Customer reviews of 23Vins

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 029 published reviews
5 922 90% 4 64 6% 3 22 2% 2 6 1% 1 15 1%

Summary of reviews

The store consistently delivers fast and reliable service, with numerous mentions of quick delivery, punctual arrivals, and efficient handling from order to pickup. Customers highlight careful, well-packed shipments and packaging that protects the contents, contributing to a smooth, satisfactory purchasing experience. The product selection and pricing are repeatedly praised, with customers noting good value and a wide range of options. Customer service is described as serious, responsive, and helpful, reinforcing trust and repeat orders.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
The only problem with the price would be the amount before free delivery. Otherwise, the site is fairly fluid and the prices correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
Following this order I received the 3 bottles of monbazillac, but for the bottle of ruinart I did not receive the right one.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2023
No comment tracking
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2023
Delivery time 15 days !!! Incomplete order. Missing 2 bottles !!!. no explanation. Etc ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2023
There are 2 bottles missing from my order...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
all is ok
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Response from 23Vins
Thank you for your review, we are delighted that everything went well! We look forward to serving you again! The 23vins team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
Fluid site, but prices have risen
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2023
Hello. For me, the taste is a little too fruity, so I don't like it as much. Nevertheless, I would give it a good rating. My son gave me a taste of HIVER 22 which I really found to my liking. I think it was less fruity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
Delivery in relay point very good. The site is easy to navigate. Free delivery for orders of 180€.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
Very good transaction , fast and easy !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Good price and fast delivery. Easy to find your way around the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
The site could be clearer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Delivery is expensive but everything is perfect, especially the wine!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2022
I've already replied, I asked for a birthday card which you charged me for and which I didn't get, so I'm disappointed.
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Response from 23Vins
Thank you for your feedback. We apologize for this problem and will proceed with the refund of the birthday card as soon as possible. We will do our best to heed your opinion and not make this mistake again. Kind regards, 23vins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
Delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
Fast delivery in good safe package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/07/2022
Corky and not good, contrary to my memories
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Response from 23Vins
Dear customer, Thank you for your feedback. We are sorry to hear that the wine was corked and will do our utmost to pass on the information. Best regards, 23vins
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
A little long to receive. I already knew the wine I bought, otherwise the site doesn't necessarily make you want to buy other wines blindly.
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Response from 23Vins
Dear customer, Thank you for taking the time to send us your feedback. As far as your order is concerned, it was dispatched within 48 hours from our warehouse during the end-of-year period. However, it is true that your parcel was handed over to our carrier on Friday 10th and that the latter did not dispatch it until Monday 13th. We will pass this information on to you in order to improve our service. Best regards, 23vins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Very easy to order with some precision on the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
The wines are interesting and the prices correct, but there are delivery errors and inappropriate accounting reminders.
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Response from 23Vins
Dear customer, Thank you for bringing this problem to our attention and we sincerely apologize. We are sorry that you have received, after verification, a reminder. We have passed on the information and will try to be more vigilant in the future.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2021
no problem
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Response from 23Vins
Thanks for your feedback. 23vins
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