The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.

All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!

Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

The package has arrived but I sent a few emails and have received no response at all.

The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.

The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

3 weeks to deliver a small model...

One of the models received did not match the one I ordered

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.

Shipping took way too long even though I had premium shipping.

The product is okay but the delivery was very slow, waiting more than a week is not great.

Too long to arrive

Everything great, fast shipping, great goods, always happy to come back!

An order placed for Christmas, an item received at the end of March. "Supplier problem". Strangely, a few days after threatening to call a mediator... Fortunately, the item seems rather qualitative.

Hello, I received your order with a lot of delay, not having any email, I had to send you one to find out what was going on. You replied that a product was missing and would be replaced by another which I accepted, but when I received my order, I realized that the product you sent me did not meet my expectations. It was a product for the airbrush and I do not have an airbrush. However, the other products I ordered are very good, nothing to say. Have a nice day.

I actually wanted to cancel the pre-order, but they did not want to refund my money. When I ordered it, I also paid extra for safe shipping, but it was just thrown in the box with only paper at the bottom. I hate this company; I hope it goes bankrupt. Thieves.

It’s been almost 6 weeks and I still don’t have my order delivered.

Already has taken a month, and order hasn't even been shipped.

I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!

The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.

The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.

Wrong model delivered. Just email contact and still heard nothing.

Broken brush I sent you an email with a photo

Delivery time not respected at all. I had to change my schedule.

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.

Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

delay much too long..... Order - received on 13/2

order is taking a long time

Delivery much too long