach customer service by phone. For the moment is more than unfavorable not to

Was not delivered. It's a real struggle to be heard - communication is almost non-existent! A f

paint ordered 3 weeks ago, still has not arrived. The title says it all.

paint ordered 3 weeks ago, still has not arrived. The title says it all.

The delivery time was exceeded by one week instead of 24 hours.

I still haven't received my order n° 90345 placed on 13112016 we are still on 04122016. On the other hand, the money has been debited from my account and quite quickly compared to the delivery time.

Having not received my order in full 8 days after my complaint, I still have no reply except for confirmation of receipt of my order.

order made on 13112016 was to be delivered between 14 and 1611 we are 2511 no news 3 messages sent no response and voice message on the phone . I am quite dissatisfied for an order of 170 €. not serious at all next orders will be madeÃ

strongly advise against ordering made on 3112016 today 24112016 still nothing received and two emails sent still without reply !!!!!!!!!!!!! this is my last order at 1001 maquettes de jong alain Bel

Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad

Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad

Order placed charged but not delivered no response to my messages for now do not like me go see aill

For 50€ 4 pieces of plastic, some deformed and damaged (badly cut pieces). Still for that price: no paint, no glue and no string, even though you can see it on the picture of the

Order shipped late. Parcel given to Mondial Relay without name, address or telephone number. Package undeliverable and impossible to collect. 1001 Maquettes doesn't reply to messages, so I lost the parcel and my money (83€). NOT TO BE ADVISED because

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.