English 
A
Rating: 4 out of 5
all good
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Delivery within the scheduled time.
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J
Rating: 4 out of 5
Products as ordered, delivery time of almost a month is too long and shipping costs of over 8 euros for a mailbox package are way too high.
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P
Rating: 4 out of 5
Order received without problems.
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B
Rating: 3 out of 5
Product conforms and is well packaged, but it took more than fifteen days to arrive and no news between the order and the arrival?..
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G
Rating: 4 out of 5
Great products Good and fast shipping arrived earlier than expected I will take other products
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B
Rating: 4 out of 5
as expected
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L
Rating: 3 out of 5
The car is beautiful, well made, the only flaw is that the two hoods do not open and the wheels do not turn, but the quality price is there!
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G
Rating: 2 out of 5
The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.
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Response from 1001hobbies
Hello Germain,
Thank you for sharing your feelings. We understand your disappointment regarding the helicopter SE.313 Alouette 2 and we wish to better understand your situation. Please feel free to contact us directly at the following address: [email protected] so that we can assist you.
Best regards,
The 1001hobbies team
Thank you for sharing your feelings. We understand your disappointment regarding the helicopter SE.313 Alouette 2 and we wish to better understand your situation. Please feel free to contact us directly at the following address: [email protected] so that we can assist you.
Best regards,
The 1001hobbies team
O
Rating: 3 out of 5
It has taken a long time to arrive. It may have been due to the POST OFFICE
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K
Rating: 4 out of 5
Everything was okay, I just had to pay 8€ again because it didn't come to my home, but I had to pick it up at the pickup station. I don't know why. Best regards, Klaus Pfeiffer
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J
Rating: 3 out of 5
Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!
Response from 1001hobbies
Dear John,
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding customs charges and hope that this experience won't deter you from shopping with us again in the future.
Best regards,
The 1001hobbies Team
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding customs charges and hope that this experience won't deter you from shopping with us again in the future.
Best regards,
The 1001hobbies Team
R
Rating: 4 out of 5
Very satisfied with the order, nice site for hobbyists!
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M
Rating: 3 out of 5
The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...
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G
Rating: 3 out of 5
What a long wait for my order but it was fine
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F
Rating: 2 out of 5
All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!
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Response from 1001hobbies
Hello François,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to better understand what happened. Please feel free to contact us privately so that we can discuss this matter.
Best regards,
The 1001hobbies team
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to better understand what happened. Please feel free to contact us privately so that we can discuss this matter.
Best regards,
The 1001hobbies team
T
Rating: 2 out of 5
Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards
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Response from 1001hobbies
Hello Thierry,
Thank you for taking the time to share your opinion. We are sorry that your experience did not meet your expectations regarding the double packaging. We encourage you to contact us directly so that we can resolve this issue together.
Best regards,
The 1001hobbies team.
Thank you for taking the time to share your opinion. We are sorry that your experience did not meet your expectations regarding the double packaging. We encourage you to contact us directly so that we can resolve this issue together.
Best regards,
The 1001hobbies team.
D
Rating: 3 out of 5
Didn't receive my correct order. All my e-mails to Customer Service went unanswered.
J
Rating: 2 out of 5
When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.
Response from 1001hobbies
Dear Jaime,
Thank you for sharing your experience with us. We sincerely apologize for the confusion and the delay in delivery. We understand how frustrating this can be and would like to discuss it with you in order to find a suitable solution.
You can also contact us directly at [email protected] so that we can handle your request more quickly.
Kind regards,
The 1001hobbies Team
Thank you for sharing your experience with us. We sincerely apologize for the confusion and the delay in delivery. We understand how frustrating this can be and would like to discuss it with you in order to find a suitable solution.
You can also contact us directly at [email protected] so that we can handle your request more quickly.
Kind regards,
The 1001hobbies Team
A
Rating: 4 out of 5
Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.
Response from 1001hobbies
Dear Anya,
Thank you for sharing your experience with us. We truly appreciate your patience throughout the process and are glad to hear that you finally received your item. We hope to serve you again in the future with a smoother experience.
Best regards,
The 1001hobbies Team
Thank you for sharing your experience with us. We truly appreciate your patience throughout the process and are glad to hear that you finally received your item. We hope to serve you again in the future with a smoother experience.
Best regards,
The 1001hobbies Team
J
Rating: 4 out of 5
Good order tracking despite the manufacturer's delays
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J
Rating: 4 out of 5
Shipment as expected. Quality packaging and short deadlines. Impeccable therefore!
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L
Rating: 4 out of 5
everything to your liking
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Y
Rating: 3 out of 5
Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners
J
Rating: 3 out of 5
Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.
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V
Rating: 4 out of 5
The products are amazing and at a very good price. I don't give it 5 stars because the shipping time took a long time because they didn't have the product in stock, more than a month. Still, I will buy again on this website
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J
Rating: 2 out of 5
The package has arrived but I sent a few emails and have received no response at all.
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Response from 1001hobbies
Dear Jan,
Thank you very much for your feedback. We are sorry to hear that you have not received a response to your emails. We would like to resolve this for you, so please contact us through our customer service so we can assist you further.
Best regards,
The team of 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you have not received a response to your emails. We would like to resolve this for you, so please contact us through our customer service so we can assist you further.
Best regards,
The team of 1001hobbies
S
Rating: 4 out of 5
Hello, I wasn't aware that the delivery would not take place within a few days... one part was not available and the others were waiting for the last part.
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G
Rating: 4 out of 5
Everything is great, just a bit long for delivery times.
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G
Rating: 4 out of 5
Arrived as per order after a week from the order
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E
Rating: 4 out of 5
Perfect delivered quickly but the packaging is a bit light the model box was not secured inside
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C
Rating: 4 out of 5
ras
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C
Rating: 4 out of 5
Order executed with delay but without error.
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Response from 1001hobbies
Hello Claude,
We warmly thank you for your positive feedback. It is always a pleasure to know that our customers appreciate the smooth processing of their orders. We hope to see you very soon in our online store.
The 1001hobbies team
We warmly thank you for your positive feedback. It is always a pleasure to know that our customers appreciate the smooth processing of their orders. We hope to see you very soon in our online store.
The 1001hobbies team
M
Rating: 2 out of 5
The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.
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Response from 1001hobbies
Hello Marie,
Thank you for sharing your experience with us. We are sincerely sorry to learn that the handling of your order did not meet your expectations, and we appreciate your patience throughout this process.
Please know that we have since ended our partnership with Smartbox, in order to guarantee our customers a level of service more in line with our standards.
Do not hesitate to contact us directly so that we can discuss your situation and provide you with the best possible solution.
Best regards,
The 1001hobbies team
Thank you for sharing your experience with us. We are sincerely sorry to learn that the handling of your order did not meet your expectations, and we appreciate your patience throughout this process.
Please know that we have since ended our partnership with Smartbox, in order to guarantee our customers a level of service more in line with our standards.
Do not hesitate to contact us directly so that we can discuss your situation and provide you with the best possible solution.
Best regards,
The 1001hobbies team
K
Rating: 3 out of 5
This time everything is good, last time less so
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A
Rating: 4 out of 5
Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.
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A
Rating: 4 out of 5
very good seller
G
Rating: 2 out of 5
The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.
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Response from 1001hobbies
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations and that the information on the availability of the item was not clear. Your feedback is valuable and we are constantly working to improve the transparency of our site. We hope to have the opportunity to serve you again, providing you with a more satisfactory experience.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations and that the information on the availability of the item was not clear. Your feedback is valuable and we are constantly working to improve the transparency of our site. We hope to have the opportunity to serve you again, providing you with a more satisfactory experience.
Best regards,
The 1001hobbies team
H
Rating: 3 out of 5
Delivery takes way too long.
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Response from 1001hobbies
Hello Hervé,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
C
Rating: 4 out of 5
All in order
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