The store consistently delivers fast and reliable service, with numerous mentions of quick delivery, punctual arrivals, and efficient handling from order to pickup. Customers highlight careful, well-packed shipments and packaging that protects the contents, contributing to a smooth, satisfactory purchasing experience. The product selection and pricing are repeatedly praised, with customers noting good value and a wide range of options. Customer service is described as serious, responsive, and helpful, reinforcing trust and repeat orders.
I did not receive my delivery on the scheduled date and day which is unpleasant for being able to receive so a modification of my organization in order to be present to receive this sensitive product!!!
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Pierre S.
Rating: 2 out of 5
following a purchase from 01/07/2026
Delivery following error
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Jean Pierre J.
Rating: 1 out of 5
following a purchase from 17/04/2026
I did not receive my order!
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Laurent F.
Rating: 1 out of 5
following a purchase from 22/02/2026
Order canceled by you due to no stock. It doesn't look serious.
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Christian R.
Rating: 2 out of 5
following a purchase from 07/01/2026
4I did not receive the wines planned and I did not receive the expected refund.
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Christophe L.
Rating: 3 out of 5
following a purchase from 07/12/2025
Lack of communication. The packaging is perfect.
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Bruno V.
Rating: 3 out of 5
following a purchase from 16/11/2025
Everything is fine
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Jonathan C.
Rating: 1 out of 5
following a purchase from 04/11/2025
Zero. Delivery level
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Response from 23Vins
Hello,
We take note of your comment regarding the delivery. However, it is important to clarify that the shipment was made within the deadlines and that the problem encountered comes from the carrier, an element over which we unfortunately have no control.
At your request, we proceeded to reship your order and offered champagne flutes as a goodwill gesture. It is therefore regrettable that these actions are not mentioned in your review.
We remain at your disposal for any further questions.
Best regards,
The 23vins team
M
Manuel V.
Rating: 3 out of 5
following a purchase from 31/10/2025
I have known this excellent brand for a long time. The only issue is the delivery: I paid for a Chronopost for the next day, the date was not respected, Maison Gobillard said they would refund part of the delivery costs, which has not been done so far…
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Philippe F.
Rating: 3 out of 5
following a purchase from 20/10/2025
A bit long: 4 days between the order and delivery. Very well packaged. Very good wines. Range to be expanded.
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Response from 23Vins
Hello Philippe,
Thank you for your feedback and your rating. We are delighted to hear that you appreciated the packaging and the quality of our wines. We understand that the delivery time may have seemed long to you, and we are striving to optimize this process. Your suggestion to expand our range is also greatly appreciated, and we will take this into account for our future selections. Please feel free to reach out to us for any other comments or questions.
Best regards,
The 23vins team
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Patrick C.
Rating: 3 out of 5
following a purchase from 17/10/2025
Order in 3 separate packages without being notified. So I went back a second time for the balance.
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Christelle L.
Rating: 2 out of 5
following a purchase from 22/09/2025
I ordered in 2021 and received in 2023. I sent a message to report it to the selling site, which did not bother to respond. I don't think I will buy again on this site.
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Philippe N.
Rating: 3 out of 5
following a purchase from 11/09/2025
The promise of a delivery within J+1 was not kept. Package compliant and bottles well protected.
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Magdalena K.
Rating: 1 out of 5
following a purchase from 19/08/2025
I ordered wine from this shop over four weeks ago for more than 200 euro and have received neither the delivery nor a refund. Customer service has been unresponsive, and DPD confirmed the seller must act but nothing has been done. Very disappointing experience. This has been a very frustrating experience, and I cannot recommend ordering from this shop unless they improve both their delivery reliability and customer service.
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Philippe H.
Rating: 3 out of 5
following a purchase from 11/07/2025
I ordered Corsican wine regarding the status of my order, it was mentioned as restocking, I had to call three weeks later for my wine to be shipped, I find that unacceptable and better follow-up would be much more pleasant.
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Response from 23Vins
Hello,
Thank you for your feedback and above all, our sincere apologies for this unusually long shipping delay.
Your order placed on July 11 was shipped 10 days later, on July 21, but indeed, you should never have had to chase our service and we sincerely regret that.
Please know that your comment has been heard. Your satisfaction is our priority, and we are sorry for not meeting expectations this time.
We look forward to providing you with a better experience in the future.
Sincerely,
Clémentine from 23vins
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Gabriel D.
Rating: 1 out of 5
following a purchase from 03/07/2025
I ordered in the morning with express delivery option for next day delivery. Instead of arriving 1 day after, it arrived 4 days later. No response from customer service following my message a few days ago.
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Response from 23Vins
Hello,
We apologize for the delivery delay and the lack of response from our side. This does not correspond to the quality of service we wish to offer.
We are processing a refund for the express shipping fees today.
Once again, our sincere apologies for this inconvenience.
Best regards,
The 23vins team
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Eric Y.
Rating: 1 out of 5
following a purchase from 28/06/2025
Hello, incomplete order, I sent a message, no response for now. Thank you
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Patrice P.
Rating: 3 out of 5
following a purchase from 14/06/2025
Average quality wine
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Response from 23Vins
Hello Patrice,
Thank you for taking the time to share your feedback on our site 23vins. We are sorry to hear that the quality of the wines you tasted did not meet your expectations. Your feedback is valuable and helps us improve our selection. Please feel free to share your preferences with us, we would be happy to recommend wines that might suit you better.
Best regards,
The 23vins team
M
Mireille B.
Rating: 2 out of 5
following a purchase from 06/06/2025
I ordered vintage wine 2022 and received 2024.
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Lionel T.
Rating: 1 out of 5
following a purchase from 12/06/2025
I was supposed to receive my order at a pickup point next to my house. The package arrived at the post office very far away and very heavy. This is the last time I order from you.
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Hocine C.
Rating: 2 out of 5
following a purchase from 26/05/2025
difficulties in receiving the package
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Francois C.
Rating: 3 out of 5
following a purchase from 30/04/2025
Hello, I am not satisfied, when I order Bergerac rosé and receive Bergerac red!!!!!!
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Rik V.
Rating: 1 out of 5
following a purchase from 24/02/2025
Perfect
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Michel R.
Rating: 1 out of 5
following a purchase from 06/01/2025
The bottle I ordered does not correspond to the bottle I received. Despite my complaint, no reaction to date. Please pay attention to the visual of the product displayed on the site when ordering. This is Vve Clicquot and its ice jacket.
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Bruno M.
Rating: 3 out of 5
following a purchase from 02/11/2024
While the site offers good products at very attractive prices, it unfortunately advertises delivery before 1 p.m. the following day, even though it uses Chronopost. The result is that you don't get your order delivered the next day at all, and more often than not you have to collect your heavy parcels from the post office. This was my case.
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Dominique L.
Rating: 1 out of 5
following a purchase from 27/10/2024
0........ Broken bottles I'm still waiting for you to contact me to find out what we're doing. The package was returned to you by mail. I'm very angry.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 21/10/2024
Delivery not in accordance with the order 2 times in a row. Unacceptable
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Alain T.
Rating: 1 out of 5
following a purchase from 14/02/2024
I ordered 1 hour ago, except if my opinion concerns if I am satisfied to have paid, to ask me my opinion is nonsense!
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Jacky L.
Rating: 3 out of 5
following a purchase from 22/01/2024
a small problem of understanding between 23vins and Chronopost because on your site the parcel was marked shipped and on Chronopost that the parcel was being prepared by you which was indeed the case. A customer service person was able to inform me and even called me back when the parcel was picked up by Chronopost. I would like to thank her for her warm welcome, her kindness and for taking the time to inform herself and me.
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Jean-Luc T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Responsive after-sales service, fast delivery, but the vintage received did not correspond to the order. A warning would have been welcome.
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Jean Michel D.
Rating: 3 out of 5
following a purchase from 28/07/2023
Ordered 8 bottles. First delivery quick, but after checking and opening, 6 bottles delivered. Had to call to say the order was not complete. Delivery of the other 2 blles later. We would have appreciated a commercial gesture to compensate for this error in the order, apparently not a current practice with this retailer. Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
I regret not having had the same price on the second order 11.50€ instead of 9 .80€ It is not very commercial
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
Following this order I received the 3 bottles of monbazillac, but for the bottle of ruinart I did not receive the right one.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2023
Order still not received 7 days later
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Response from 23Vins
Hello Roger, Your order has been marked as delivered today. If this is not the case, please contact us by telephone on 05 55 76 71 02 ! The 23vins team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2023
No comment tracking
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2023
Delivery time 15 days !!! Incomplete order. Missing 2 bottles !!!. no explanation. Etc ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2023
There are 2 bottles missing from my order...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2023
Hello. For me, the taste is a little too fruity, so I don't like it as much. Nevertheless, I would give it a good rating. My son gave me a taste of HIVER 22 which I really found to my liking. I think it was less fruity.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2022
I've already replied, I asked for a birthday card which you charged me for and which I didn't get, so I'm disappointed.
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Response from 23Vins
Thank you for your feedback. We apologize for this problem and will proceed with the refund of the birthday card as soon as possible. We will do our best to heed your opinion and not make this mistake again. Kind regards, 23vins
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/07/2022
Corky and not good, contrary to my memories
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Response from 23Vins
Dear customer, Thank you for your feedback. We are sorry to hear that the wine was corked and will do our utmost to pass on the information. Best regards, 23vins
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