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P
Rating: 2 out of 5
Delivery following error
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Customer reviews of 23Vins
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 029 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with numerous mentions of quick delivery, punctual arrivals, and efficient handling from order to pickup. Customers highlight careful, well-packed shipments and packaging that protects the contents, contributing to a smooth, satisfactory purchasing experience. The product selection and pricing are repeatedly praised, with customers noting good value and a wide range of options. Customer service is described as serious, responsive, and helpful, reinforcing trust and repeat orders.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 1 out of 5
I did not receive my order!
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L
Rating: 1 out of 5
Order canceled by you due to no stock. It doesn't look serious.
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C
Rating: 2 out of 5
4I did not receive the wines planned and I did not receive the expected refund.
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J
Rating: 1 out of 5
Zero. Delivery level
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Response from 23Vins
Hello,
We take note of your comment regarding the delivery. However, it is important to clarify that the shipment was made within the deadlines and that the problem encountered comes from the carrier, an element over which we unfortunately have no control.
At your request, we proceeded to reship your order and offered champagne flutes as a goodwill gesture. It is therefore regrettable that these actions are not mentioned in your review.
We remain at your disposal for any further questions.
Best regards,
The 23vins team
We take note of your comment regarding the delivery. However, it is important to clarify that the shipment was made within the deadlines and that the problem encountered comes from the carrier, an element over which we unfortunately have no control.
At your request, we proceeded to reship your order and offered champagne flutes as a goodwill gesture. It is therefore regrettable that these actions are not mentioned in your review.
We remain at your disposal for any further questions.
Best regards,
The 23vins team
C
Rating: 2 out of 5
I ordered in 2021 and received in 2023. I sent a message to report it to the selling site, which did not bother to respond. I don't think I will buy again on this site.
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M
Rating: 1 out of 5
I ordered wine from this shop over four weeks ago for more than 200 euro and have received neither the delivery nor a refund. Customer service has been unresponsive, and DPD confirmed the seller must act but nothing has been done. Very disappointing experience. This has been a very frustrating experience, and I cannot recommend ordering from this shop unless they improve both their delivery reliability and customer service.
G
Rating: 1 out of 5
I ordered in the morning with express delivery option for next day delivery. Instead of arriving 1 day after, it arrived 4 days later. No response from customer service following my message a few days ago.
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Response from 23Vins
Hello,
We apologize for the delivery delay and the lack of response from our side. This does not correspond to the quality of service we wish to offer.
We are processing a refund for the express shipping fees today.
Once again, our sincere apologies for this inconvenience.
Best regards,
The 23vins team
We apologize for the delivery delay and the lack of response from our side. This does not correspond to the quality of service we wish to offer.
We are processing a refund for the express shipping fees today.
Once again, our sincere apologies for this inconvenience.
Best regards,
The 23vins team
E
Rating: 1 out of 5
Hello, incomplete order, I sent a message, no response for now. Thank you
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M
Rating: 2 out of 5
I ordered vintage wine 2022 and received 2024.
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L
Rating: 1 out of 5
I was supposed to receive my order at a pickup point next to my house. The package arrived at the post office very far away and very heavy. This is the last time I order from you.
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H
Rating: 2 out of 5
difficulties in receiving the package
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R
Rating: 1 out of 5
Perfect
M
Rating: 1 out of 5
The bottle I ordered does not correspond to the bottle I received. Despite my complaint, no reaction to date. Please pay attention to the visual of the product displayed on the site when ordering. This is Vve Clicquot and its ice jacket.
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D
Rating: 1 out of 5
0........ Broken bottles I'm still waiting for you to contact me to find out what we're doing. The package was returned to you by mail. I'm very angry.
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M
Rating: 1 out of 5
Delivery not in accordance with the order 2 times in a row. Unacceptable
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A
Rating: 1 out of 5
I ordered 1 hour ago, except if my opinion concerns if I am satisfied to have paid, to ask me my opinion is nonsense!
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A
Rating: 2 out of 5
Order still not received 7 days later
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Response from 23Vins
Hello Roger, Your order has been marked as delivered today. If this is not the case, please contact us by telephone on 05 55 76 71 02 ! The 23vins team
A
Rating: 1 out of 5
No comment tracking
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A
Rating: 1 out of 5
Delivery time 15 days !!! Incomplete order. Missing 2 bottles !!!. no explanation. Etc ...
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A
Rating: 1 out of 5
Corky and not good, contrary to my memories
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Response from 23Vins
Dear customer, Thank you for your feedback. We are sorry to hear that the wine was corked and will do our utmost to pass on the information. Best regards, 23vins