Customer reviews of 23Vins

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 029 published reviews
5 922 90% 4 64 6% 3 22 2% 2 6 1% 1 15 1%

Summary of reviews

The store consistently delivers fast and reliable service, with numerous mentions of quick delivery, punctual arrivals, and efficient handling from order to pickup. Customers highlight careful, well-packed shipments and packaging that protects the contents, contributing to a smooth, satisfactory purchasing experience. The product selection and pricing are repeatedly praised, with customers noting good value and a wide range of options. Customer service is described as serious, responsive, and helpful, reinforcing trust and repeat orders.

Reviews 1, 3 and 4 stars

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R
Richard R.
Rating: 4 out of 5
following a purchase from 02/05/2025
Very good site, deserves to be known
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Francois C.
Rating: 3 out of 5
following a purchase from 30/04/2025
Hello, I am not satisfied, when I order Bergerac rosé and receive Bergerac red!!!!!!
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Noémie S.
Rating: 4 out of 5
following a purchase from 16/04/2025
varieties of wine reduced however, I found on this site wines that I could no longer find at the competition. the prices are not necessarily more attractive than elsewhere but the real downside is the cost of delivery.
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Michel V.
Rating: 4 out of 5
following a purchase from 26/02/2025
Delivered quickly but beyond the announced delivery time, which could have been annoying if we had counted on bottles during the weekend "lost" waiting for the parcel...
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Michel V.
Rating: 4 out of 5
following a purchase from 26/02/2025
Delivered quickly but beyond the announced delivery time, which could have been annoying if we had counted on bottles during the weekend "lost" waiting for the parcel...
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Régine C.
Rating: 4 out of 5
following a purchase from 01/03/2025
Ghuj
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Régine C.
Rating: 4 out of 5
following a purchase from 01/03/2025
Ghuj
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Rik V.
Rating: 1 out of 5
following a purchase from 24/02/2025
Perfect
O
Olivier P.
Rating: 4 out of 5
following a purchase from 05/01/2025
Satisfied, fast delivery in "top" boxes
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Michel R.
Rating: 1 out of 5
following a purchase from 06/01/2025
The bottle I ordered does not correspond to the bottle I received. Despite my complaint, no reaction to date. Please pay attention to the visual of the product displayed on the site when ordering. This is Vve Clicquot and its ice jacket.
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Jean Marc B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Quality product. Fast delivery.
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Bernard G.
Rating: 4 out of 5
following a purchase from 26/12/2024
yes yes
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Luca I.
Rating: 4 out of 5
following a purchase from 13/12/2024
Prodotto arrivato integro, consiglio
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Hubert K.
Rating: 4 out of 5
following a purchase from 09/12/2024
Great!
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Michel T.
Rating: 4 out of 5
following a purchase from 05/12/2024
All is ok
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Gérard L.
Rating: 4 out of 5
following a purchase from 13/12/2024
Order received well packaged
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Philippe J.
Rating: 4 out of 5
following a purchase from 10/12/2024
Good evening, Be careful to distinguish between taking a Cde according to what appears on the screen and the permanent help of the person requested to make this Cde. If she hadn't intervened, my Cde wouldn't be in this world. THANK YOU again Clémentine.
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Gerard A.
Rating: 4 out of 5
following a purchase from 05/12/2024
Everything went smoothly. From the order, to the help on the phone, to the delivery!
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Bruno T.
Rating: 4 out of 5
following a purchase from 02/12/2024
The site is very well done, however delivery very complicated with chronopost we are really at their disposal, despite a defined day, without warning you postpone delivery to the next day!!!!
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Guillaume B.
Rating: 4 out of 5
following a purchase from 11/11/2024
Good overall
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Bruno M.
Rating: 3 out of 5
following a purchase from 02/11/2024
While the site offers good products at very attractive prices, it unfortunately advertises delivery before 1 p.m. the following day, even though it uses Chronopost. The result is that you don't get your order delivered the next day at all, and more often than not you have to collect your heavy parcels from the post office. This was my case.
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Laurent G.
Rating: 4 out of 5
following a purchase from 03/11/2024
Delivery conforms to order. Only remark, when ordering, I asked for a delivery on Thursday or Friday and the first parcel arrived on Wednesday.
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D
Dominique L.
Rating: 1 out of 5
following a purchase from 27/10/2024
0........ Broken bottles I'm still waiting for you to contact me to find out what we're doing. The package was returned to you by mail. I'm very angry.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 21/10/2024
Delivery not in accordance with the order 2 times in a row. Unacceptable
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Christian B.
Rating: 4 out of 5
following a purchase from 18/10/2024
Satisfied with the speedy processing of the order. Original, fruity, pleasant Cote de Boeuf wine Correct Haut Pécharmant wine, but in my opinion less characterful than others from the same appellation in the same price range.
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Jean-Paul V.
Rating: 4 out of 5
following a purchase from 06/10/2024
A wide range of quality champagne.
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Michael P.
Rating: 4 out of 5
following a purchase from 04/07/2024
Very friendly staff on the phone and fast delivery I recommend
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Patrick D.
Rating: 4 out of 5
following a purchase from 30/05/2024
Ok Good
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Alain T.
Rating: 1 out of 5
following a purchase from 14/02/2024
I ordered 1 hour ago, except if my opinion concerns if I am satisfied to have paid, to ask me my opinion is nonsense!
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Jeanpierre M.
Rating: 4 out of 5
following a purchase from 29/01/2024
All's well
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J
Jacky L.
Rating: 3 out of 5
following a purchase from 22/01/2024
a small problem of understanding between 23vins and Chronopost because on your site the parcel was marked shipped and on Chronopost that the parcel was being prepared by you which was indeed the case. A customer service person was able to inform me and even called me back when the parcel was picked up by Chronopost. I would like to thank her for her warm welcome, her kindness and for taking the time to inform herself and me.
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Gérard D.
Rating: 4 out of 5
following a purchase from 18/01/2024
Very reactive at the Cde - very fast deadline - very correct packing -- nothing to say !!...
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Florian B.
Rating: 4 out of 5
following a purchase from 16/12/2023
Fast and careful delivery On the site, the search is not obvious.
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Patrick P.
Rating: 4 out of 5
following a purchase from 27/11/2023
user-friendly
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Jean-Luc T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Responsive after-sales service, fast delivery, but the vintage received did not correspond to the order. A warning would have been welcome.
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Sebastien D.
Rating: 4 out of 5
following a purchase from 21/11/2023
Too bad you can't download the invoice without opening an account.
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Hilarion E.
Rating: 4 out of 5
following a purchase from 07/11/2023
Fast delivery and easy payment on site
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Keith T.
Rating: 4 out of 5
following a purchase from 22/10/2023
Delivery charges unecpected
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Millard L.
Rating: 4 out of 5
following a purchase from 25/08/2023
Easy access
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Jean Michel D.
Rating: 3 out of 5
following a purchase from 28/07/2023
Ordered 8 bottles. First delivery quick, but after checking and opening, 6 bottles delivered. Had to call to say the order was not complete. Delivery of the other 2 blles later. We would have appreciated a commercial gesture to compensate for this error in the order, apparently not a current practice with this retailer. Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
I regret not having had the same price on the second order 11.50€ instead of 9 .80€ It is not very commercial
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Minimalist site in terms of drop-down menus compared to other sites, but nevertheless clear and sufficient for a selection.
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