Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
Bracelet not compatible with my watch. return request and credit note pending
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Response from Abpconcept
Hello David,
Thank you for taking the time to share your experience. We are sorry to learn that the bracelet you received does not match your watch. Your satisfaction is our priority, and we are here to help you. Please do not hesitate to contact us directly so that we can resolve your return request as soon as possible.
Best regards,
The Abpconcept team
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Bernd K.
Rating: 1 out of 5
following a purchase from 27/03/2026
Colour does not match picture and no reply to e-mail.
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Jo-Ann M.
Rating: 1 out of 5
following a purchase from 03/03/2026
I didn’t know I would be charged 85 for duty - has I know. I would never have purchased the watch
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Pierre L.
Rating: 1 out of 5
following a purchase from 07/12/2025
Granulated and not smooth bracelet, the holes to pass it to the watch are too low, customer service is not at all up to par, they don't know much. Avoid
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Hugo V.
Rating: 1 out of 5
following a purchase from 24/10/2025
The problem is that the metallic sub-loop, which is in direct contact with the skin, is too thick and this quickly causes discomfort on the surface of the skin. Too bad....
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Mart U.
Rating: 1 out of 5
following a purchase from 04/09/2025
I have not received my order and ABP is unfortunately not answering my e-mails.
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Antoine D.
Rating: 1 out of 5
following a purchase from 10/09/2025
Error during shipping and I have no news about the bracelet that should have been sent to me
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Stephen W.
Rating: 1 out of 5
following a purchase from 21/08/2025
The strap was hard plastic.
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Geoffroy G.
Rating: 1 out of 5
following a purchase from 05/07/2025
The size of the bracelet did not match at all
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Olivier L.
Rating: 1 out of 5
following a purchase from 07/07/2025
I just picked up a Vulcain Cricket, entrusted to ABP for revision and replacement of the alarm push button. The one that was installed is not the same as the original. I now have a watch that looks like a non-compliant copy of the original. This was done without asking for my opinion, and more sadly, without informing me during the return. Perhaps they thought I wouldn't notice anything. Until today, I was a very, very satisfied customer of ABP, whom I recommended just two days ago during a discussion with colleagues, or last week with Japanese friends. If I had known...
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aleksei K.
Rating: 1 out of 5
following a purchase from 10/06/2025
the tools that were together with the bracelet do not detach the old one
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Response from Abpconcept
Hello, After many comings and goings, I just received it..... Great! Thank you very much
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Alain P.
Rating: 1 out of 5
following a purchase from 10/05/2025
I had to re-glue the strap after the first use...
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Ralph G.
Rating: 1 out of 5
following a purchase from 12/04/2025
Terrible service, parcel was lost, nobody seems to care, no answer to emails, on the phone only excuses, no refund after 4 weeks of order - please avoid this seller at all cost
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Adilson O.
Rating: 1 out of 5
following a purchase from 02/05/2025
its a aliexpress 15 dollares strap, ABP Definetely sells high quality straps but not this unbranded ones (guess for a reason)
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Pascale M.
Rating: 1 out of 5
following a purchase from 05/04/2025
The bracelet is not pretty and the quality is mediocre, I am very disappointed.
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Response from Abpconcept
Hello Pascale, our denim fabric bracelet is true to its description on the site. I am sorry that its appearance does not suit you. Please feel free to contact us if you would like more photos of bracelets before your next order. Have a nice day, The ABP team
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Ignacio B.
Rating: 1 out of 5
following a purchase from 02/04/2025
Meses antes compré dos correas en color negro y esta última no se parece en nada. Ni tacto, ni moldeable, ni calidad. Una lástima.
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Yan A.
Rating: 1 out of 5
following a purchase from 21/03/2025
First bracelet ordered and very disappointing quality.
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Response from Abpconcept
We are sorry to hear that your first experience did not meet your expectations. Please feel free to contact us directly so we can discuss this and find a solution together at [email protected].
The ABP Concept team
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Guillaume B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Poor quality article, disappointed
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Nicolas C.
Rating: 1 out of 5
following a purchase from 02/12/2024
Same "Made in China" products as on Amazon but 3 times more expensive
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VIVIENNE O.
Rating: 1 out of 5
following a purchase from 29/11/2024
I ordered burgundy colour, was sent purple.
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Rob P.
Rating: 1 out of 5
following a purchase from 21/11/2024
I received the items promptly however I have since contacted ABP concept regarding a return request and have had no response to the request. Poor communication - unsatisfied customer.
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Mickael I.
Rating: 1 out of 5
following a purchase from 15/11/2024
Hello, I still have not received my order. I contacted you today without success. The experience is not at all recommendable.
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LoZi
Rating: 1 out of 5
following a purchase from 24/10/2024
Clearly this is no longer the workshop I once knew.the saleswoman got bogged down in her own jargon to make me a bracelet that doesn't give me satisfaction and doesn't resemble the one that could suit my watch.customer satisfaction is not one of this boutique's concerns.I strongly advise against it.
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Evans
Rating: 1 out of 5
following a purchase from 07/10/2024
If you don't want to deal with disappointment and frustration due to an undelivered item that was marked as delivered, and receive no assistance from this watch company, it's best to avoid making any purchases from them. The customer service is unsatisfactory, and I suspect discriminatory behavior, especially towards foreign individuals. My strap never arrived, complained the next day because I thought I would find it in a safe spot or my neighbors but nothing was found.
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Avellaneda
Rating: 1 out of 5
following a purchase from 31/07/2024
For those looking for appearance over quality, you've come to the right site. After 2 months' use on a high-end watch, the leather ran off, and after-sales service offered to send the bracelet back so they could glue it back on, but this is like putting a patch on a wooden leg.
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Sean K.
Rating: 1 out of 5
following a purchase from 13/09/2024
Poor quality not made well at all!!!!
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Alex
Rating: 1 out of 5
following a purchase from 22/05/2024
they sent the order after 2 months even if stated it was in stock. they never responded to my inquires regarding the delay.I have received a strap for Panerai, but I ordered for Breitling, and even if it fits at lugs, it does not fit for the buckle. I have contacted them for exchange, but never resoonded so I am stuck with a 250 euro starp that I cannot use
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Antoine G.
Rating: 1 out of 5
following a purchase from 19/08/2024
Impossible to set up the bangle , I went to my jewelery service and they cannot fix it , then they ask to another Rolex retailer and again not possible to fix it . Thank you for you reply . AFG .
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Sam Y.
Rating: 1 out of 5
following a purchase from 30/07/2024
Strap does not fit. Almost ruined my watch installling this terrible strap
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Turnerjeffery
Rating: 1 out of 5
following a purchase from 19/07/2024
I have not received the order nor do I have any idea when or how it my arrive.
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Tommy
Rating: 1 out of 5
following a purchase from 05/07/2024
Wrong color watch band
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Lennart W.
Rating: 1 out of 5
following a purchase from 31/05/2024
I have not recived the package
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Michael C.
Rating: 1 out of 5
following a purchase from 22/06/2024
Nice picture in the internet but the quality is terrible ,I ordered a case for iPhone 14 max plus and a strap for a Cartier. The quality of the products was above all criticism. I had to pay to return the products. The watch strap was redone but on the label it was written that the leather is embrosses and the value is 50. I paid 197 for the watch strap. I consulted the Cartier company representative and a watch dealer in Helsinki and they both told me that they are not sure it's crocodile skin. This experience cost me 25 and a waste of time. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.
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??? ?.
Rating: 1 out of 5
following a purchase from 29/05/2024
Didn't like
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Ajay A.
Rating: 1 out of 5
following a purchase from 07/05/2024
Have ordered twice from this retailer. My first order took a very long time to get to me. Customer service kept stalling in their communication on order and delivery status. The second order took just as long and I was disappointed with what I received after having to wait for it. I was expecting a tan brown leather strap (as shown in the pictures on the website) not a dark brown one, which is what I received. Still waiting to hear from retailer on return/ exchange policy.
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Aurelien A.
Rating: 1 out of 5
following a purchase from 08/04/2024
Bad experience with this purchase. Product received incomplete and defective. In addition, the after-sales service is complicated to contact and I am waiting for their return.
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Steeve S.
Rating: 1 out of 5
following a purchase from 02/04/2024
Very very bad experience
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Response from Abpconcept
Hello Mr Jorno, You are not a customer of our website please delete your comment. Sincerely, The ABP team
C
Christian
Rating: 1 out of 5
following a purchase from 11/03/2024
After ordering a stock bracelet with the option of interchangeable pumps. After only a few days, the bracelet tore right at the notch made by Abp. Their response to this problem is simply that I should buy another one with a discount because the bracelet has been worn! An unacceptable response that doesn't even take into account the obligation to deliver a quality product with a minimum of reliability.
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Claudel
Rating: 1 out of 5
following a purchase from 05/03/2024
Hello I had left a message for the measurements of my bracelet I had asked 19/18 instead of 19/16 we did not take into account my message bravo for the price hat
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Response from Abpconcept
Hello Mr Marchand, unfortunately this bracelet does not exist in 19/18mm, only in 19/16mm as indicated. If it doesn't suit you, you can return it and we can help you make a custom bracelet in 19/18mm. Don't hesitate to contact us by email at [email protected]
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Jeremy E.
Rating: 1 out of 5
following a purchase from 06/02/2024
Boutique. A. Escape. Personal. Unqualified. And. Also. A. The. Head. Of. Customer for. The. Rates. And outfit Door. A. Escape
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Response from Abpconcept
Hello Sir, as you are not one of our customers, please delete your comment. Sincerely, The ABP team
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