9.1/10
★★★★★
based on 3787 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

To date, the order placed 10 days ago has not been delivered.

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Veronique B.
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
1 /5
★☆☆☆☆

1 week since I ordered, still not received

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Stephane
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
1 /5
★☆☆☆☆

10 days after ordering and still no delivery

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David B.
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
1 /5
★☆☆☆☆

I still haven't received my order since April 9th.

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Fabrice M.
purchased on 05/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team
1 /5
★☆☆☆☆

Delivery times are really too long you say /48 h must count a week is abused

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Marie D.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The321 CBD team
1 /5
★☆☆☆☆

I still haven't received anything!!!

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Jean-manuel O.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. As indicated on our website, during busy periods (sales, holidays, promotional periods, etc...) there can be delays in the preparation and dispatch of orders, for which we are very sorry. Due to the large number of orders to be processed, delivery delays have also been observed. The 321 CBD team
1 /5
★☆☆☆☆

1 week passed and still nothing received, no order, no apology, nothing...

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Gp
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
1 /5
★☆☆☆☆

No receipt by April 14 following my order of April 7, 2023. Too bad

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David H.
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
1 /5
★☆☆☆☆

CBD of bad quality, flower very dry and almost infumable, rotten flower moreover I report the problem to the SAV I have to pay to send it back whereas I have the proof in photo that the flower and horrible I will not order any more on this site very disappointed

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Yohan T.
purchased on 17/03/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. It's true that some varieties can be drier than others. Everyone is free to have their own preferences and we can only respect yours. On the photo sent to Customer Service, the flower does not show any signs of mildew, or as you put it, the flower is not "rotten". For this reason, we offered to send the product back to you so that Quality Service could examine the contents and provide you with a rapid solution. We have proposed that you return the product at your own expense, because as indicated on our website, returns are at the customer's expense if they do not concern an error in order preparation or a damaged parcel received. In addition, we would like to inform you that the method of consumption of our products is at your discretion. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
1 /5
★☆☆☆☆

After having had a very professional person on the phone when I placed my order, I received my products and the droppers for each bottle were defective. I had no possibility of making the dropper and I lost half of the product with each dosage... too bad I couldn't send them back because I need them right away for a moving trip. I call and am told bad luck you've had the surprise of finding faulty products .... for a first order this will be the only one.

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Tribouilloy
purchased on 13/03/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. We're sorry to hear that you were not satisfied with our products. It is indeed possible that you have received a defective product and we are very sorry about that. Please be aware that we have informed the manufacturer of our oils that you have received them with a pipette problem. Our customer service team offered to return the products to us for a refund, but you refused. We understand your need, but without the product we can't check whether it is indeed faulty and propose a suitable solution. Please know that we always do our utmost to find a solution for our customers whenever there is a problem with their order. We have provided you with a solution that did not suit you due to the urgency of your situation. We're sorry we couldn't do more. The 321 CBD team
1 /5
★☆☆☆☆

Product quality

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Orlando D.
purchased on 10/03/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1 /5
★☆☆☆☆

Control the real draw of your disposable cigarettes

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Marie D.
purchased on 05/03/2023
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Answer from 321cbd
Hello and thank you for your comment. We're sorry, each Askip disposable electronic cigarette gives you 400 to 600 puffs (1.3 ml). It is possible that you have received a defective puff. Please contact our customer service team, who will be happy to help you find a solution together. The 321 CBD team
1 /5
★☆☆☆☆

Big rip-off! several cbd herbs ordered but they are all the same and not of good quality!

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Mili V.
purchased on 04/03/2023
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Answer from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. If you have a complaint, please contact our customer service department, along with a photo of the product you have received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
1 /5
★☆☆☆☆

I have not received my order

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Remi B.
purchased on 04/03/2023
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Answer from 321cbd
Hello and thank you for your comment. You have contacted our customer service department, who have responded to you today to offer you a re-delivery of your parcel. Upon your return, your request will be processed by our service and a return will be made. The 321 CBD team
1 /5
★☆☆☆☆

Beware, this is not a French site, despite what they'd have you believe. Their European decree is false. Smoking their cdb can cost you your license.

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Sara.a
purchased on 22/01/2023
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Answer from 321cbd
Hello and thank you for your comment. Our entire product range complies with current European Union legislation, i.e. a THC content of less than 0.3%. Nevertheless, with regular consumption, the low percentage of THC present in CBD accumulates in the body and may react positively to a saliva or urine screening test. It's important to know that it's possible to have a positive saliva test with CBD if your CBD consumption is high, which includes a higher level of THC in your blood. As a general rule, in the case of moderate and occasional consumption, traces of THC in CBD can be detected for 6 to 8 hours in the saliva test. If consumption is moderate but regular (several times a week), traces of THC in CBD will be detectable for 24 hours in a saliva test. Finally, if consumption is both high and daily, traces of THC contained in CBD may be detectable in the saliva test up to 7 days after the last intake. We invite you to contact our customer service department for further assistance. How you consume our products is up to you, and 321 CBD cannot be held responsible in the event of a positive test. The 321 CBD team
1 /5
★☆☆☆☆

My parcel has not arrived

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Charlotte B.
purchased on 21/01/2023
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Answer from 321cbd
Hello and thank you for your comment. Delivery times for Martinique may be longer due to the fact that the parcel is subject to customs control on arrival on the island. Packages take an average of one week to be delivered. The 321 CBD team
1 /5
★☆☆☆☆

The site tells me that I received my order on November 16, but I'm still waiting for it. I've never had any problems before.

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Anna L.
purchased on 08/11/2022
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Answer from 321cbd
Hello, We are very sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so we will be contacting you to resolve this issue. The 321CBD team
1 /5
★☆☆☆☆

Stop scamming people all the rates are wrong yet I was a loyal customer

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Kaci
purchased on 03/11/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our flowers have a naturally high level of CBD, we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC level in the European Union. The 321CBD team
1 /5
★☆☆☆☆

Order placed on 30 October, received on 7 November 2022. Deadlines not respected. Very disappointed and would like to receive a commercial gesture.

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Amine B.
purchased on 01/11/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1 /5
★☆☆☆☆

Impossible to finalize my purchases your system of payment is not good. So for the 3rd time I'm buying from another site....dommage

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Anne K.
purchased on 31/10/2022
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Answer from 321cbd
Hello, Thank you for your review and we are sorry to hear that your experience was disappointing. We really appreciate you bringing this issue to our attention. Should you encounter this problem again, please do not hesitate to call our Customer Service Department when making future purchases on our website, so that you can finalize your order with our advisors. The 321CBD team
1 /5
★☆☆☆☆

CBD levels announced at 24%. It's all nonsense. The maximum CBD content per THC is 38, and the average is more like 30. In other words, cannabis with 0.2% THC (European) can NEVER have more than 0.2*30 or 35 = 7% CBD. That's like saying 2+1 = 10. A bogus company that doesn't give a g**** damn about its "customers".

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Florian V.
purchased on 30/10/2022
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Answer from 321cbd
Hello, The 321 CBD team would like to thank you for taking the time to give us your opinion on our services, as well as for the masterful math lesson. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. The 321CBD team
1 /5
★☆☆☆☆

Order placed 1 week ago and still nothing received misleading advertising delivery level

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Bulot B.
purchased on 30/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1 /5
★☆☆☆☆

I haven't received it yet!

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Ab
purchased on 29/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
1 /5
★☆☆☆☆

"Chronopost 24-48h" 7 days later, still nothing. Never home again.

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Félix B.
purchased on 29/10/2022
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Answer from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a stopped tracking (beyond our control). We hope you have received your new parcel and would be delighted to hear your opinion on this return. The 321CBD team
1 /5
★☆☆☆☆

Parcel in dispatched status but official departure 1 week later without the slightest response from the customer service department contacted twice in this regard!

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Rhum1
purchased on 29/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have received your parcel safely The 321CBD team
1 /5
★☆☆☆☆

Bottle received empty and customer service unreachable

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Fred
purchased on 28/10/2022
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Answer from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service has provided you with a solution with the refund of your order following an empty bottle received. (beyond our control). The 321CBD team
1 /5
★☆☆☆☆

I placed a first order order 01/11/2022, error of payment of 59.30?! I try again with another order of 61,60? the payment is passed but nothing received, and on my account no order whereas I was well debited on my account. Complaint made by e-mail and no REALLY DISAPPOINTED feedback for my first experience with 321 cbd!!!!!!

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Joël V.
purchased on 28/10/2022
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Answer from 321cbd
Hello, We thank you for your comment and are sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a payment error (beyond our control). We hope that you have received your parcel and would be delighted to hear your opinion on this return. The 321CBD team
1 /5
★☆☆☆☆

I placed an order for almost 200? the post office said they had delivered the parcel but I haven't received anything? I'm really disappointed! If the first two deliveries were ok, this one has totally crashed! I'm disgusted? what can I do?

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Laurent
purchased on 28/10/2022
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Answer from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a package delivered but not received (beyond our control). We hope you enjoy your new parcel. The 3231CBD team
1 /5
★☆☆☆☆

Hello, I placed an order on November 02, 2022, and I still haven't received anything. It's been a week and I still haven't heard from you.

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Julien D.
purchased on 28/10/2022
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Answer from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed.
1 /5
★☆☆☆☆

I never received it with an announced delay of 24/48 h...still nothing after more than a week.

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Cyrille B.
purchased on 28/10/2022
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Answer from 321cbd
Hello, thank you for your comment. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1 /5
★☆☆☆☆

I ordered over a week ago. I have received nothing. No one answers y phone y messages. Extremely disappointing.

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Jeremy
purchased on 28/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
1 /5
★☆☆☆☆

Your products are donkey piss.

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Nicolas B.
purchased on 27/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
1 /5
★☆☆☆☆

Hello, I was advised to visit this site and was told that it was good, "maybe" but the communication was not so good. Order placed on 31/10/2022 with carrier tracking also received on 31/10/2022. It is now 4/11/2022 and I have still not received my order. I've written to them by email, received no reply, written to their Facebook page, received no reply, and phoned them today on the answering machine, hoping one day to receive my order! I will surely think twice before recommending. Sincerely

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B.bruno
purchased on 24/10/2022
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Answer from 321cbd
Hello, We apologize once again for the inconvenience caused. During promotional periods, lead times can be longer than usual, depending on the volume of orders to be processed. This time, we had several thousand orders to prepare and send. Your YBUAJDKLX order was prepared and dispatched on the same day, Monday 31/10/2022. The Colissimo carrier collected the day's orders that same evening. The following day was a public holiday (Tuesday 01/11/2022), which further slowed down deliveries. Colissimo sometimes keeps orders "aside" and scans them later if there is a large volume to be processed. In fact, parcel tracking is activated as soon as the carrier scans the barcode in its warehouse (so you can follow the progress with your tracking number). According to the Colissimo tracking system, your parcel was delivered on Monday. Once again, we apologize for the longer-than-usual delivery time. Please do not hesitate to contact us if you have any questions. Sincerely, 321CBD Customer Service
1 /5
★☆☆☆☆

Expensive and not effective. No effect on my pain. Perhaps you need doses of 50 drops a day, in which case a bottle of 200 drops would last 4 days! Quite a budget!!!!

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Catherine B.
purchased on 24/10/2022
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Answer from 321cbd
Hello, Thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. To find out what dosage and percentage is right for you, you can use our calculator at the bottom of the oils page. There's no such thing as a perfect dose, as each person reacts differently to CBD.
1 /5
★☆☆☆☆

Absolutely no effect Disgusted 31

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Michel
purchased on 23/10/2022
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Answer from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. Dosage may vary from person to person, depending on weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. The 321CBD team
1 /5
★☆☆☆☆

I've been ordering from this site for 2 years or more. -Price largely questionable compared to the trade found in town. - Delivery time "48h" when I'm delivered 4 to 5 days systematically. -The quality of the flowers is also average, I often find flowers with huge branches that count in the weight of the blow and seeds. Several messages, no reply. Thanks aurevoir.

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Ergota
purchased on 21/10/2022
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Answer from 321cbd
Hello, We are sorry to hear that your experience with us was not up to your expectations. We would like to rectify the situation, so please contact us by email or telephone to resolve this issue. The 321CBD team
1 /5
★☆☆☆☆

I bought a 10% cbd oil and compared it to the oil I had taken before in a store near me the effects are almost nil I'm really disappointed.

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Yves L.
purchased on 18/10/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
1 /5
★☆☆☆☆

Super disappointed by this order I'm usually quite satisfied but this is unacceptable, I ordered 25g of orange Bud which is one of your most expensive variety the heads are not well handled very small and especially the most annoying is the number of seeds present in almost all heads I find that the quality of your products decreases more and more for some time, I'm even thinking of changing site for my orders while I order from you for almost 3 years. In short, I'm very disappointed with 321cbd.

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Damien S.
purchased on 17/10/2022
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Answer from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
1 /5
★☆☆☆☆

Disappointed with the last order too many branches ???

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Abdelaziz S.
purchased on 08/10/2022
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Answer from 321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
1 /5
★☆☆☆☆

They really don't flavor their grass. All the varieties have the same taste and smell. I absolutely do not recommend 321cbd. Null and void.

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Cedric S.
purchased on 08/10/2022
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Answer from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.