Customer reviews of 23Vins

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 029 published reviews
5 922 90% 4 64 6% 3 22 2% 2 6 1% 1 15 1%

Summary of reviews

The store consistently delivers fast and reliable service, with numerous mentions of quick delivery, punctual arrivals, and efficient handling from order to pickup. Customers highlight careful, well-packed shipments and packaging that protects the contents, contributing to a smooth, satisfactory purchasing experience. The product selection and pricing are repeatedly praised, with customers noting good value and a wide range of options. Customer service is described as serious, responsive, and helpful, reinforcing trust and repeat orders.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
Delivery in relay point very good. The site is easy to navigate. Free delivery for orders of 180€.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
Very good transaction , fast and easy !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Good price and fast delivery. Easy to find your way around the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
The site could be clearer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Delivery is expensive but everything is perfect, especially the wine!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2022
I've already replied, I asked for a birthday card which you charged me for and which I didn't get, so I'm disappointed.
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Response from 23Vins
Thank you for your feedback. We apologize for this problem and will proceed with the refund of the birthday card as soon as possible. We will do our best to heed your opinion and not make this mistake again. Kind regards, 23vins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
Delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
Fast delivery in good safe package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
A little long to receive. I already knew the wine I bought, otherwise the site doesn't necessarily make you want to buy other wines blindly.
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Response from 23Vins
Dear customer, Thank you for taking the time to send us your feedback. As far as your order is concerned, it was dispatched within 48 hours from our warehouse during the end-of-year period. However, it is true that your parcel was handed over to our carrier on Friday 10th and that the latter did not dispatch it until Monday 13th. We will pass this information on to you in order to improve our service. Best regards, 23vins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Very easy to order with some precision on the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
The wines are interesting and the prices correct, but there are delivery errors and inappropriate accounting reminders.
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Response from 23Vins
Dear customer, Thank you for bringing this problem to our attention and we sincerely apologize. We are sorry that you have received, after verification, a reminder. We have passed on the information and will try to be more vigilant in the future.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2021
no problem
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Response from 23Vins
Thanks for your feedback. 23vins
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