Reviews VOLTAWAY

Super thank you

Quick communication with a person live who guided me on the problem to quickly find the part I needed, easy purchase and fast delivery. Products are compliant and functional. Thank you for your transparency and your listening.

Commuter bike received in less than a week, in good condition and well adjusted (just need to put on the front fender, the light, the pedals, the front wheel, and inflate the tires) Compliant with the product sheet and photo on the site Missing the following accessories on the site: wheel axle lock and choice of different compatible saddles for the ordered bike

Excellent service

👍

I bought a new battery on the online store. The battery I received within 48 hours turned out to be a defective one that came from a customer service return. I contacted them and followed the return procedure, but I am still waiting for the battery I purchased 18 days ago.

The after-sales service is rather slow and inefficient at the moment. My problem is still not solved

Crutch does not match my purchase

Very disappointed by the battery, which lasts only 2 or 3 km, compared with the 15 km claimed...

Très bien

I recommend 💯%,my cupcake bike is qualitative, I also recommend the live chat of the site .reactive , serious , understanding, I am delighted .

Simplistic or rather non-existent operating instructions, crutch not adapted and I was offered to buy another recognizing that it was not adapted.but nice bike.I will buy the 2nd elsewhere.

Impeccable, my wife is very happy with her Cupcake bike.

I bought a Panamax bike online over a month ago, and to this day it still doesn't work. I've had to send some parts back for the after-sales service to check. It seems to be a battery fault. But to this day, I still haven't received the battery back. I think this bike is really of very good quality and that the defect I'm experiencing is rare, but I find that the brand's support has not been up to scratch and the after-sales service not very responsive. I'm disappointed that a month after my purchase, I still haven't been able to use my bike and haven't received any message or gesture from the sales department.

I’m not really happy about my purchase. I received a bicycle in pieces without any detailed instructions. It was not easy at all to put it together. Second problem came with the battery which is showing « empty », but won’t charge at all. And also I’ve never received an invoice of my purchase so I can’t arrange insurance. When I asked for this by e-mail, I did not get any answer. I love how the bike looks like and also delivery was very fast, but complications with its montage and plus not working battery are disappointing especially for one bike of this price.

Top products! Top service!

Superb Passenger Bike

Perfect, the footbraces are well adapted to the passenger xc . When you write to the service department, they reply quickly. Right now I'm waiting for a return on a paint varnish because the old cleats that the store had put on were not suitable and damaged the paint. Frankly, the service is top-notch.

The quality is spot on. We received our bikes well protected. We were surprised by the quality when we unpacked them. It made me want to get a skateboard after this purchase. Just one comment, a telephone contact would help answer questions such as the supply of spare parts?

Fast and complies with the request very good service

The response has been amazing. I bought the bike in January but I'm moving to Spain in July so I was trying to see if my friends would keep it for me but Voltaway said they would hold it and ship it in July. Couldn't have asked for better response!

Fast delivery, very good quality bike. The value for money is really good, all Shimano, very good equipment, the wheels are really wide, which gives excellent comfort on the road. The right compromise for fun and convenience with kids!

Perfect, fast delivery, great bike, and very pleasant staff when you call them for information.

Extremely fast delivery, good quality products!

Order placed without a hitch. Package received on time. Product very well packaged. Just a pity not to have a telephone number to obtain precisions on the product with before the purchase. An e-mail sent to the "contact" address nevertheless enabled a rapid response.

Looks great, received quickly, need to see how the battery performs over time, but for the moment there's nothing to say, it runs like a charm. The only negative point is that there are no assembly instructions or control screen instructions.