/10
★★★★★
based on 3738 reviews published
★★★★★
based on 3738 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Late delivery Very disappointed
Fernando S.
purchased on 21/03/2024
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review.
Your order was indeed delivered on the day it was dispatched on 22/03/2024, however it was never scanned at the outbound sorting center.
Our customer service department therefore returned your order on 26/03/2024 with an additional commercial gesture. This return was delivered to you within 48 hours, i.e. on schedule.
Unfortunately, we cannot be held responsible for delivery problems encountered by Colissimo, and we always do our utmost to ensure that our customers receive their orders.
The 321 CBD team
Your order was indeed delivered on the day it was dispatched on 22/03/2024, however it was never scanned at the outbound sorting center.
Our customer service department therefore returned your order on 26/03/2024 with an additional commercial gesture. This return was delivered to you within 48 hours, i.e. on schedule.
Unfortunately, we cannot be held responsible for delivery problems encountered by Colissimo, and we always do our utmost to ensure that our customers receive their orders.
The 321 CBD team
1
/5
★☆☆☆☆
An order placed in January and still nothing received to date March 27. Never received any indication of the arrival of my order at the relay point.
Laetitia V.
purchased on 12/01/2024
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Answer from 321cbd
Hello and thank you for taking the time to post your review.
After checking your customer account, an email was sent to you on 09/02/2024 to inform you that your package had been returned to us. We then offered you the option of having your parcel sent to a relay point or to your home address. Unfortunately, we did not hear back from you regarding your choice of shipment.
As a result, and in the absence of any response from you, your package has not been returned.
We invite you to contact us either by e-mail or by telephone so that we can reship your order either to your home address or to a relay point.
The 321 CBD team
After checking your customer account, an email was sent to you on 09/02/2024 to inform you that your package had been returned to us. We then offered you the option of having your parcel sent to a relay point or to your home address. Unfortunately, we did not hear back from you regarding your choice of shipment.
As a result, and in the absence of any response from you, your package has not been returned.
We invite you to contact us either by e-mail or by telephone so that we can reship your order either to your home address or to a relay point.
The 321 CBD team
1
/5
★☆☆☆☆
I recommend, without hesitation
Bruno C.
purchased on 22/02/2024
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
The 321 CBD team
1
/5
★☆☆☆☆
After 1 week of use, I don't feel any benefit: I used to consume CBD oil from a competitor's brand at 5% in full spectrum, but I bought 321cbd's at 10% and it didn't work on me, which is very surprising, I have a small frame and am very sensitive to any substance. In any case, I won't repeat the experience, sorry.
Marianna F.
purchased on 21/02/2024
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Answer from 321cbd
Hello,
Thank you for your comment. We're sorry to hear that our products are not to your liking.
However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake).
These dosages may vary from one person to another, depending on their weight, their body and their needs.
There's no such thing as a perfect dose, as each person reacts differently to CBD.
The 321 CBD team
Thank you for your comment. We're sorry to hear that our products are not to your liking.
However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake).
These dosages may vary from one person to another, depending on their weight, their body and their needs.
There's no such thing as a perfect dose, as each person reacts differently to CBD.
The 321 CBD team
1
/5
★☆☆☆☆
No effect
Christmas M.
purchased on 19/02/2024
Translated review
Answer from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that the products you received did not give you complete satisfaction.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
1
/5
★☆☆☆☆
Quality to be desired
Lucas R.
purchased on 14/02/2024
Translated review
Answer from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order.
The 321 CBD team
1
/5
★☆☆☆☆
Very very nice product👍👌🏽
Nicolas D.
purchased on 15/02/2024
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Answer from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321 CBD team
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321 CBD team
1
/5
★☆☆☆☆
Kerosene degeulasse
Sebastien D.
purchased on 08/02/2024
Translated review
Answer from 321cbd
Hello,
Thank you for your feedback.
We are sorry that our product did not live up to your expectations.
Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
Thank you for your feedback.
We are sorry that our product did not live up to your expectations.
Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
1
/5
★☆☆☆☆
I took a new variety... disappointed...
David P.
purchased on 29/01/2024
Translated review
Answer from 321cbd
Hello and thank you for your comment.
Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
1
/5
★☆☆☆☆
Order arrived late Many branches Disappointed
Mehdi B.
purchased on 25/01/2024
Translated review
Answer from 321cbd
Hello and thank you for your request.
After checking with our carrier, your order was delivered within 48 hours (working days).
Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321 CBD team
After checking with our carrier, your order was delivered within 48 hours (working days).
Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321 CBD team
1
/5
★☆☆☆☆
Fast delivery
Frederic J.
purchased on 14/01/2024
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Answer from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services.
The 321 CBD team
The 321 CBD team
1
/5
★☆☆☆☆
Very good product
Marcelle A.
purchased on 05/01/2024
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Answer from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321CBD team
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321CBD team
1
/5
★☆☆☆☆
Not very good quality and very expensive delivery
Jeremy T.
purchased on 03/01/2024
Translated review
Answer from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.
The 321CBD team
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.
The 321CBD team
1
/5
★☆☆☆☆
Very unhappy because order Wednesday 20/12 and still nothing today. This makes two orders where the deadlines are not respected?
Tresallet M.
purchased on 12/12/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. After checking with our carrier and taking into account the public holidays, it is possible that your order took longer than normal to be delivered due to the high volume of orders and the public holidays. Delivery times are estimated at 24 hours, excluding weekends and public holidays (and excluding delays caused by our carrier beyond our control), as soon as your order has been dispatched. The 321 CBD team
1
/5
★☆☆☆☆
Up to now I've never had any problems, the quantity and above all the quality was good, but my last order of 25 gr was a big rip-off, they put trim in place of the Lemon Haze I'd ordered, it's unbearable, just branches and crumbs... I made a complaint which came to nothing, they obviously don't want to refund me or take back their mediocre product, nor do they want to send me back a good quality product... I don't recommend 321 CBD, it's a scam.
Benjamin B.
purchased on 01/12/2023
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Answer from 321cbd
#N/A
1
/5
★☆☆☆☆
I'd be ashamed to sell this cbd at this price, I don't recommend this site, they're thieves!
Franck
purchased on 30/11/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1
/5
★☆☆☆☆
I have finally received notification of the delivery of my parcel? with a delay due to the carrier? I know I can count on you for a commercial gesture. I'm still waiting. It was certainly not in your habit but I had to shift my forecasts. Thank you for your attention and especially for listening to me.
Jean-bernard A.
purchased on 23/11/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. After checking with our carrier, there was indeed a delay in the departure of your package, mainly due to weather conditions in our region. The 24H delivery with DPD is valid from Monday to Friday, they do not deliver on Saturdays. Your parcel was delivered this morning at 10:42 am, and an email has been sent to you to inform you of this. Unfortunately, we are dependent on our carrier. Sincerely, The 321 CBD Team
1
/5
★☆☆☆☆
Not good and not as usual
Alaa E.
purchased on 09/11/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
1
/5
★☆☆☆☆
I bought some gorilla trim and was really disappointed, there are only bits of branches and leaves. I'll have to use it as tea rather than for smoking. I'd buy more. I wouldn't recommend it at all. Answer to your question: as far as I'm concerned, there are no pistils or buds in this blend, just leaves and branches which have no beneficial properties. Smoking thc leaves already doesn't do anything, so cbd leaves are sure to have no beneficial effects... attached is a photo of what I have.
Anne S.
purchased on 02/11/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
1
/5
★☆☆☆☆
Late delivery
Maïté H.
purchased on 01/11/2023
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Answer from 321cbd
Hello, Thank you for your comment. After checking with your customer account and our carrier, the latter has indeed experienced a delay in delivery due to bad weather in your area. We apologize for this inconvenience and hope it will not happen again. However, our carrier is unfortunately not immune to the vagaries of the weather, and delays may occur. The 321 CBD team
1
/5
★☆☆☆☆
No effect at all! Very disappointed
Carlier V.
purchased on 12/10/2023
Translated review
Answer from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, as each person reacts differently to CBD. The 321 CBD team
1
/5
★☆☆☆☆
Delivery times promised at two days were not met. Order placed on Monday 04/09 should have been delivered on Thursday 07/09 Received on 18/09 ......
Yannick D.
purchased on 23/09/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future ! The 321 CBD team
1
/5
★☆☆☆☆
Poor quality compared to usual, full of seeds, heads half brown really disappointed with this order.
Mickäel D.
purchased on 12/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are sorry that the product you received was not up to your expectations. The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1
/5
★☆☆☆☆
The delivery never arrived.
Emilie
purchased on 07/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your request. We are sorry to hear that your order did not arrive. Our customer service will contact you to rectify the situation. The 321 CBD team
1
/5
★☆☆☆☆
An order validated on 06/9 still not delivered, without even a call from you !!!!
Jorge D.
purchased on 07/09/2023
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. After checking, your parcel was delivered to your letterbox on 18/09/2023. If you have not received it, please contact us by phone or e-mail. Our customer service is always available to answer your questions. The 321 CBD team
1
/5
★☆☆☆☆
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
José P.
purchased on 05/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
1
/5
★☆☆☆☆
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
Client
purchased on 05/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
1
/5
★☆☆☆☆
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
Emilien D.
purchased on 05/09/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
1
/5
★☆☆☆☆
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
Raphael B.
purchased on 05/09/2023
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Answer from 321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
1
/5
★☆☆☆☆
Order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
Yoann G.
purchased on 02/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team